Great experience with wecasa! I booked a cleaner last minute on the same day, literally three hours before, and the booking was accepted straight away. Very easy booking process. Sanna was fantastic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great experience with wecasa! I booked a cleaner last minute on the same day, literally three hours before, and the booking was accepted straight away. Very easy booking process. Sanna was fantastic... See more
Company replied
Easy to book - and rebook (the cleaner assigned to me fell ill on the day). Customer service was very helpful. Fair prices, polite, work-oriented cleaners - I would recommend this service.
Company replied
Ms Jessica was very patient with me i really appreciated that, very ambitious and awesome woman!😊hopefully she gets the recognition she deserves. couldn't have done it without her help on my own. if... See more
Company replied
How easy it was to book an appointment. I got an acceptance quickly from Martha. Meeting Martha was like meeting a new friend, she was very professional & extremely friendly. Her skills as a hairdress... See more
Company replied
Written by the company
Who are we?
We are Wecasa. We connect customers with tried and vetted cleaning professionals through our website in France, UK, Germany, Switzerland and Austria. Since the launch in 2016, we do that in a smart and caring way.
8 Rue Livingstone, 75018, Paris, France
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was super easy to a book an at-home haircut! Ana who came was super professional and kind.

Reply from Wecasa
Easy to book - and rebook (the cleaner assigned to me fell ill on the day). Customer service was very helpful. Fair prices, polite, work-oriented cleaners - I would recommend this service.

Reply from Wecasa
The cleaner’s work was completely unacceptable. Upon returning to the country, I discovered smudge marks on all the mirrors, poorly vacuumed carpets, dust left behind doors, and a vacuum cleaner that had not even been emptied.
Even more concerning, the sliding shower door was broken. Given the condition in which it was left, it appears to have been handled with excessive force. The cost of repairing or replacing it is likely to run into hundreds of pounds.
Despite these issues, WeCasa is refusing to take responsibility simply because I returned to the country after its three-day reporting deadline. This is deeply disappointing and feels entirely unreasonable, particularly given that the damage and poor cleaning were only discovered upon my return.
The standard of service was unacceptable, and the refusal to take accountability has made an already frustrating experience considerably worse.
I would strongly advise others to think carefully before using this company. Based on my experience, the cleaning standards were poor, and the approach to handling complaints and taking responsibility has been equally disappointing.

Reply from Wecasa
Such an simple easy way to get a massage at home

Reply from Wecasa
Yes a good experience and would recommend it

Reply from Wecasa
The cleaning professional was superb and customer service were prompt with their responses

Reply from Wecasa
Cleaner was great! On time, friendly and the clean was just what I’d asked for. Thanks so much.

Reply from Wecasa
Had a last minute booking for a deep clean, a cleaner was found quickly and was able to meet my request. Great cleaner, very thorough!

Reply from Wecasa
Really easy to book. Really good clean and lovely lady who was helpful and I was pleased with the house clean

Reply from Wecasa
Amazing glam makeup session. Exceptional service and words alone do not describe how the application to detail and art of ensuring everything was coordinated and was exquisitely done. Top marks Tetiana

Reply from Wecasa
⭐⭐⭐⭐⭐ Absolutely amazing experience with Wecasa and Dima!
Since having my first baby, I’ve been struggling to get out of the house and haven’t quite been feeling like myself, especially as I can no longer easily pop to the salon. I came across Wecasa on Google and decided to give it a try, and I’m so glad I did!
They sent Dima, and she was absolutely amazing from start to finish. She was so lovely, friendly, professional and trustworthy, and instantly made me feel comfortable in my own home. She did a fantastic job with my waxing, and despite having very sensitive skin, I didn’t have a single mark or irritation afterwards. The products she used were brilliant too!
Having had a C-section, I was a little nervous, but Dima was so gentle and considerate throughout. She was also incredibly understanding when I needed to check on my newborn and breastfeed him to sleep during the appointment. As a new mum, that level of patience, kindness and understanding meant so much to me.
I honestly can’t thank Dima enough. She helped me feel like myself again and made what could have been a stressful experience feel so relaxing and easy. I would 100% recommend Dima to anyone looking for a professional, caring and talented beautician. I’ll definitely be booking her again! ❤️

Reply from Wecasa
Came at the time booked. Worked extra hard throughout their time here. Tenants had left the house in a state. Deep clean was worth it. The pro was highly skilled.

Reply from Wecasa
The price was good I was able to book an appointment very quickly the massage person was excellent she had great time management and her technique was excellent

Reply from Wecasa
I had a last minute booking and they managed to send me the person I was asking for. So, I was very pleased with it . The girl turned up in time and done a brilliant job.
I will not hesitate to book it again if need it!

Reply from Wecasa
Very easy to book, and keep informed. Joy was great, and my house looks clean and sparkling

Reply from Wecasa
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.