John Dickinson

Two badly executed deliveries over the last two days. One just dumped at the front of the house yesterday, in full view of anyone passing and the other delivered today to the wrong house altogether. I will now ask if Evri are the delivery company and not order from sellers who use them. Awful service unless you enjoy playing "hunt the package".

A great product at a really good price. Has given us wifi wherever we have been, even in very poor signal areas. The setup is simple, and the support team are excellent, with mega quick responses.

Wrongly contacted by Baysentry - presumably a partner of Citipark - for not paying for parking in Leeds, which i had in advance on their website. Sent the receipt (twice) and then heard nothing. Quick to wrongly accuse but not enough manners or guts to contact to confirm they were wrong. Avoid them. I can only assume they simply hope that people will just pay their spurious fines.

Parked in Leeds by the Armouries Museum for which I had pre-paid through Citipark. Got a notice of a fine for non-payment so sent through the receipt. Got another email asking for proof so sent receipt again. No further contact despite asking for confirmation that the fine had been cancelled. Quick to falsely accuse but not the guts to accept when they are wrong. I wonder if they try it on just to see how many people will just pay up.

We had a problem with our smart thermostat disconnecting from the relay but this was sorted quickly and efficiently by the Netatmo help team. Excellent service.

Got an email to say they couldn't deliver as we were out (which is fair enough). Not allowed to give a safe place on our property to leave a parcel but we could give a neighbour's details, which we did. Evri acknowledged this by email. Next day Evri left the parcel by the main house door where it could have been stolen or weather damaged. So they won't leave the parcel in a safe place, but will just abandon it anywhere, despite having a neighbour's details which they ignored.

I have been waiting for 2 weeks plus for a parcel to arrive. Every day the tracking website said it would be arriving that day. Now, it says it is being returned to the Retailer. Customer Services have been trying to trace it but without any resolution. Complete shambles.

The best staff I have met in any car hire setup, great car, fair fuel policy and really competitive pricing.

The second star is only because the car (EV6) is great when it doesn't need the dealers to do anything. So far it took 6 weeks to get a new heater motor, the washer motor has failed twice and now it is off the road completely as the ICCU failed in August and the dealers can't even do the diagnostics until 7 November. By far the worst dealerships I have ever dealt with.

Good service in the main. Cost per KWh for electricity to charge an EV is a little expensive. It would be better service if they put the cable back into its bag rather than just leaving unravelled on the seat but overall it's convenient and hassle-free. Transfers were good both ways - really helpful drivers who loaded everyone's bags onto racks and off again where needed. Would use again.

Nectar is OK until you try to do anything online. You then end up in a ridiculous loop of passwords not being accepted, even when changed and eventually you are locked out. Not worth the hassle.

Update 18/11/23
Had a call from BT executive complaints promising to remove the return request from my account. This was on 8/12. 10 days on now, and it still hasn't been deleted...

Update 30/11/23
Since leaving the review BT have now cancelled their request to return the hub but have sent a new one asking for return of the WiFi disks which are part of the setup for which we are paying. Called BT again on 28/11/23 and was told that they would be marked as returned so we wouldn't get any further requests. Checked today and they are still marked "awaiting return". BT - what is going on?

Original Post 21/11/23
Received an email telling me that we were being transferred to Digital Voice, but this may affect our security alarm. Contacted ADT who confirmed they would need to send an engineer to route it through the broadband. Agreed with BT that the landline would be disconnected on 11 December as ADT were attending on 8/12. BT then disconnected the landline on 16/11 leaving me without an alarm. I contacted them on 17/11 and was promised reconnection on 21/11. That hasn't happened. I now have an email asking for return of broadband equipment (despite not cancelling the broadband service). I had to ask ADT to attend sooner, in order to get the alarm working.

Moved to Octopus from Shell as they had the "Intelligent Octopus" tariff for charging an EV. Hassle free transfer, very quick responses to queries and set up in no time. Great service and the cheap night tariff saves a fair amount of money too.

Update 15/8/23
15 minutes on the complaints line and the problem has been resolved. It's a shame the service when initially calling was so poor - maybe better training for your staff would avoid some complaints. Rating adjusted to reflect.

Initial comments:
I have BUPA insurance through work and pay an additional premium for my wife. She has just tried to book an appointment with a musculoskeletal consultant, as advised by her GP, only to be told "we don't have any available". Years of premiums have been paid and when we need them, BUPA won't provide the service. I feel that we have been well and truly conned into paying them thousands over the years.

OK while we were customers but now we've transferred away they don't seem keen to give us a final bill and refund the large credit balance we have with them. Their delaying tactics have included missing the August bill altogether so they can hang onto the money for longer, despite having received the final reading from the new supplier in plenty of time.

Placed an order online on May 21 but still not received. I chased in June, was given an apology and assured it had been re-ordered. After a further month I chased again, to be sent an email saying that they were pleased the issue was resolved and the ticket had been closed. Emailed again asking for a delivery date but now they are simply not responding. I have never had problems with their service in the past but the recent episode has been very disappointing. Looking through other reviews I can see I am not alone. I doubt I will use them again once this has been resolved.

We have used these for about 4 years now, with no problems. There is a cost, of course, but well worth it to avoid the queues and hassle at the toll stations.

The battery in our original tag showed as low a couple of weeks ago. Ordered a new one which arrived in 3 days, sent the original one back and the account carried on as normal.

Plus points - great idea and ethos. Quick delivery. TP is very soft. However, sadly, it is also very flimsy, doesn't tear along perforations, easily tears when in use and it's almost impossible to start a new roll without having TP everywhere as it simply shreds when being opened. I so wanted to like this but it isn't strong enough. Sort that out and it would be 5*

The website states the museum is open on Mondays until 31 October. We arrived on that day, after over an hours drive (and having paid to park) to find it closed. Very poor to say the least.
ADDITION Interesting that the website had been changed by 4pm on 31st to show the winter opening starting on that day.

No problem at all with the delivery. Arrived on time, all in good condition.