RMG Reviews 

My concerns were listened to with patient care and consideration, an explanation for the problem was arrived at and an amicable solution found. This had also happened during an earlier discussion but a subsequent email, threatening to reinstate previous errors, was then sent. Following today's discussion the errors now seem resolved. I am satisfied with both this outcome and the excellent Customer Service provided by RMG's representative on this occasion. I would, however, obviously have preferred it if RMG had "connected the dots" to prevent the restoration of my justified concerns and anxieties before the demanding and inaccurate communication by email had been sent, given its potentially damaging effects on my personal reputation and (particularly) physical Health.

Mr Anand Raj Thiruthanathil was very helpful person it was very good talking to him thank you Sir 🙏

Absolutely avoid this company if you can.

RMG have been the factors of our property for a number of years. We have always had issues with them but recently these have become much worse. We are now experiencing extreme delays in communication, no property manager, high-rising bills with no explanation and when we do ask and get no reply, we get charged £30 for late payment.

Avoid at all possible, we are now seeking professional advice.

Despite repeated emails to the senior property manager for our property, we just get ignored. No reply to anything we send.

Typical from RMG, I have absolutely zero belief in anything they say or do.

Kate was most efficient in sending me what I needed.

Had very timely and understanding response from Kate Goodall regarding my query .

Very impressed!

I received quick and extremely helpful support from Kate G when trying to resolve an issue identified with my RMG Living account online. Kate was polite on the phone and sounded sympathetic which is something I find valuable in these situations. She agreed to look into my issue further and followed up with an email (at my request) shortly after our call explaining everything thoroughly. Kate then amended my account to fully resolve the issue.

***This review is 5 stars because of the support received by Kate and does not reflect my overall view of RMG (of which I have a few problems with) but I wanted Kate's work to be recognised and hope she's on the end of the phone if/when I need support from RMG in the future - thanks!

Worst company I’ve ever dealt with. Extortionate increases in monthly service charges on my apartment block:

▪️January 2026 👉 £158.89
▪️April 2026 👉 increase to £199.64
▪️October 2026 👉 another increase to £269.62

So over the next 10 years if the service charge stays at £269.62 I’ll have paid over £32,000 from one two bed apartment in a 10 year period. Considering 2 huge increases in only 10 months, no doubt RMG living will increase service charges further too, so likely the total will increase will be way above £32,000 over the next 10 years.

They shouldn’t be allowed to get away with this. Absolute disgrace. If I could give less than 1 Star then I would.

Courtney H helped me today with my query, was very knowledgeable and quick on answering my question, also very friendly. Thank you very much for your support!

It's quite remarkable that nearly 57 years ago, humanity managed to land a man on the Moon, yet in 2026, Residential Management Group (RMG) still can't manage to get a leaking roof repaired after almost 18 months.

Apparently, sending people into space is easier than getting a roofer onto a building.

After countless emails, phone calls, formal complaints and endless assurances that "we're looking into it" or "we're waiting for contractors to get back to us", I'm still waiting for something revolutionary to happen: someone actually fixing the roof.

Meanwhile, the water keeps coming in, the ceiling is falling apart, and my family has lost the use of an entire bedroom.

At this rate, NASA might establish a permanent base on Mars before RMG manages to organise a roof repair.

One small step for mankind, one apparently impossible task for RMG. 🚀

Excellent response time, dealt with my enquiries quickly and efficiently. Very happy with the assistance provided by Caroline Crompton

Very quick in replying back.thank you Kellie

Joseph Kerr - Top lad.
Couldn't have done enough. Super speedy response and resolution!

Horrendous

Kim and Kate G were fantastic. I had a query which needed urgent attention and they were amazing. I hope there are more people like Kim and Kate G as my previous experiences with RMG have not always been positive.

I had a problem and felt pretty stressed about it. Kate G was brilliant. Quickly understood the issues and equally quickly sorted them. She couldn't have been more pleasant and helpful. Thank you Kate!

Once again RMG are neglecting site maintenance of Stonemead in Carrbrook, Stalybridge.

There is an expectation for residents to continue to pay for services they are not receiving - please see my review earlier this year (3 June); I believe this was the only reason they responded then and it still took an unreasonable amount of time to address!

A contractor eventually did arrive after that review and many months of asking but we are once again being ignored and no site visit has occured recently. All communal areas are being neglected but we will no doubt be expected to pay in January 27.

Two new cases opened and emailed direct to the site and regional managers on the 25/9, as expected no response.

I have raised this with our MP as a result of the recent announcement from the Labour party on mistreatment and unfairness from management/ lease companies to payees charging for zero service.

RMG need to be investigated.

Had a leak in the building, RMG were incredibly helpful in organising a tradesman to fix the issue and kept us updated throughout.

We have lived on a development of which RMG are responsible for the upkeep for 8 years. Every year, our development (Mulberry Fields) is getting progressively worse. The upkeep is poor. The development looks like a right state. RMG barely respond to complaints, and when they do, they are dismissive and defensive. The fees are ridiculously high. They include 2 "meadow cuts" per year and the March one was not done - will we receive a refund? Remains to be seen. RMG are an utter disgrace - it's embarrassing.

I called RMG today with a serious issue and was put through to Summer who was amazing,she put me at ease from the start to the end of the phone call and sorted the problem in one phone call,once again Thank You Summer you were a star.