Trip to Prague room provided was not…
Trip to Prague room provided was not remotely like one advertised 73 stairs no lift and all kinds of hazards complained still waiting for response a month later at almost 80 years old it was a nightmare
Reply from loveholidays IE
Hi Brendan,
Thanks for getting back in touch with the requested information, and for your patience so far.
I really appreciate you taking the time to share your comments with us, and I’m sorry for any disappointment your recent experience with us may have caused.
Our Post Travel team has sent you the final outcome of your complaint, which confirms why their unable to obtain a hotel refund on your behalf. We're really sorry your experience wasn't what you hoped for, and we appreciate your patience while our team investigated your case.
If you're unhappy with the outcome, please reply directly to the message or closed request that provided you with your final decision moving forward. This goes straight to the relevant department who'll be able to review your case again.
With best wishes,
Roberto
