Lebara Mobile (UK) Reviews 

84,445
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 23,805 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team is exceptionally professional, kind, and patient, making the onboarding process and technical troubleshooting completely smooth and stress-free. Many consumers deeply appreciate the prompt assistance provided by helpful agents who clearly explain account options and deliver effective solutions right away. Some reviewers were not happy with occasional technical glitches, mentioning long waiting times and difficulties reaching someone when urgent help was actually needed. A few other people also felt that unexpected service interruptions and delayed follow-up responses caused significant frustration during more complicated account disputes.

What people talk about most

Staff

People report positive experiences with staff, frequently expressing appreciation for the helpful, patient,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are professional,... See more

Service

Clients share positive opinions on service, frequently praising helpful staff who resolve issues efficiently,... See more

Response time

Customers consistently note positive experiences with response time, highlighting how support agents handle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Aman S. He helped me cancel my plan, turn off auto-renewal and submit my refund request quickly and efficiently. I’m currently in China and could not access my account webpage, but... See more

Company replied

Rated 5 out of 5 stars

I have been having a problem for some time, when I moved my family onto Lebara service I got plans for myself, my wife, daughter & son. I recently wanted to increase our monthly GB allowance and was... See more

Company replied

Rated 5 out of 5 stars

Hi this Anji, I have called several times regarding a small issue but all the times i haven’t received immediate response except this time. Now i have been handled by Mr. Aeshwary. I can say he is the... See more

Company replied

Rated 5 out of 5 stars

It was very nice to use Lebara sim in the Northern Ireland. I'm very happy with the service I received from Lebara Mobile. And also I express my gratitude to Miss Nohomi Madri for reaching me and givi... See more

Company replied


Company details

  1. Mobile Network Operator
  2. also in
  3. Telecommunications Service Provider

Written by the company

Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(84,445)

22,586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chat with Aman S

Aman S gave a particularly detailed and serious answer to my questions, provided solutions, and continuously tried to help me solve the problem. His attitude was extremely good, so this experience was particularly great.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

I had great help from Saurav Bharsake…

I had great help from Saurav Bharsake today. I had received an email stating that Lebara was cancelling my husband’s sim. He is in a care home and no longer understands anything. The email related to an old sim which had been replaced by another sim which is still current. Between us we realised what is happening and he confirmed my husbands present sim is working

14 October 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the customer service. The staff were friendly, helpful, and professional. I would especially like to thank Shreya Varma for explaining everything clearly and patiently, making sure I understood all the details. I truly appreciate her support and excellent customer service. Thank you for making the whole process smooth and pleasant!

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Shrimraj was really great and…

Shrimraj was really great and understood my problem that had been existing for the last few days. He resolved the problem straight away unlike some of the previous people I had spoken to.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant serbice

The lady was very helpful today to enable me to use my phone when I was in some difficulty
She was helpful, friendly and efficient.
Thanks you P Simran

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy a Lebara eSim

Paid for eSIM as on holiday but can’t get mobile internet. Spoke to three different service advisors who couldn’t get it working which is fine but then told it was referred to their technical team - followed them up three times and just getting standard brush off email saying they are looking at it which obviously they aren’t. Really disappointed as been customer for a long time and getting rubbish service the time you need help. Holiday will be over before this is resolved

11 October 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello William,

Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.

John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com

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