MEMORY PC Reviews 

I purchased a PC from you for almost €10,000, only around 5–6 months ago, and I had very high expectations considering the price. Unfortunately, my experience has been the complete opposite.

Since I received the PC, I have had problems with it. I repeatedly contacted your support and explained that I am not a technician and do not have the technical knowledge or experience to work on a high-end PC. I repeatedly requested to send the PC back to you so that your technicians could inspect it properly.

Instead, my requests to return the PC for inspection were repeatedly refused, and I was asked to perform numerous tests and troubleshooting steps myself at home. I followed your instructions and provided the requested results and evidence.

Most recently, I was instructed by your support team to remove the RTX 5090 myself for another test. Because I am not a professional and had never removed a graphics card before, a small part of the motherboard’s PCIe retaining mechanism was accidentally damaged while I was following your instructions.

Now I am being told that the warranty is completely void and that I would have to pay around €5,400 for another graphics card.

I find this extremely disappointing and unreasonable, especially considering that I repeatedly told you that I was not technically experienced and repeatedly asked you to take the PC back and inspect it yourselves.

I paid almost €10,000 for this PC only a few months ago. I expected a high level of quality, customer service, and warranty support for such an expensive product. Instead, this entire experience has been extremely frustrating and disappointing.

In my opinion, this is very unprofessional customer service. I would not recommend this company to anyone looking for a high-end PC, especially when it comes to warranty support and technical assistance.

I placed an order, but shortly afterward realized I might be away during the expected delivery window. I contacted customer support, and it took three email exchanges before they simply stated, "this is not in our hands," without offering any guidance on who to contact at DHL, despite their partnership with that carrier.

Initial response times were impressive, but subsequent replies lacked substance. Each message was a brief, one-line explanation of what they couldn't do, with no suggestions for alternative solutions or next steps I could pursue.

Ultimately, they indicated that since I might not be home when the package arrives, the situation is my responsibility. My concern isn't about being absent—it's about understanding my options if I'm unavailable upon delivery. Will the package be returned to you? Do you hold onto it? Are there extra shipping fees if this happens?

The customer service representative that was in contact me wasn't trying to help me resolve an issue, they were only letting me know that the issue I had is my problem and cannot assist me even though they still are holding the product as it hasn't been taken by DHL yet. They could have offered a pause option, a cancellation option to order the product later, or anything.

While drafting this review, I felt compelled to downgrade my rating from 2 stars to 1 star for lack of customer understanding but retained 2 stars for very efficient response time.

I'm very happy with the company and its customer service. After having a problem with my graphics card, I was able to easily get in touch with MemoryPC's customer service team. They always answered my questions, and I'm very satisfied with the service and how my issue was resolved.
I highly recommend them.

Very happy. Paid som extra money for quick assembly and was done as advertised. PC safely packed. Everything work as should.
Thanks!

I'm so satisfied with PC because Memory PC team made it professionaly. PC works as a dream and i finally have great experience with gaming. Thank you very much one more time 🥰.

My computer works perflectly. I'm very satisfied with the service, and particulary with the customisation process, which allowed me to create the computer I want for just the right price. Thèse days, it can really bé difficult to find afordable, good PCs. Thank you!

Memory PC has a broad range of PCs and PC equippment. They have an excellent support and extremely fast responses to e-mails and requests. I've had a very positive experience with this seller and can recommend them without hesitation.

A gaming PC equipped with an RX 6950 XT was purchased, but from the very first use the system showed clear instability: random shutdowns, no video signal, and graphical artifacts during reboot.

To rule out any other cause, extensive testing was carried out on two different hardware configurations, both fully updated (BIOS, chipset drivers, GPU drivers) and with a clean Windows 11 installation.

The outcome was always the same:

- instability with the RX 6950 XT
- full stability when replacing it with a different GPU (RTX 3070Ti)

This strongly indicates a defect related to the graphics card.

What is most disappointing is the handling of the case. At an early stage, a pre-exchange replacement of the GPU was offered and accepted. However, instead of proceeding with that solution, additional tests, checks, photos, and restoration of the original configuration were repeatedly requested.

Further diagnostics were also requested, including software tests that had already been carried out from the very beginning, without leading to any resolution.

After several weeks of communication, the process ended with standard instructions to send the product back, without consistency with the initially proposed solution.

Overall, this resulted in a significant loss of time and an unsatisfactory support experience.

Based on this experience, this seller cannot be recommended.

Update:
The experience is based on a real purchase made via Amazon (order and communication available upon request).
All requested checks were carried out over several weeks, and the issue was consistently reproduced across different configurations.

At an early stage, a pre-exchange replacement was offered and accepted, but was not followed through.

The website also promotes the possibility of advance replacement of defective components. In this specific case, this solution was initially offered and accepted, but was not applied and was instead replaced by further verification requests.

The support team has already been contacted multiple times over several weeks, and all requested information was provided. However, this did not lead to a concrete resolution.

For this reason, simply being asked to contact support again does not represent a meaningful solution in this context.

No delays,no issues during expedition,no issues during power on of each component (until now). Thx memorypc team!

Trustworthy, well packaged and assembled.

Been using the pc i order for 2 weeks now and so far it works perfectly.
The shipment was a bit delayed but thats on dhl.
I had to install additional fans on the case because the one i bought only had one so i just wish we had the option to add more just like we can choose the components of the pc but other than that im happy with my purchase.

The delivery was fast, I received it in great condition, very well protected. After trying the pc, it works perfectly, no issues with anything, I recommend making Memorypc your first choice.

I bought a gift for my son for Christmas 2025 and would like to leave a short review. The computer arrived on time, was well packaged, and works perfectly. But I would like to especially highlight the excellent customer service of the company!

I haven’t been living in Germany for very long, so I have something to compare it with. Today, Memory PC has one of the best services in Germany. It is very convenient to choose and customize your computer on the website. There are various payment options available. And most importantly, in every email the company PROVIDES ALL THE NECESSARY INFORMATION: social media links, contact details, addresses - everything can be checked, social networks can be viewed, everything is open, accessible, and well structured.

I was absolutely delighted with the customer focus and the level of service. This is the first time I’ve seen such excellent service in Germany. Thank you, guys, for organizing everything so professionally! I definitely recommend them!

I am very disappointed by Memory PC’s behavior — they refused the warranty even though a defect in the AIO was reported two months before their first reply.
I was then asked to carry out the diagnostics myself, risking damage to other components, and in the end, after returning the PC, they decided to cancel the warranty by claiming that I supposedly sent a computer without any packaging.
Who would seriously do that?

Ich bin sehr enttäuscht über das Verhalten von Memory PC – die Garantie wurde abgelehnt, obwohl ein Defekt der Wasserkühlung (AIO) bereits zwei Monate vor der ersten Antwort gemeldet wurde.
Danach wurde ich aufgefordert, die Diagnose selbst durchzuführen, mit dem Risiko, andere Komponenten zu beschädigen, und schließlich wurde nach dem Rückversand entschieden, die Garantie zu annullieren, mit der Begründung, ich hätte angeblich einen Computer ohne Verpackung verschickt.
Wer würde so etwas ernsthaft tun?

LOL your response is not the truth ! After multiple mails, you send me some photos with a box DHL REPACKED that shows that dhl have altered my original packing ! And since you choose DHL it's under your responsability, not mine, this is the law ...

Ordered a PC last november which started off working fine. A few months in, I was getting consistent crashes in games. I had to send the PC back to Germany for repair, which took quite a long time (6 weeks to get it shipped back and forth) and only a few months later, I was getting similar crashes.

Edit : I was instructed to perform quite complex resets (BIOS-CMOS reset & power supply / mainboard reset) + complete OCCT test). Trying to find a different solution but customer service has been very responsive and helpul. it seems these are software related which I'll investigate on my end.

Overall, it's a great machine and I'm very happy with my purchase experience overall.

I ordered a complete PC from Memory PC on 19/08/2025 and received it on 05/09/2025.
Upon delivery, I discovered that the graphics card (RTX 5090) was defective/damaged, making the computer unusable for its intended gaming purpose. I confirmed this by replacing the card with my old RTX 4080, and everything worked perfectly.

I immediately contacted customer service on 09/09/2025, after trying every possible fix. They asked me to send pictures and later confirmed that the graphics card was indeed damaged. They promised a replacement and simply told me to “be patient.”

Since then, no concrete solution has been provided — no replacement, no refund, and no clear update on my case.
We are now 15/10/2025, and their last message was on 16/09/2025, nearly a month ago.

This is completely unacceptable for a brand-new, high-value product.
A serious retailer should:

Offer a prompt replacement or refund,

Provide transparent follow-up communication,

And never leave a customer without a working product for weeks.

I strongly do not recommend this seller until their after-sales service improves.
I’m still waiting for a replacement of my defective graphics card.

Is so good I love perfect

From start to finish, my experience with this PC purchase was absolutely stellar. The ordering process was smooth, and the delivery was lightning-fast—much quicker than I expected. The build itself? Flawless.

I really appreciate the attention to detail in the assembly. No loose parts, perfect cable management, and everything arrived ready to power on and go. It's clear the team takes pride in their work.

In short: smooth purchase, fast shipping, excellent build quality—couldn’t be happier.

I ordered a computer a long time ago, I have been using it for 3 months, but there are some buts, the support service was very dry when I first asked a week after ordering when it would be sent approximately, the computer itself is very cool and quite powerful, but it shocks, literally when I want to connect a usb or other wire I can get hit hard and no it's not like static electricity but as if the computer itself is poorly assembled

Ordered PC for 7500EUR, they claimed on emails that they will deliver PC in 2 weeks.

They dont asnwer calls, dont aswer emails. its been 6 weeks from the order. This is fraud.

EDIT:After more than 10 emails, calls, etc.. more than 1 month later - I needed to hire a lawyer to write a warning letter to them, to finally refund. VERY UNPROFESSIONAL!