Maria CPDM

Venho por este meio apresentar a minha reclamação relativamente à Meo. No dia de hoje, 14/09/2026, contactei a empresa para denunciar, mais uma vez, as falhas no serviço de internet. Esta situação já se arrasta há três anos, com quebras de velocidade frequentes e constantes, e voltou a acontecer recentemente. Quando tento ligar para o apoio ao cliente, o tempo mínimo de espera para ser atendida é sempre excessivo – hoje esperei cerca de 2 horas e 37 minutos.

Após finalmente conseguir falar com um operador, relatei novamente todos estes problemas, dos quais existe registo factual. No momento em que manifestei vontade de cancelar o serviço e recusei as propostas de manutenção apresentadas, o operador acabou por me desligar a chamada, apenas porque referi já não ter interesse em continuar. Acho completamente inaceitável não só as falhas constantes no serviço, mas também o comportamento de falta de respeito por parte dos operadores.

Expresso aqui, mais uma vez, o meu justificadíssimo interesse em cancelar o contrato com esta operadora.

I am writing to report harmful and discriminatory behaviour on the part of HM.
On 8 September this year, I contacted HM to enquire about an order I had placed but which had not been delivered to me, and to report and provide evidence that the delivery company Paack had provided false information regarding the alleged delivery attempt. As such, and as I was unavailable at the time, I asked my son to contact HM to explain the situation and set out what was happening. It turns out that not only were we treated appallingly, but my son was also discriminated against and mistreated, even though he had provided all the evidence requested.
Furthermore, we were not even able to provide and verify the fact that the parcel had not been delivered to us. Not only is this behaviour unacceptable in this day and age, but it also reveals a discriminatory and harmful attitude on the part of this company towards a customer who has already been wronged and completely ignored.
Absolutely deplorable

I wish to express my dissatisfaction and outrage at Paack’s service. I had a parcel due for delivery on the 4th of this month, but not only did I not receive it, I was also given false information by the company regarding the delivery process.

They claim they tried to make the delivery or even to contact me, which is simply not true. I am certain of this, as the delivery address is under constant CCTV surveillance, and there is no record of any attempt having been made.

Apart from this personal experience, it is clear that there is a history of similar complaints from other customers on various platforms. I find this consistent poor service unacceptable. I would not recommend them to anyone.

To date, it is a company that has fulfilled its delivery commitments professionally and efficiently.
I consider InPost a company that works correctly and meets the satisfaction of its customers.

This serves to denounce yet another of the thousands of frauds perpetrated by AliExpress.

There is an advertisement published on AliExpress, already reported by me, for an item that does not exist but is still for sale.
The situation is as follows: the customer is deceived, makes the purchase because the information states that there are 96 available, but in reality, none exist. If payment is made by credit card, then they lose the money. If payment is made with PayPal, then they receive an item that has nothing to do with the original, and which they will later complain about, but the store simply does not respond and then ceases to exist. In other words, basically you either lose your money or you get an item that has nothing to do with what was advertised.

This store and the ad were reported to AliExpress, who replied that they would penalize the seller, which turned out to be yet another complete scam. They remain active and continue to deceive customers. A clear fraud, reported but completely ignored by AliExpress, which is equally fraudulent in contributing to these situations happening.
aliexpress. item/1005012891096164.

Here's what happened: this seller tried to sell me this item, which I later realized, due to my extensive experience with this type of fraud, could be an attempted scam.

I questioned the seller about the actual availability of the item and its true correspondence with the original item; note that he stated there were 96 scooters of that model available.

After investigating this seller further, I found that there were defrauded customers who received scooters that were not the ones advertised and were never able to return them, something that has happened to me several times with Aliexpress – another complete fraud.

Add to this the fact that the seller suggested another scooter because this one didn't actually exist; that is, the advertised scooter doesn't exist, and this fact is evident in the messages exchanged with the seller and already sent as proof to Aliexpress.

Now it's just a matter of verifying the facts:

1. Offering an item (electric scooter) for sale that does not exist - attempting to sell a non-existent item constitutes fraud/attempted scam.

2. Providing a number of 96 available items when in fact that item does not exist - Misleading information to the customer/is a crime of fraud.

Now it's easy to understand: Aliexpress has an advertisement from a seller who is not only deceiving customers but continues to perpetrate this crime with impunity, with the complicity of Aliexpress, despite the evidence and confirmation that the scooter does not exist. Therefore, there is nothing more to understand here.

NOTE: THIS RESPONSE FROM ALIEXPRESS, AS WE KNOW, IS JUST ANOTHER SCAM FROM THIS PLATFORM, WHICH ACTS UNIQUELY LIKE A TRUE GANG OF CRIMINALS.

19/08/2026
These responses from AliExpress are all lies. They did absolutely nothing. There is a fraud, of which I presented proof, deceiving customers, and they collaborate with all of this. Simply a bunch of criminals.

It is simply deplorable; what I am about to describe largely reflects not only this dreadful scooter brand known as Joyor, but unfortunately also applies to many other Chinese scooter brands, which are nothing more than a scam and are in complete breach of European laws in various respects.
All that initial customer service is nothing but a sham that falls apart as soon as we encounter problems.
I bought a Joyor T10 from somewhere other than the official shop. I contacted the official shop’s support team as it was a serious problem with a scooter that had covered about 1 km with a faulty battery. The response was very clear: they had no record of my purchase, so I sent them the receipt from my purchase elsewhere and, of course, received no further replies.
This is a scooter that is still within its warranty period, but apparently it’s only a Joyor if it’s bought from the official shop; if not, it’s not a Joyor – it’s definitely something else entirely. One wonders: if that’s the procedure, then why sell through Joyor brand representatives? Or is it all simply a scam and nothing more than yet another fraudulent scheme like so many others?
In short, the Joyor brand is nothing more than yet another fraudulent and deceptive brand that is cheating and lying to its customers. Joyor is just another bunch of con artists...
I imagine that selling faulty scooters is, as they say, ‘a dodgy business’, all the more so if, after the event, they pretend that a scooter of a certain make isn’t actually that make just because it was bought on the next street over.
Anyway, if this – apart from being deplorable behaviour – isn’t fraud or a crime, what on earth would constitute a crime for these people at Joyor?
Probably infecting the world’s population with some virus…
What has Europe come to, where the laws that apply to other European companies don’t apply to this scum like Joyor… a bunch of swindlers and fraudulent scum.

Avis révisé suite au service exemplaire de ce magasin :
Je tiens par la présente à revoir ma note concernant le service de la boutique FOHZ.SHOP. FR Je tiens à signaler que la boutique a non seulement revu sa politique tarifaire, mais qu’après mon avis, j’ai été traitée avec respect et considération. Et, ce qui est très important, elle a pris en compte mes remarques en modifiant immédiatement ses tarifs de livraison hors de France. De plus, elle m’a remboursé les frais de livraison que j’avais payés jusqu’alors.
Cela témoigne d’un grand respect envers les clients, d’autant plus qu’il ne s’agit pas d’un client résidant sur le territoire français.
Il convient de noter que le comportement de cette boutique, en plus de révéler un grand respect, tient réellement compte de ce que les clients ressentent concernant leur expérience d’achat, à condition bien sûr qu’ils fassent preuve de bon sens et d’honnêteté dans leurs commentaires.
Merci beaucoup



Premier avis présenté :
Points positifs : il propose une large gamme de pièces de rechange, le site web fonctionne bien, et surtout, il dispose de stocks disponibles, ce qui n'est pas le cas de nombreuses boutiques en ligne.

Négatif : je dois signaler des frais de transport extrêmement élevés au sein de l'espace européen (21.90 €), pour que l'on comprenne bien, c'est plus du double du prix pratiqué par les entreprises concurrentes, sans compter le délai de livraison qui est peut-être le pire de tout : en plus d'être très long, il n'est ni justifié ni compréhensible qu'au sein de l'Europe, cela prenne pratiquement autant de temps qu'une commande envoyée depuis Aliexpress, à titre d'exemple, FHOZ.SHOP.FR a mis 10 jours pour me livrer les articles, alors que VEPACE, une entreprise concurrente chez laquelle j'ai effectué des achats le même jour, m'a livré les articles en 4 jours, ce qui représente une différence considérable.

Je pense que ces points sont cruciaux à l'heure actuelle, alors qu'il existe une vaste offre d'entreprises concurrentes proposant des prix nettement plus bas et des délais de livraison encore plus courts.
Il serait important que FHOZ.SHOP.FR revoie ces points dans son mode de fonctionnement.

Je ne pense pas que je referai des achats chez FHOZ.SHOP.FR

Réponse
Bonjour, je vous remercie d'avance pour votre attention et votre réponse.
Veuillez noter ce qui suit :
En ce qui concerne les délais de livraison, même si vous disposez de ces informations, j'ai reçu ma commande ce matin, soit 10 jours calendaires. Toutes les autres entreprises auprès desquelles j'ai effectué des achats en ligne livrent désormais le week-end. Si ce n'est pas encore le cas chez vous et que vos délais ne tiennent pas compte de cela, il serait peut-être important de revoir cet aspect. En effet, j’ai cessé d’acheter de nombreux articles dans votre boutique en raison des délais de livraison et des frais de transport élevés.
Lors de mon premier achat, le montant de l’article était de 2,41 € et les frais de transport s’élevaient à 21.90 € ; je pense que cela suffit pour comprendre et répondre à la question concernant la compétitivité de vos prix.
Lors de mon deuxième achat, il s’agissait d’un article d’environ 64 € et quelques, auquel s’ajoutent 21.90 € ; il suffit de faire le calcul pour comprendre que le fait de parler d’un prix compétitif n’a de sens que pour la France, mais je ne parlais pas de la France, mais des boutiques en ligne sur le marché européen.
À savoir : montant total des achats 4,82 € + 64 € = 68,82 € ; frais de transport 43.80 €. Je pense que cela suffit et explique ce à quoi je fais référence, sans compter un délai d’attente de 10 jours.
En ce sens, votre argument, bien qu'il mérite d'être respecté, n'a pas sa place ici, car les prix ne sont pas du tout compétitifs et les délais de livraison sont trop longs pour le marché européen en ligne actuel.
Comme je l'ai dit précédemment, une commande sur AliExpress prend entre 6 et 8 jours et c'est
et la livraison a lieu même un dimanche.



C'est très important : je considère votre boutique comme une excellente boutique, comme je l'ai déjà dit. Elle me semble être gérée par des personnes compétentes et dévouées, au vu du sens des responsabilités et de l'attention dont vous avez fait preuve dans votre réponse. C'est pourquoi je vous invite à considérer mon avis comme une remarque sur les aspects à prendre en compte sur un marché européen et pas seulement national.

Je ne doute pas un instant que ces questions ne se poseraient pas si j'étais en France.

Dear Sirs, the already deplorable situation currently facing CTT is only made worse by the sort of responses you deign to provide, as if customers—who have already been wronged—were also regarded by you as a bunch of idiots whose ignorance you simply assume we all possess.
The fact is that this is not the case; CTT’s pre-formulated responses, which betray not only glaring mediocrity but also a clear incompetence, are already well known to those who, out of necessity and for lack of an alternative, are forced to use your appalling services.
Namely, and so that you do not pass yourselves off as a reputable company:

1. CTT BLATANTLY LIED ABOUT A DELIVERY ATTEMPT THAT WAS LITERALLY A LIE; THEY DO NOT EVEN KNOW WHERE A PARCEL WEIGHING 55KG IS

2. THEY HAVE NO IDEA WHEN THEY WILL DELIVER THE ITEM; THERE IS NOT EVEN ANY TRACKING INFORMATION, LET ALONE A DELIVERY ESTIMATE.

3. THEY DUPLICATED THE ORDER BY PROCESSING TWO PARCELS AT THE SAME TIME FROM TWO DIFFERENT COMPANIES, ONE OF WHICH WAS AMAZON AND THE OTHER IMOVEBLUE

4. PRETENDING TO BE A REPUTABLE COMPANY AFTER BLATANTLY LYING IN THE INFORMATION PROVIDED AND EVEN INSULTING THE CUSTOMER’S INTELLIGENCE BY ME FOR A FOOL WITH MEDIOCRE ANSWERS AND WITHOUT ANY USEFUL INFORMATION OR SOLUTION. MORE THAN DEPLORABLE, CTT ARE LITERALLY A DISGRACE

Your defence is that, unfortunately, in Portugal, impunity and the prevalence of incompetence enjoy a certain status.

Warning: Be very careful with this e-bike sales website because the e-bike ads for sale are fake, and the e-bikes advertised as being in stock are a lie.
On April 14, 2026, I tried to buy an e-bike from this website, and as a precaution, I tried to verify its legitimacy and realized that it was a complete scam. As a precaution, I even confirmed with the website about a model that is listed as being in stock but is not, and the same was done by other friends who found the same situation. I sent the evidence directly to the email address listed on the website with screenshots as concrete proof, and obviously, I never received any response.
Be warned that it may indeed be a fraud.

07/05/2026
WARNING
CAUTION!!!!

BE VERY CAREFUL WITH THIS WEBSITE. THEY SENT ME ANOTHER EMAIL WITH DISCOUNTS THAT ONCE AGAIN TURNED OUT TO BE ANOTHER SCAM AND PURE FRAUD. THE EMAIL SHOWS A DISCOUNT OF A CERTAIN AMOUNT, BUT IT IS IN FACT ALL A LIE. THE DISCOUNT AND THE ADVERTISEMENT ARE FAKE.

When I questioned them about the falsity of the discount values ​​and the misleading advertising, they lied again, and once more I used the screenshot with the discounts, and they replied that they had been updated, which is a pure lie and false because I tested the discount immediately upon receiving the email, and once again I documented it with screenshots, date and time recorded - this is a warning that this site is simply a fraudulent scheme.

Be very careful with this site, from misleading advertising to fraudulent sales attempts, both have been confirmed.

I made a few purchases from this VOLT-CORP shop, but unfortunately I ran into a problem because I believed the spare parts were supposed to be genuine.
It turns out that I contacted Teverun directly regarding one of the items I bought from VOLT-CORP, namely the headlight for the Teverun Fighter Supreme 7260R, the latest 2026 version, and as Teverun informed me, this kit comes with the two headlight mounting screws included, but the one I bought from VOLT-CORP did not come with the screws, which is strange if it is supposedly genuine; however, it is not the same as the genuine part sold by Teverun. I believe that this company, in addition to providing me with terrible customer service, sold me an item that is not even genuine whilst leading me to believe it was.
I don’t know if the idea is that the headlight should be fixed with adhesive tape; that’s probably what they think should be done!!!
We buy things thinking we’re dealing with serious professionals and a company that supposedly knows the products it sells, but in the end it’s just another website selling a load of rubbish and deceiving people who, like me, buy in good faith.

P.S
Sales Order #
S61616

09/04/2026
To serve as a warning to all those who, like me, have faced discrimination from this company, Weebot, let it be made clear here that the response provided by weebot to my review as Martim da Câmara here on truspilot was nothing more than yet another delaying tactic by Weebot, designed merely to give the impression that they care about their customers – which is literally a lie. I sent an email as requested, and the response I received was due to two loose screws that fail to secure a headlight on an item I bought new, was an email requesting endless red tape: from videos, to chassis numbers, invoices, and so on and so forth, all this because of two screws that were faulty and do not provide the necessary grip to keep the headlight in the correct position without it falling down, and note that it is practically a pre-written response that does not even address the entirety of my email, but that’s how it is... My question is: if this were actually a matter of greater importance, what would they ask for? A satellite image proving the scooter’s location and my criminal record to prove I’m not a criminal? The point here is that this company, Weebot, already has the purchase details in my mother’s Weebot account, which includes all the purchase information, including the invoice. It’s ridiculous how they’re asking for a video of a screw that won’t tighten – what am I supposed to do? Break open the part where the screws are so they can see inside that the screws won’t tighten? I don’t know if this is just pure stupidity or sheer incompetence, combined with an attempt to create difficulties for the customer as a way of dissuading them from going ahead with the purchase. In short, this company has become a total disappointment. Be warned that Weebot discriminates against customers, particularly those who are not French like me and who, like me, make a purchase from another European country.
All that initial fuss to convince the customer to make the purchase, and all that spiel about warranty and customer support, is nothing but a complete sham. What you’ll actually face is a series of bureaucratic hurdles and stupid, ridiculous requests, such as videos of screws that won’t tighten inside a part, which can only be seen with an X-ray camera, as well as invoices that are already available on the Weebot website. In short, Weebot, beyond the discrimination, disappointment and disillusionment, is a prime example of when the ridiculous meets stupidity and incompetence. Regrettable

P.S. Please note that this review is a response to the reply posted by Weboot to my review, and is now being posted here using my mother’s Truspilot account due to the character limit when editing my original review. Martim da Câmara

Avoid BANGGOOD. I bought an item on 28 February for €1,129 and it still hasn’t been delivered; they have no idea where it is, let alone when it will be delivered.
I’ve requested a refund, sent over 10 emails, and they won’t give me my money back. They’re clearly criminals; I’m now going to report the matter to the authorities after waiting for the case to be resolved via PayPal.
It should be noted that this information is evident both in the emails and in the tracking details, and as you can see, even though they are aware of this, they have kept my money and are refusing to return it. They are clearly criminals – thieves, in fact.

27/03/2026

I don’t know whether it’s sheer stupidity or simply typical behaviour for thieves and criminals to treat people as if they were stupid, simply because they assume we don’t realise that these are standard responses given to hundreds, if not thousands, of complaints from victims like me. Perhaps this is concrete proof that they are nothing more than a gang of unscrupulous criminals.

I was robbed by Banggood; they didn’t deliver the item and didn’t refund the €1,130.
They’ve done this before and continue to do so; I was literally robbed. I have all the evidence, but unfortunately Trustpilot doesn’t allow uploads so that people can see the actual crime of theft committed by this Banggood platform. This is a documented crime: the delivery was not made, there is no dispatch date or estimated delivery date, and only a record that the carrier did not make the delivery and that the item’s whereabouts are unknown. They did not deliver to me; they know this full well. I have several emails confirming this.
I don’t understand how crimes of this nature can be committed like this, and there are no mechanisms to protect us from this gang of criminals that is Banggood.

This platform, known as Banggood, is nothing but a scam; its supposed commitment to customer service is pure nonsense, and please do not believe in the supposed reliability of this Banggood platform, as it is non-existent.
In my case, it is particularly blatant with purchase no. 116358155, which I placed and paid for on 28 February 2026, amounting to €1,129. 00 on 28 February, with delivery scheduled for 10 March 2026. It turns out that not only did the delivery fail to materialise, but to my surprise, the parcel isn’t even in transit. I therefore requested a cancellation from this Banggood platform based on the carrier’s tracking information, which clearly shows that the order isn’t even in transit.
I requested the cancellation and a refund, but this did not happen; they did not refund the amount, meaning I was left with no money and no items. Unfortunately, this is not the first time this has happened; even with documents sent, it is literally useless.
This idea that we can trust this platform is completely bogus. They take our money, do not deliver the orders, and lie to us constantly and deliberately. So, since Banggood does not publish negative reviews of products, only posting positive ones to deceive buyers into giving them their money without delivering the orders, it is frightening to see the fraudulent behaviour of this platform and not be able to do anything about it. How awful.
It’s a shame that Trustpilot doesn’t allow you to upload documents, because then everyone could see for themselves the truth about what’s going on with Banggood and how it actually treats its customers.

Response to Banggood dated 19 March 2026
I don’t know if anyone still believes in this sort of automated response, but these idiots and incompetents – who are nothing more than a bunch of criminals and thieves preying on honest people – still think that sending an automated email covers up what they’re doing… they’re thieves

Infelizmente, estou aqui para informar que uma vez mais tive de cancelar a minha encomenda n.º 116255419 na Bangood, porque até agora a encomenda nem sequer saiu da china suponho.
A encomenda estava prevista para entrega até 30 de janeiro, mas hoje, 4 de fevereiro, a encomenda nem sequer foi enviada, como é informado na plataforma e me foi dito pela assistente online.
Infelizmente, a Bangood mais uma vez oferece um serviço ao cliente muito ruim e, pior ainda, um serviço de entrega muito, muito ruim.
Infelizmente, tenho uma péssima impressão sobre o serviço de entrega e o suporte ao cliente da Bangood e, mais uma vez, isso aconteceu comigo.
Eu deveria saber melhor que a Bangood é o que é e tem esse tipo de serviço de entrega de péssima qualidade.
Mais uma vez, fiz boa fé acreditando que desta vez seria diferente, mas infelizmente não foi o caso.
Só por comparação pedi o mesmo artigo de outras marcas nomeadamente Yume e outro na Halo Knight e esses artigos chegaram em cerca de cinco dias uteis sem serviço de entrega especial, apenas serviço normal, e o mesmo aconteceu com um acelerador de polegar da marca Boyueda.
Portanto o que aqui é lamentável é, se a BANGGOOD não têm capacidade de entrega nas datas que informam aos clientes, qual a razão de informarem de forma enganosa os clientes, no meu caso esta encomenda nem sequer enviada ainda foi e já passaram 4 dias da data limite de entrega.
Se não tem capacidade não mintam aos clientes e não enganem os clientes, pior ainda, devolvam o dinheiro de imediato assim que a encomenda é cancelada, uma vez que já lesaram o cliente o suficiente.
Obrigado.

Prende-se esta reclamação ao facto de esta empresa ser simplesmente uma enxurrada de mentiras, falsas informações e suprema incompetência, ao dia de hoje como sempre, informaram de tentativa de entrega o que foi mais uma mentira de uma suposta tentativa de entrega, o que se revelou mais uma total aldrabice em bom português.
Tenho camaras de vigilância e obviamente nem é preciso, porque é sobejamente sabido por todos que esta empresa é tão somente uma cambada de energúmenos do mais alto nível, tendo na incompetência e na mentira o seu modus operandi.
Enganar, mentir e incompetência tem um novo sinonimo PAACK.

Aliexpress uma vez mais a roubar descaradamente fiz uma compra a 31 de dezembro que segundo as informações do Aliexpress era para ter sido entregue entre o dia 6 e o dia 8 de janeiro, tal não sucedeu ao dia de ontem recebi um email da empresa transportadora a informar que a encomenda CNPRT29506371234004123753 tinha sido dada como perdida e que o email servia de comprovativo para enviar a Aliexpress para que me fosse efectuado o reembolso, ainda enviaram o link de rastreamento do envio da china onde se pode de igual modo confirmar que não está para entrega sequer.
O assustador desta situação é que esta cambada de energúmenos não me quer fazer a devolução dizendo que a encomenda esta para entrega o que não é verdade porque a encomenda que está para entrega é uma segunda encomenda com este numero CNPRT29506371234004156681 e como se pode constactar é diferente.
Ainda que, quer o link de rastreamento, quer o email sejam explícitos na descriminação de qual a encomenda que está perdida e a que está para entrega, estes energúmenos do Aliexpress fingem que é tudo a mesma coisa, o que sabem perfeitamente, quer pelos documentos enviados da transportadora, quer pelos próprios números de rastreamento, que são duas encomendas completamente diferentes.
Esta situação é no meu caso um roubo a claro que se tem perpetuado por esta plataforma desde, venda de artigos de contrafação e á não devolução do dinheiro de artigos retidos pelas autoridades mesmo com documentos oficiais enviados, a estas situações em que a transportadora envia o comprovativo de que a encomenda foi dada como perdida e eles não devolvem o dinheiro ao cliente no caso a mim.
Não sei se serve de muito este tipo de reclamações uma vez que já constactei infelizmente que este Aliexpress mais não é que o mesmo que um cartel de droga que lesa as pessoas, só que neste caso rouba, mente e engana...apenas mais um bando de criminosos.

Resposta: 14/01/2026
Esta resposta mais uma vez enviada pelo Aliexpress é apenas e só mais uma enxurrada de mentiras do Aliexpress.
Aqui não existe assunto, existe um comprovativo da transportadora que confirma de forma inequívoca a encomenda dada como perdida- transcrição do email da empresa ecoscooting :
("Encomenda CNPRT29506371234004123753
Lamentamos informar que esta encomenda foi considerada perdida. Este e-mail serve como comprovativo oficial, permitindo que você entre em contacto diretamente com o vendedor para solicitar o reembolso.")
O que é que aqui existe a discutir senão tão somente um roubo levado a cabo pelo ALIEXPRESS, é simplesmente um roubo a empresa transportadora afirma de forma inequívoca que é um email oficial e que serve de comprovativo para solicitar o reembolso só mesmo criminosos é que fazem este tipo de coisas nada mais a dizer.

Dear all, I would like to share my recent experience with Aliexpress, where I was literally robbed.
I purchased an e-scooter, but it did not come with any invoice or documentation from the brand. I contacted the original brand, who informed me that all their products come with documentation inside the box that legitimises the item for sale within the European Union. In view of this, I contacted the seller directly on the Aliexpress platform to request at least the invoice, but they never replied. I contacted the authorities, who, after analysis, seized the item and flagged it as counterfeit.
They also requested some documents that I asked the seller for, but once again, they never replied.
I informed Aliexpress of this situation from the outset and sent them all the documentation from the authorities, including the seizure report, but Aliexpress simply ignored it, even with all the legal evidence that the seller sold me a counterfeit item that does not comply with legal sales standards and with the document proving that this item had been seized as evidence by the authorities, which led to an investigation and prosecution in court, which I also sent to Aliexpress.
Despite all the documents and evidence of unsuccessful contact with the seller, Aliexpress never refunded my purchase, even though they knew that the seller never responded to me, which, as I said earlier, I also proved to Aliexpress.
To date, despite appeals, complaints, sending documents, etc., I have never been reimbursed. They simply pretended that nothing had happened, ignoring any documents or evidence.
It is important to understand that this situation is not unique. Truspilot has dozens, if not hundreds, of complaints of this nature. For me, with items not delivered and no refunds, it is a recurring situation. Unfortunately, I am not the only one.
I believe that for some items whose value is not excessive and which do not represent a large loss, it is a risk that can be taken, but for more valuable items, if things go wrong, as in my case, Aliexpress is literally a scam, especially when it comes to customer service.
My only hope is that, as this involves international authorities, even if I never receive my refund, at least Interpol will penalise them so that they do not continue to literally steal from customers as they did to me.
It should be noted that I have at least one email from Aliexpress stating that if I sent the seizure document from the authorities, they would issue a refund, which turned out to be just another of the dozens of lies they repeatedly sent me. Basically, they stole €1,000 from me, and this is a fact, not a story.
In truth, this is just another day for Aliexpress. I'm sure there are more customers for Aliexpress to steal from or sell counterfeit goods to.
Thank you very much.

Any response given by Aliexpress here to this explanation is simply a lie. They are pre-made, fabricated responses designed to give the impression that they are doing something for the customer, which is a complete lie.

Answer 24/12/2025

As I said before, they are literally a bunch of con artists. AliExpress is like a gang of thieves, swindlers and liars.

Estes senhores mais uma vez mentem em absoluto, ficaram com o meu dinheiro de um artigo que já foi aqui apresentada reclamação por 3 vezes.
Criticas ao Aliexpress aqui afirmam que "estes senhores são uns palhacos" que nem leêm o que lhes é escrito o que eu corroboro em absoluto.
Ao dia 3 de novembro de 2025 comprei um e-scooter da marca Ootd aquando da recepção da mesma estavam os documentos em falta, pelo que contactei directamente o vendedor Ebikelistpor EU Bike Store a solicitar os documentos, factura certificado de garantia e conformidade que acompanha todos os modelos da marca na caixa, nunca me enviou nada apesar das reiteradas tentativas o que comuniquei ao Aliexpress desde sempre.
Comuniquei às autoridades e entrei em contacto com a marca o que se veio a constactar tratar-se de um artigo de contrafação pelo que foi apreendido pelas autoridades e dada a continuação do processo junto das mesmas.
Desde então enviei todos os documentos das autoridades que fazem prova não só do processo como da atribuição já de comarca do tribunal e apesar de todos os documentos enviados de todos os print screens das mensagens trocadas com o vendedor onde se prova que o mesmo nunca enviou quaisquer documentos nem mesmo quando solicitados pelas autoridades "estes palhacos" simplesmente têm ignorado e ficado com o meu dinheiro sem me devolverem o que me foi literalmente roubado.
Já dei inicio a mais de 6 processos de pedido de reembolso sempre com envio dos documentos das autoridades e inclusive com a tentativa de solicitação directa ao vendedor de devolução do valor a pedido do Aliexpress e estes palhacos simplesmente mentem e ignoram quer os documentos quer as mais que evidentes provas de que este vendedor Ebikelistpor EU Bike Store me enganou e que não tem sequer uma factura de venda, a única prova é do pagamento feito através do Paypal ao Aliexpress.
Ora eu não só enviei os documentos das autoridades como tenho feito prova de todos os factos desde o inicio contrariamente este vendedor não só nunca respondeu, como nunca enviou qualquer documento solicitado, nem mesmo a factura e "estes palhacos" do Aliexpress ainda dão cobertura a alguém que vende artigos de contrafação e que engana os clientes.
A pergunta que fica é quem é esta gente do Aliexpress que rouba os clientes ás claras mesmo frente a todas as provas e factos sobejamente demonstrados e provados.
Para acautelar estas respostas pré feitas enviadas por esta gentalha em resposta a estas reclamações que fique desde já esclarecido de antemão que foram enviados desde sempre todas as provas e factos bem demonstrados onde se prova de forma inequívoca que este vendedor nunca foi sério e é um aldrabão e que o Aliexpress apenas têm mentido e ficado de forma ilícita com o meu dinheiro sem proceder à devolução de um artigo pago com dinheiro honesto a esta gentalha de aldrabões do Aliexpress.

Mesdames et Messieurs, ma révision présentée ici vise à clarifier deux questions, découlant des diverses critiques relatives au mauvais/très mauvais service après-vente et d'assistance à la clientèle présentes ici sur Trustpilot ainsi que sur Google.
Ma question principale est la suivante : comment Mobygum, une fois le produit/e-scooter renvoyé pour votre évaluation technique, comme Mobygum le mentionne ici dans vos différentes réponses aux nombreuses critiques soulevées et qui, selon Mobygum, garantit l'évaluation du problème/de la panne signalé(e) par le client, je demande comment Mobygum garantit, à son tour, votre totale impartialité dans cette prétendue analyse technique, et surtout comment la documentez-vous auprès du client, comment est-elle suivie et soumise à l'examen de vos prétendues procédures techniques par le client, garantissant ainsi l'impartialité de cette analyse technique.
L'autre question est de savoir comment vous indemnisez le client pendant la période où il est privé du produit qu'il vous a acheté et payé afin que vous procédiez à vos prétendues analyses techniques ?
Il est très intéressant de comprendre ces questions, car Mobygum donne des réponses qui semblent tout à fait légales, mais ignore complètement la légalité des clients dans l'exercice de leurs droits et, surtout, en tant que clients payants et lésés par un produit défectueux vendu par Mobygum.
Comprenez bien que si le produit fonctionnait et n'avait pas de défauts, je doute que le client satisfait d'un produit de qualité viendrait poster des critiques à ce sujet.
Vos réponses ressemblent davantage à celles d'une entreprise qui vit d'arnaques qu'à celles d'une entreprise honnête, elles ressemblent plutôt à celles d'une entreprise qui veut se faire passer pour sérieuse.
Comprenez bien que lorsque l'article vous est retourné pour analyse et qu'il est payé, le client est privé de son utilisation pendant la période pendant laquelle, dans ce cas, Mobygum procédera à ces prétendues analyses techniques, qui garantissent à Mobygum que le problème est bien celui mentionné par le client, mais ces prétendues analyses techniques sont complètement cachées au client, ce qui soulève la question suivante : comment Mobygum garantit-il ces points ?
Laissez-moi deviner, en tant que clients, nous devons faire confiance à Mobygum, comme si nous ne l'avions pas déjà fait en achetant votre article, qui s'est avéré défectueux.
Les entreprises qui vivent de stratagèmes frauduleux et se font passer pour sérieuses alors qu'en réalité elles ne sont qu'une arnaque parmi tant d'autres qui trompent les clients lorsqu'il s'agit d'assurer des garanties et une assistance honnête et la satisfaction du client sont les plus nombreuses aujourd'hui, en particulier celles qui, avec des réponses élaborées sémantiquement, font croire ce qui n'est pas vrai, sans donner les réponses honnêtes qu'un client qui a payé mérite, ne serait-ce que pour la bonne foi qu'il a placée dans une marque.
Enfin... c'est la réalité et la sémantique, aussi élaborée soit-elle, ne cache pas les faits

Messieurs, encore une fois, il s'agit uniquement de sémantique. Soyez concrets et objectifs. Comment le client peut-il être sûr que votre évaluation est impartiale, compte tenu du nombre élevé de critiques à l'égard de votre service après-vente et d'assistance, certaines critiques affirmant même que votre analyse se base sur une photo où vous prétendez simplement que le problème était dû à un pneu crevé.
Gardez à l'esprit une fois de plus que le fait d'utiliser des articles ne vous rend pas plus sérieux et que le fait d'essayer de contester mon observation et celle de mon fils ne diminue en rien la réalité des faits. Comme je l'ai dit et je le répète, la sémantique ne change pas les faits et les réponses écrites de manière élaborée pour faire croire que vous avez répondu ne font que diluer la réalité des faits.
Mobygum peut dire ce qu'il veut, mais les faits sont là, tout comme les critiques.
Et pour faire une remarque, je n'ai absolument rien à vous acheter, précisément parce que les clients lésés contribuent, par ces mêmes critiques, à éviter que d'autres clients potentiels ne soient également lésés.
Ou peut-être pensez-vous également avoir le droit légal de priver des tiers de leur opinion sur vos pratiques commerciales. Si Mobygum ne cède pas aux menaces, comme elle l'affirme ici sur Truspilot, alors elle ne devrait pas non plus menacer ceux qui ne sont pas d'accord avec ses politiques commerciales, n'est-ce pas ?
Merci beaucoup.