Despite the Hormuz Straight situation causing price hikes, it was affordable. The only concern I had was the 21/2 connection time stressful when a prior flight gets delayed. 3-5 hrs connection time is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The portal and booking was great. I didn't like marketing emails which brought confusion if I did or not finished my booking. I had to ask support to confirm my reservations and payment!
Company replied
booking the flight very good,you can trust,after confrim our name with the tickets in the airline systerm ready for check in
Company replied
It was good and I liked the updates. However for some reason you wanted an extra charge for a cabin bag and you said the departure flight was delayed when it wasn't. (Better this way round though!)
Company replied
Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
| Deals |
| Kiwi.com Stories |
| Guarantee |
| Help & Support |
Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
4.0
Great
205K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a great app
It's a great app. I can find some good deals you can't find anywhere else. Mahalo!
11 October 2026
Reply from Kiwi.com
Hello Ethan,
Good to know our app helps you discover deals not found elsewhere. We value your feedback. Mahalo!
Great service
14 October 2026
Reply from Kiwi.com
Agris, your comment about great service is much appreciated.
Super helpful
14 October 2026
Reply from Kiwi.com
Thank you, Omer, for sharing that our service was 'super helpful'.
I baught a ticket from you and i was…
I baught a ticket from you and i was forced to buy new tickets to continue my trip.you must refund me the money i payed to you.
8 October 2026
Reply from Kiwi.com
Dear Alaa,
Thank you for taking the time to share your experience with Kiwi.com.
We take all customer feedback seriously, and your case has been passed to our dedicated team, who will be conducting a thorough review. You will be contacted directly once this process has been completed.
We appreciate your patience and understanding.
Kind regards,
Customer Advocacy Team
The awareness of my trip and Kiwis…
The awareness of my trip and Kiwis helpful suggestions and real-time tracking was so helpful and felt as if the were with me the entire time. Like having my proactive travel agent in reach and aware! Gracias
12 October 2026
Reply from Kiwi.com
George40, it's wonderful to know our trip awareness, helpful suggestions, and real-time tracking provided such support. We're happy to be that proactive travel companion, always there for your journey. Gracias for your kind words!
i love using kiwi app for my travel…
i love using kiwi app for my travel booking because they understanding my own things.
14 October 2026
Reply from Kiwi.com
Great to learn the Kiwi.com app is your preferred choice for travel booking, Basim. We aim for it to be intuitive and meet your individual needs.
Reply from Kiwi.com
Clare, it's great to see your booking was without hassle.
Fast and clear
9 October 2026
Reply from Kiwi.com
Pleased to hear your experience was fast and clear, Ernesto. We're glad it was straightforward for you.
Sorry I meant to press the green button…
Sorry I meant to press the green button the person who dealt with my problem was excellent
9 October 2026
Reply from Kiwi.com
Dear Patricia,
Thank you for taking the time to leave your review and for clarifying the nature of your experience with Kiwi.com.
We are pleased to hear that the assistance you received was to your satisfaction, and your kind words have been noted and shared with our team.
We look forward to welcoming you on your upcoming travels.
Best regards,
Customer Advocacy Team
It’s good to use kiwi.comits trust and…
It’s good to use kiwi.comits trust and honesty but when you make or buy a ticket form Pegasus you must give them my emil not this code8*******2at
skyisthecap.org email address.
Th highest is
Just this
13 October 2026
Reply from Kiwi.com
Dear Khalid,
Thank you for being a loyal Kiwi.com customer and for taking the time to share your feedback with us.
We have noted your comments and our dedicated team will be conducting a thorough review of your case. You will be contacted directly once this process has been completed.
We appreciate your continued trust and understanding.
Sincerely,
Customer Advocacy Team
First time user
I have never used kiwi before. I was a bit confused at first but finally figured out the boarding pass procedure
14 October 2026
Reply from Kiwi.com
Dear Nuala,
Thank you for choosing Kiwi.com for the first time and for taking the time to share your experience with us.
We appreciate your feedback and want to assure you that it has been passed on to our dedicated team, who will be conducting a review of your case. You will be contacted directly once this has been completed.
We value your understanding and patience.
Best regards,
Customer Advocacy Team
My experience was great
My experience was great. From the booking to boarding pass, it went smoothly.
14 October 2026
Reply from Kiwi.com
Good to see your experience was great, Adewunmi. It's what we aim for, from booking right through to the boarding pass.
fast and cheaper than the carrier
13 October 2026
Reply from Kiwi.com
Hello Barbara,
Pleased to know your booking was fast and offered a better price.
Reply from Kiwi.com
Dear Predrag,
Thank you for being a valued Kiwi.com customer and for taking the time to leave your feedback.
We have noted your comments and our dedicated team will be conducting a thorough review of your case. You will be contacted directly once this process has been completed.
We appreciate your understanding.
Yours sincerely,
Customer Advocacy Team
Good platform for finding flights at…
Good platform for finding flights at good prices. Used Kiwi.com on several occasions now and cannot say a bad word about it. Thank you.
2 August 2026
Reply from Kiwi.com
Hello Alex,
It's rewarding to learn that Kiwi.com has been your platform of choice for finding good flight prices on several occasions. We appreciate your continued trust and positive feedback.
Very bad experience because of my minor…
Very bad experience because of my minor mistake I am suffering, I will still react appreciate kiwi if asap someone contact me on my following mail qamarali33333@gmail
11 October 2026
Reply from Kiwi.com
Dear Qamar,
Thank you for reaching out and for sharing your experience with Kiwi.com.
Your feedback has been noted and our dedicated team will be looking into your case. You will be contacted directly once this review has been completed.
We appreciate your understanding and patience.
Yours sincerely,
Customer Advocacy Team
Booking is so easy
Booking is so easy. I had a problem with booking a larger carry on bag and the response was so fast. Nathan was knowledgeable and helpful in every way.
Thanks
9 October 2026
Reply from Kiwi.com
Dear Mr Simpson,
Thank you for taking the time to leave such a positive review about your experience with Kiwi.com.
It is wonderful to hear that you had a great experience, and your feedback has been shared with our team for their awareness.
We look forward to welcoming you on your upcoming travels.
Kind regards,
Customer Advocacy Team
The website is well organized and easy…
The website is well organized and easy to use. Prices found are usually better than everywhere else. Services offered make you feel supported on the trip.
11 October 2026
Reply from Kiwi.com
Thanks for sharing your positive feedback, Marina. It's valuable to know you find our website well-organized and simple to use, and that our prices and support services meet your expectations.
Booked a flight from lanzerote on…
Booked a flight from lanzerote on October 21 to Dublin you had no problem taking my money from my account
Then I was informed that I would have to download Ryanair app to make a booking
I have Ryanair app on my phone and proceeded to book in you asked me for email address and to my horror a password. Went to forgot password and entered 8 digits and was told incorrect password, tried in capital letters no joy, now what do I do ??????
I am a pensioner have no idea about iPhone, computers, email, passwords etc etc
Please make booking easier
14 October 2026
Reply from Kiwi.com
Dear James,
Thank you for taking the time to share your experience with Kiwi.com.
We greatly value your feedback and want to assure you that it has been passed on to our dedicated team, who will be conducting a thorough review of your case. You will be contacted directly once this review has been completed.
We appreciate your patience and understanding.
Sincerely,
Customer Advocacy Team
The process was easy to follow and…
The process was easy to follow and quick. A lot less add ons would be appreciated. I had problem at the airline ticket counter as they had a problem verifying my booking. That caused a 20 minute delay in issuing my boarding pass.
12 October 2026
Reply from Kiwi.com
Dear Tom,
Thank you for returning to Kiwi.com and for taking the time to share your feedback with us.
Your comments are valued and have been noted by our dedicated team, who will be conducting a thorough review of your case. You will be contacted directly once this process has been completed.
We appreciate your understanding.
Best regards,
Customer Advocacy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.