Sassy Saints Reviews 

9,508
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,483 reviews, reviewers had a great experience with this company. Consumers find the products very easy to apply and truly appreciate the gorgeous designs, vibrant colors, and overall high quality available across all the new seasonal collections. Many people share that the nail wraps look like professional salon manicures, feel comfortable during wear, and last well through daily household tasks and chores. However, some people mentioned that they inadvertently signed up for monthly recurring subscriptions because the initial ordering process and website layout were rather misleading. Reviewers also noted that managing or canceling these unexpected recurring orders through the online member portal can sometimes be quite frustrating and confusing.

What people talk about most

Product

Clients share positive opinions on product, praising the excellent quality, beautiful designs, and how long... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight stunning colors, lasting... See more

Order

Reviewers highlight ambiguous aspects of order processes, as some consumers experienced unexpected monthly... See more

Subscription

Customers consistently note negative experiences with subscriptions, expressing widespread frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Did not understand the subscription service when I ordered my supply. The service department responded to my request and even provided me with a refund while still shipping the product. It just arrive... See more

Company replied

Rated 4 out of 5 stars

Web site misleading signed up to subscription service which l didn't want but after contacting them this issued was resolved with no problems. Will keep on buying the nails as was happy with the produ... See more

Company replied

Rated 4 out of 5 stars

Great service. I like the product, althought the scissor to cut the nails was quite hard to operate. I would consider a nail clipper instead, which was what i ended up using. Haven't remove the nails... See more

Company replied

Rated 3 out of 5 stars

Firstly, I found the customer service excellent. After my first order was delivered to a different address, they very quickly sent out another order without any fuss. However, I was so excited to try... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(9,508)

4,542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

TRICKED

I think your software required me to DESELECT subscription and in so doing it seemed like a trick. I was surprised to find that I was on a subscription that I did not choose. Too bad because I might have been an occasional customer. But 4 weeks later when I got another shipment without my knowledge it cost me $23 USD to send it back and delete my subscription.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Query with subscriptions

I had a query with my subscription so sent a message quite late in the evening and within an hour I had received a reply that was very helpful and gave me options and explanations of how to go about dealing with things once I had made my choice. Love Sassy Saints stick-on gels. They have such a good choice of colours and seasonal nails and so easy to apply.

13 October 2026
Unprompted review
Rated 4 out of 5 stars

Lizzy was very helpful

Lizzy was very helpful. My order is taking quite some time to get to me, hopeful it will arrive soon, but Lizzy responded very quickly and provided all the info I needed.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money ! Poor product - not all nail sizes fit. The end result looks plastic & the glue on nails ripple & peel off
Not recommended

11 October 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

I have requested more information from you so that I can locate your order and resolve this for you, please do get back to me 🌸

Rated 5 out of 5 stars

Amazing customer service from the team

Amazing customer service from the team!
Even though the nail stickers didn't work for me personally the team were responsive and eager to find a solution. This is a rarity. I would recommend them to others who it may work for. Honest, trustworthy and a company of their words when it comes to money back guarantee.

6 October 2026
Unprompted review

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