AVOID Fleetpride.com ONLINE STORE
This review is for the Fleetpride Online Store ONLY. I have purchase from several stores across the country and they have been great. I purchase two air springs (air bags) for my motorhome. Created an account, ordered, and all seemed to work ok. After 5 or so business days with no shipping and just listed as in process. Only available support was online chat and at that time I was told the order had been cancelled but I would have to contact another department "Loss & Prevention" to find out why. So I reordered telling them it was a legitimate order. Got a response saying their third party had cancelled the first order and the second had been accepted. Fleetpride shipped in a day or so from RI via UPS. Usually reliable UPS got lost on this shipment. It sat in Rhode Island for 3 business days before moving and then landed in North Carolina about hour away from me. I contacted UPS and they said if it had not moved in 24 hours to have the shipper file a claim. Reached back to Fleetpride and was told that would escalate it and get back. Still no information from Fleetpride 9 days later. I called the RI store to see about having replacements sent but they did not have or expect more. Via email and chat I have asked to be refunded my money with the issue now being between UPS and Fleetpride. All I am told is they appreciate my patience. STAY AWAY from their online store because IF there is an issue they do not seen to give a flip and customer service is completely absent.