Did not understand the subscription service when I ordered my supply. The service department responded to my request and even provided me with a refund while still shipping the product. It just arrive... See more
Company replied
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Keizersgracht 62, 1015 CS, Amsterdam, Netherlands
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Response was quick and thorough, easily explained. Didn't expect to hear back so quickly.
I had a quick response to my email regarding subscriptions and was given concise instructions on how to cancel my subscription
I think your software required me to DESELECT subscription and in so doing it seemed like a trick. I was surprised to find that I was on a subscription that I did not choose. Too bad because I might have been an occasional customer. But 4 weeks later when I got another shipment without my knowledge it cost me $23 USD to send it back and delete my subscription.
Swift response was fantastic and options available to me was appreciated. Also the fact that the info I needed was included within the email.
Thanks for that
All the colleagues that have dealt with my return have been excellent
I was kept informed at all stages and up to date at all times with exceptionally prompt replies to my queries
I will definitely recommend your company
Sassy Saints’ customer service was good and they were very responsive to problems.
This problem I had even tho it took some other customer advisor to sort was resolved very quickly thank you ☺️
Appreciate the quickness in responses to my inquiries and upfront communication.
I have been using Sassy saints for three years now and would never order anywhere else
The website was relatively easy to navigate and I was able to see all the details. I didn’t end up with something that was hidden.
full instructions on how to get refund. They say its on its way. fingers crossed
Lizzie responded right away regarding my concerns regarding delivery .
Very quick to respond to queries and act on them also.
With a professional and friendly manner. Will not hesitate to re order in the future.
I had unknowingly signed up for a subscription but got in touch to cancel and managed to get it done.
Quick response with clear options
Engaging and friendly communication
Easy to navigate your website. Very easy ordering processes
I had a query with my subscription so sent a message quite late in the evening and within an hour I had received a reply that was very helpful and gave me options and explanations of how to go about dealing with things once I had made my choice. Love Sassy Saints stick-on gels. They have such a good choice of colours and seasonal nails and so easy to apply.
Lizzy was very helpful. My order is taking quite some time to get to me, hopeful it will arrive soon, but Lizzy responded very quickly and provided all the info I needed.
Waste of money ! Poor product - not all nail sizes fit. The end result looks plastic & the glue on nails ripple & peel off
Not recommended

Reply from Sassy Saints
Amazing customer service from the team!
Even though the nail stickers didn't work for me personally the team were responsive and eager to find a solution. This is a rarity. I would recommend them to others who it may work for. Honest, trustworthy and a company of their words when it comes to money back guarantee.
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