UnrestrictedBikes Reviews 

270
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the team is always ready to provide helpful advice, prompt communication, and dedicated after-sales support. Buyers are deeply impressed by the incredible build quality, smooth ride, and powerful performance of these electric bikes over thousands of miles. Some reviewers were not happy with certain accessory components like tyres and front lights, or noted minor inconveniences regarding the workshop location. Consumers also mentioned needing occasional minor adjustments or replacement parts after initial rides, though overall satisfaction remains exceptionally high across all feedback received.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing it as outstanding, helpful, and... See more

Service

People report positive experiences with service, consistently praising the helpful, polite, and top-class... See more

Staff

Clients share positive opinions on staff, consistently praising the team for providing helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've owned and ridden electric mountain bikes for over 15 years. In all that time I have never had such outstanding customer care after the sale has been completed, and that is on top of a first class... See more

Rated 5 out of 5 stars

Two years on since my purchase and despite me living 250miles away, the team still help out with any issue I may have (mostly through fault of my own) and give me countless advice on parts & maintenan... See more

Rated 5 out of 5 stars

Great Great bike I love it so much it's my No1 ebike Great price and customs service was amazing don't waste you time looking around. just buy it you will love it i had my for 5 year done over 11000 m... See more

Rated 5 out of 5 stars

Everything on the site was truthfull and checkable,, the bike came extremely well put together, best ive seen actually,, ive been in bike trade on and off for a few years,, in years gone by,, but. Exa... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store
  4. Motor Vehicle Dealer
  5. Motorcycle Equipment and Accessories Store
  6. Outdoor Sports Store
  7. Road Cycling

Written by the company

Unrestricted bikes is an ebike manufacturer based in Kent. Building the fastest Ebikes in UK. From Ersin Hybrid to Ersin MTB, all bikes have throttles and travel fast speeds over 30mph. The folding bikes can reach 20mph. These off-road bikes are perfect for adrenaline seekers who wish to have fun in their private land. It takes great skills to build the most powerful ebikes which we specialist in. All bikes are fitted with PAS sensors for pedal assist mode as well as twist and go throttles. Our bikes come in various power ratings from 350w to 1000w. If you are in the market for 1000w ebike UK, you are in the right place. Unrestrictedbikes, the home of full throttle unrestricted ebikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(270)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very happy customer

I've owned and ridden electric mountain bikes for over 15 years. In all that time I have never had such outstanding customer care after the sale has been completed, and that is on top of a first class mountain bike. Thank you once again Ersin, you have made a 65 year old with artificial hips feel 20 years younger

26 September 2026
Rated 5 out of 5 stars

Everything on the site was truthfull…

Everything on the site was truthfull and checkable,, the bike came extremely well put together, best ive seen actually,, ive been in bike trade on and off for a few years,, in years gone by,, but. Exacktly what i was looking for,, as im 58,, my youthfull biking years have gone by me, and an ebike is a godsend,, i went the ebike kit route in the kit forms from 2008 ,,in the early days, so ive seen things progress,, but im so glad i came across you,, i will be getting the step thru bike in your range when its in and when av saved a touch !!!, but thanks for a 100% bike,,ersin.. will recommend to anyone after bike..keith..

25 September 2026
Rated 5 out of 5 stars

Second bike I have bought from them

Second bike I have bought from them, first one still going strong, this one has rear suspension and a few upgrades from first. Easy to deal with and great customer service. If I am looking for a third bike to add to my collection this will be my first port of call.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

I BROUGHT AN ERSIN STEP THROUGH BIKE IN…

I BROUGHT AN ERSIN STEP THROUGH BIKE IN 2023,ABSOLUTELY BRILLIANT BIKE LOVE IT.
LAST WEEK 01/9/26. I NEEDED A NEW BRAKE SENSOR CABLE.
I PHONED ERSIN BIKES THINKING I WOULD,NT BE ABLE TO GET THIS PART NOW.
BUT THE GUY WAS VERY HELPFUL TOLD ME HOW TO FIT THE NEW ONE , AND SENT ME A NEW ONE WITHIN 2 DAYS.
ABSOLUTELY OUTSTANDING CUSTOMER SERVICE.
MANY THANKS.
THESE ARE THE GUYS TO GO TO IF YOU WANT TO BUY AN ELECTRIC BIKE.
BRITISH MADE,AND NEW PARTS EASILY AVAILABLE.
FOLLOWED UP WITH THE FAST OUTSTANDING CUSTOMER SERVICE.
100% POSITIVE FEEDBACK.
MANY THANKS.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Hybrid 1000 e-bike direct…

I purchased a Hybrid 1000 e-bike direct from Ersin at his workshop, after a test ride I was very comfortable buying one from him. Ersin knows his product very well and is a good and trustworthy man.
I have ridden the bike most days and know I made the correct decision to buy one, the control screen and gearing are very easy to use and the power of the bike is a great asset. Very impressed with the quality of the bike and would recommend buying one.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought the Premium Bike ERSIN MTB

Bought the Premium Bike ERSIN MTB.
Folks this is one of the best bikes iv ever owned, it is gorgeous, looks really cool and the build quality is PREMIUM, everything about this bike is excellent in terms of build quality, the parts are built to last and the breaks are fantastic, most bikes over look this important feature for health and safety.

The attention to detail on the bike ooses passion, the Gold and Black works well together, even the chain is Gold, giving it that Premium look.

It drives super smooth, the tyres stick to the pavement and it can go over bumps with ease, the saddle is very comfy and further absorbs any bumps so you essentially feel nothing but comfort.

Definitely worth the investment and would recommend to anyone interested in a bike like this.

Would ask the owner to maybe look into a new bike designed for 2 people to ride on, id definitely invest in a bike like that. Superb!

20 August 2026
Rated 5 out of 5 stars

Happy customer

I was very happy with the quality of my e-bike, and their after sale customer service has been excellent. I can’t fault this company in any way. Well done!

28 July 2026
Rated 5 out of 5 stars

A FANTASTIC BIKE

A FANTASTIC BIKE. REALLY GOOD VALUE. THE SERVICE WAS BRILLIANT. ERSIN IS A TOP MAN. COMMUNICATION FIRST CLASS. I AM SO PLEASED WITH EVERYTHING. MY FRIEND BOUGHT ONE A WEEK LATER HE IS AS HAPPY AS ME. I WOULD HIGHLY RECCOMEND. I GARANTEE YOU WILL NOT BE DISSAPPOINTED. EVERYTHING WAS PERFECT. I ORDERED IT THUSDAY MORNING AND RECEIVED IT THE NEXT MORNING. SO VERY HAPPY.

17 June 2026
Rated 5 out of 5 stars

Best customer experience I reckon I've ever had in my life

Honestly.

Everything about the business, the customer service is literally far and beyond every time ersin met me outside the shop and literally helped me into the car with the purchase, the products are extremely high quality and good for value.

What I personally love about unrestricted bikes is the guaranteed after service. For example, you know your will always be able to purchase his original spare parts, buy a full service at a good price with the guy who literally manufactures them, it's like a whole package.

I honestly wish the best for unrestricted bikes, absolutely smashing it, not just as a business but the owner ersin really is a nice guy and so approachable. I wish his future and current business ventures with the best of luck. He literally is the man of the people.

Literally phoned him about 6 times prior to purchase, with no pressure or the vibe: not you again, Jesus Christ why is he phoning me Again...

Even after purchase, literally I got a phone call asking me how the bike was... Just so caring

Even if I tried. I can't fault anything, and even if there was a fault, I couldn't even be upset because you know he would of been there to sort it.

23 May 2026
Rated 5 out of 5 stars

Its a 10 from Len

Amazing from start to finish! The bike is without a doubt the best I've ever ridden. No more aching knees just a smooth ride with a powerful boost for the hills or when I cant be bothered to pedal. I wish I'd got one years ago but no way will I ever go back to 'normal' bikes. The customer service is gold star and the bike priceless. I cannot recommend this company enough and anyone who is thinking about getting an Ebike don't think just do it because you won't regret it. Its made my life so much easier and I'm currently going through the legal process so I can ride it on the road for work purposes. If I could give more stars I would, absolutely love this bike.

26 May 2026

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