Our Taap Reviews 

Engineer Jala attended to fix a faulty pipe. His customer service skills are excellent and has a positive attitude. This is the type of people that companies need. Well pleased. 5 star service from Jala.

Best service quality water and on time.

Great service from the initial ordering online, arranging the installation appointment around my work schedule and then a friendly engineer called Paul W installing the machine. Would highly recommend. Great for my teens who want instant hot water for their noodles, or me for my cup of tea, also we drink a lot of water so to have cold filtered water is fabulous.

Paul W installed the machine and was happy with the service. Fast efficient & polite.

Ezekiel She was amazing best customer service ever in many years I have seen

Paul w he was very quick and he explained very well I understand everything and I am very happy

Paul was very knowledgeable and very friendly. Told us all what the machine can do and demonstrated very well.. quick Install and made sure the kitchen was clean after.

Paul W installed my Our taap filter machine. He is professional, polite and friendly. Thanks for the instalation Paul W.

Thank you so much to Jeff. Very helpful and polite 🙂
Knew all the information i needed. Great member of OurTaap. Well done.

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I had a great experience with OurTapp! The service was excellent, everything was smooth and easy, and the overall experience was really positive. Paul was friendly, professional, and helpful throughout. I would definitely recommend OurTapp to anyone looking for a reliable and enjoyable service. Keep up the great work!

Adam g - wobderful guy, helpful, experianced and kind. Highly reccomend!

We are really happy with our new tap installation! Max did a fantastic job from start to finish. He was friendly, professional, and very efficient. Everything was fitted perfectly, and he made sure everything was clean and tidy before leaving. Really pleased with the service and would highly recommend Max to anyone. Thank you, Max, for doing such a great job!

I absolutely love my water filtration system! I’ve had mine for over five years now, and I honestly couldn’t imagine ever going back to drinking tap water or bottled water.

After more than five years of constant daily use, the cup holder on my system was starting to show a little cosmetic wear and tear, which is completely understandable.

One of the fantastic benefits of having a subscription is the peace of mind that comes with it. If anything goes wrong with the system, replacement parts are provided free of charge. They’ve kindly arranged to send me a brand-new cup holder and nozzle at no additional cost!

The customer service is absolutely outstanding. A special thank you to John, who handled my enquiry. He was incredibly friendly, helpful and professional, making the whole experience effortless.

I genuinely couldn’t be happier with both the product and the service. After five years, I’m still just as impressed as I was on day one. Highly recommended!

Contacted Our Taap through their online chat service and spoke with JOHN today regarding a couple of issues, he gave a fantastic speedy service and everything was sorted in less than 10 minutes. Really impressed with the quick service. Thank you John.

We have been on a subscription service. The filter is sent out regularly and we have only had one issue.
This was dealt with, quickly via online chat. John was very helpful

Reply to query about flashing WiFi light was immediately answered by Remedios, with the instructions to resolve the issue.
Remedios, thank you for speedy reply and problem solving. Superstar.

We were served by Jhim, we missed his call but then he called us back, he did not give up!

I just love how whenever we have any issue (very rarely to be honest) the team at Our Tap always sorts it out with love & care! Jhim is a gem, a shining diamond. We love our water machine and the service is always second to none!
Thank you!

Ezekiel Helped with processing order was very straight forward and processed everything quickly and smoothly.

Liam did fantastic job was very gd at explaining everything and was done in a timely efficient manner

Jeff was really helpful. Answered all my questions and installation date was very quick.
Can’t wait for it to arrive