Renée Holder

Love the selection of inexpensive frames. Took a chance at adding a complex prescription, and within a few weeks, it arrived and they are perfect! Will definitely get a few more pairs.

I have been a loyal customer for years. I withstood the deception of ordering a black car then having any old car roll up over and over again. Regardless, this was my first international trip in a while and sadly we were stuck in immigration with 3 other flights arriving at the same time. I texted the driver when we landed that once we get our bags, I will call him. It took us over an hour to get out. He kept calling and calling but answering calls in immigration is not allowed. A few days later I see they charged me $40 more than the quote. They claimed it was because I made them wait and did not return the driver’s calls. What?!! I am In immigration!!! Do you think we were in a cafe sipping coffee? I spoke to multiple people at Matrix who gave me the same explanation. Where was this disclosed on the site or my confirmation? They kept saying “well you did not pick up the phone” to which I replied, “well you never left a message!” They obviously do not value a long-time customer so no worries…I’m done and will find someone else. Horrible!