Wecasa Reviews 

19,206
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great experience with wecasa! I booked a cleaner last minute on the same day, literally three hours before, and the booking was accepted straight away. Very easy booking process. Sanna was fantastic... See more

Company replied

Rated 5 out of 5 stars

Easy to book - and rebook (the cleaner assigned to me fell ill on the day). Customer service was very helpful. Fair prices, polite, work-oriented cleaners - I would recommend this service.

Company replied

Rated 5 out of 5 stars

Ms Jessica was very patient with me i really appreciated that, very ambitious and awesome woman!😊hopefully she gets the recognition she deserves. couldn't have done it without her help on my own. if... See more

Company replied

Rated 5 out of 5 stars

How easy it was to book an appointment. I got an acceptance quickly from Martha. Meeting Martha was like meeting a new friend, she was very professional & extremely friendly. Her skills as a hairdress... See more

Company replied

Company details

  1. Cleaning Service
  2. also in
  3. Cleaners
  4. Home Help Service
  5. House Cleaning Service
  6. Online Marketplace
  7. Render Cleaning Service

About Wecasa

Written by the company

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Who are we?

We are Wecasa. We connect customers with tried and vetted cleaning professionals through our website in France, UK, Germany, Switzerland and Austria. Since the launch in 2016, we do that in a smart and caring way.

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Wecasa makes your daily life easier

Book in two clicks a cleaning service. Discover our offers and enjoy a clean and tidy home !

Book Your Cleaning Session in UK

Book Your Cleaning Session in France

Book Your Cleaning Session in Germany

Book Your Cleaning Session in Switzerland

Book Your Cleaning Session in Switzerland


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(19,206)

9,384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy to a book

Was super easy to a book an at-home haircut! Ana who came was super professional and kind.

14 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Katy! We’re so glad booking your at-home haircut was easy. We’ll pass your kind words on to Ana 😊

Julie from Wecasa

Rated 5 out of 5 stars

Recimmended

Easy to book - and rebook (the cleaner assigned to me fell ill on the day). Customer service was very helpful. Fair prices, polite, work-oriented cleaners - I would recommend this service.

14 October 2026
Unprompted review
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Reply from Wecasa

Thanks for recommending us, L. Verkade! We’re glad rebooking was easy when your cleaner fell ill, and that our team could help.

Julie from Wecasa

Rated 1 out of 5 stars

Horrific Experience

The cleaner’s work was completely unacceptable. Upon returning to the country, I discovered smudge marks on all the mirrors, poorly vacuumed carpets, dust left behind doors, and a vacuum cleaner that had not even been emptied.

Even more concerning, the sliding shower door was broken. Given the condition in which it was left, it appears to have been handled with excessive force. The cost of repairing or replacing it is likely to run into hundreds of pounds.

Despite these issues, WeCasa is refusing to take responsibility simply because I returned to the country after its three-day reporting deadline. This is deeply disappointing and feels entirely unreasonable, particularly given that the damage and poor cleaning were only discovered upon my return.

The standard of service was unacceptable, and the refusal to take accountability has made an already frustrating experience considerably worse.

I would strongly advise others to think carefully before using this company. Based on my experience, the cleaning standards were poor, and the approach to handling complaints and taking responsibility has been equally disappointing.

7 September 2026
Unprompted review
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Reply from Wecasa

Anis, we’re sorry this experience left you facing poor cleaning and reported damage to your shower door. Could you email hello@wecasa.co.uk with your booking reference so our Casacenter can review both concerns with you?

Julie from Wecasa

Rated 5 out of 5 stars

Good people

Good people

16 July 2026
Unprompted review
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Reply from Wecasa

Thanks, Don! We’re glad our people made a good impression.

Julie from Wecasa

Rated 5 out of 5 stars

The cleaning professional was superb…

The cleaning professional was superb and customer service were prompt with their responses

13 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Ethan! We’ll pass your kind words on to your cleaning professional.

Julie from Wecasa

Rated 5 out of 5 stars

Cleaner was great

Cleaner was great! On time, friendly and the clean was just what I’d asked for. Thanks so much.

12 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Iulia! Great to hear your cleaner was punctual, friendly, and delivered exactly what you needed.

Julie from Wecasa

Rated 5 out of 5 stars

Had a last minute booking for a deep…

Had a last minute booking for a deep clean, a cleaner was found quickly and was able to meet my request. Great cleaner, very thorough!

12 October 2026
Unprompted review
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Reply from Wecasa

Thanks for sharing! We’re glad we could arrange your deep clean at short notice and that your cleaner was so thorough.
Julie from Wecasa

Rated 5 out of 5 stars

Really easy to book

Really easy to book. Really good clean and lovely lady who was helpful and I was pleased with the house clean

12 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Emma! Great to hear booking was easy and your cleaning professional was so helpful.

Julie from Wecasa

Rated 5 out of 5 stars

Super

Super, merci

12 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Brice! Short and sweet, just like we like it 😊
Julie from Wecasa

Rated 5 out of 5 stars

Amazing glam makeup session

Amazing glam makeup session. Exceptional service and words alone do not describe how the application to detail and art of ensuring everything was coordinated and was exquisitely done. Top marks Tetiana

8 October 2026
Unprompted review
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Reply from Wecasa

Jennifer, thank you for such a wonderful review! We’ll be sure to pass your special mention on to Tetiana, whose artistry clearly made the session shine ✨

Julie from Wecasa

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely amazing experience…

⭐⭐⭐⭐⭐ Absolutely amazing experience with Wecasa and Dima!

Since having my first baby, I’ve been struggling to get out of the house and haven’t quite been feeling like myself, especially as I can no longer easily pop to the salon. I came across Wecasa on Google and decided to give it a try, and I’m so glad I did!

They sent Dima, and she was absolutely amazing from start to finish. She was so lovely, friendly, professional and trustworthy, and instantly made me feel comfortable in my own home. She did a fantastic job with my waxing, and despite having very sensitive skin, I didn’t have a single mark or irritation afterwards. The products she used were brilliant too!

Having had a C-section, I was a little nervous, but Dima was so gentle and considerate throughout. She was also incredibly understanding when I needed to check on my newborn and breastfeed him to sleep during the appointment. As a new mum, that level of patience, kindness and understanding meant so much to me.

I honestly can’t thank Dima enough. She helped me feel like myself again and made what could have been a stressful experience feel so relaxing and easy. I would 100% recommend Dima to anyone looking for a professional, caring and talented beautician. I’ll definitely be booking her again! ❤️

9 October 2026
Unprompted review
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Reply from Wecasa

Thank you, Nadia, for such a heartfelt review. We’ll be sure to pass your lovely words on to Dima, whose gentle care clearly made all the difference ❤️

Julie from Wecasa

Rated 5 out of 5 stars

Excellent Deep clean

Came at the time booked. Worked extra hard throughout their time here. Tenants had left the house in a state. Deep clean was worth it. The pro was highly skilled.

10 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Emran, for sharing this. We’ll pass your kind words on to your highly skilled pro!

Julie from Wecasa

Rated 5 out of 5 stars

Easy to book

Easy to book. Efficient service

10 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Stuart! Great to hear booking was easy and the service ran smoothly.

Julie from Wecasa

Rated 5 out of 5 stars

Great price easy to book

The price was good I was able to book an appointment very quickly the massage person was excellent she had great time management and her technique was excellent

10 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Camilla! It’s lovely to hear that your massage therapist’s technique made such a great impression.

Julie from Wecasa

Rated 5 out of 5 stars

Great experience

I had a last minute booking and they managed to send me the person I was asking for. So, I was very pleased with it . The girl turned up in time and done a brilliant job.
I will not hesitate to book it again if need it!

7 October 2026
Unprompted review
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Reply from Wecasa

Thanks, Rox! We’re so glad we could arrange your last-minute booking and that everything went smoothly. We’ll pass your kind words on to your professional.

Julie from Wecasa

Rated 5 out of 5 stars

Very easy to book

Very easy to book, and keep informed. Joy was great, and my house looks clean and sparkling

9 October 2026
Unprompted review
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Reply from Wecasa

Thank you, Naomi! So pleased Joy left your home clean and sparkling, and that booking felt easy from start to finish.

Julie from Wecasa

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