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Kitset Assembly Services Reviews 

8
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TrustScore 4 out of 5

4.2

Flat Pack Assembly
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Company details

  1. Flat Pack Assembly
  2. also in
  3. Business to Business Service
  4. Shed Builder

Written by the company

Kitset Assembly Services has a network of police checked and fully insured Assembly Technicians✅, who come to a customers home or business premises to assemble items that come in flatpack form. 🏡🏢📦 #TeamKitset assemble a huge variety of products, such as;🛠️sheds, saunas, cabins, glasshouses, carports, trailers, pergolas, gazebos, BBQs, pizza ovens🍕, fitness equipment, trampolines, basketball systems, playhouses, playground equipment 🛝, storage systems, and the obvious flatpack variety ... ALL manner of furniture! 🪑 Our Kitset Franchisee Network love doing what they do well 💚, so our customers can focus on what they want to do - make time for life! 😌 If we can help customers avoid some 'flatpack frustration' 😤 along the way, all the better, "We're out there, saving marriages ... one ASSEMBLY at a time!" We make booking an assembly job easy - 1️⃣. Online 💻 24/7 through our Online Booking Portal (our website never sleeps!) 2️⃣. Email 📧 our Customer Experience Team with links to your product, or the model name / number. 3️⃣. If you still love speaking to humans, like we do, call ☎️ our Customer Experience Team, during office hours, with your product details and they can talk you through any queries and an assembly estimate. If joining #TeamKitset, putting things together for very happy customers, and having the satisfaction of putting the desk together rather than sitting behind it sounds like a way you would like to build your future ... our Franchise Team would be happy to hear from you - www.teamkitset.com to start a conversation 😊

Contact info

4.2

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
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1-star

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4.2

All reviews

(8)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Wayne erected our Pergola from Bunnings. What he achieved on his own is truly amazing. He did a fantastic job. Highly recommend Wayne to anyone.

Wayne came and erected our Pergola from Bunnings. He did an amazing job. I highly recommend his service in the Otago region. What he achieves on his

10 October 2026
Unprompted review
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Reply from Kitset Assembly Services

Thank you, Kim, for your lovely recommendation of Wayne - he has looked after the Otago region very humbly for Kitset over the past 9 years, showing our growing team how to be a 'good human first' before even thinking about business. We feel privileged to have him as one of the firsts in #TeamKitset, and we'll make certain he sees your review - much appreciated 💚

Rated 5 out of 5 stars

Highly recommend

Simon was punctual and organised and thorough. Absolutely recommend Kitset for those jobs where enthusiasm is not enough but experience counts. Thank you Simon. Fantastic result.

2 March 2026
Unprompted review
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Reply from Kitset Assembly Services

Thank you Kathy! We'll pass on your lovely review to the team - we have a couple of wonderful 'Simons' across Australia.
And love your line "for those jobs where enthusiasm is not enough but experience counts" ... we're sharing that one! 💚

Rated 5 out of 5 stars

Professional

Professional, friendly and efficient - Glen managed to assemble a challenging glass display cabinet without any instructions being provided in the box

18 November 2025
Unprompted review
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Reply from Kitset Assembly Services

Thank you so much, David! We'll pass on your lovely review to Glenn - albeit a little belated, although Glenn's smile is still just as infectious 😊

Rated 5 out of 5 stars

great communication

great communication, Stephen @ kas ,Waikato hard working ,keeps in touch . Honest and hard working .

26 September 2025
Unprompted review
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Reply from Kitset Assembly Services

Love hearing this, Karen, thank you so much for sharing 💚

Rated 5 out of 5 stars

Absolute 5 Stars

Assembly of my 3x3 pergola was done flawlessly, top quality and cleanliness. They had to interrupt and come a second time because there was a missing part in what the vendor shipped and they didn't even complain. I was charged as quoted. I'm fully satisfied.

22 August 2025
Unprompted review
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Reply from Kitset Assembly Services

Thank you for sharing your experience, Lino, so very much appreciated! 💚

Rated 5 out of 5 stars

We couldn’t"Exceptional Service and Craftsmanship from Kitset!"be happier with the…

We couldn’t be happier with the incredible job Shane did installing our sauna! From start to finish, he was professional, efficient, and clearly passionate about his craft. Every detail was handled with care, and his expertise really showed throughout the entire process. The end result is absolutely stunning – the sauna looks amazing and works perfectly. Shane was also a pleasure to work with: friendly, knowledgeable, and always willing to go the extra mile to make sure everything was just right. If you're considering a sauna install or anything at all, we can’t recommend Shane at Kitset highly enough. Top-notch service and exceptional quality!

18 August 2025
Unprompted review
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Reply from Kitset Assembly Services

Thank you, Gainspace Group - you've made us blush with this one! We really appreciate your recommendations, both of Shane and Kitset. We do love what we do, you're right, but hearing that our customers feel this way about it literally makes our hearts sing! 💚

Rated 1 out of 5 stars

Time for an honest review

Time for an honest review. Absolutely terrible service. Quotes are high and you would expect some degree of care in organising and conducting installations. These guys are loose, they use anyone they can to install which results in terrible results.

1 May 2025
Unprompted review
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Reply from Kitset Assembly Services

Hi Jenny,
We take all feedback seriously, but in this case, we believe there may be a misunderstanding - or perhaps a case of mistaken identity.

We’ve checked our records thoroughly and have no record of any estimate requests, bookings, or service history under your name. All Kitset Assembly Services jobs are logged through our secure system, which tracks every customer interaction. We also note that this is the only review you've posted on Trustpilot, which raises further concern.

To clarify, our Assembly Technicians are all vetted owner-operators running their own franchise businesses - we don’t just “use anyone” for installations. Each Technician has a strong incentive to deliver excellent service, and our pricing is fully transparent, with estimates provided online and agreed upon prior to any booking.

We respectfully believe your review does not reflect an actual experience with our company, and we have submitted a report to Trustpilot for further investigation.

If you do believe this feedback is legitimate, please reach out to us directly with more details so we can look into it properly.

Kind regards
The Kitset Assembly Services Team

Rated 5 out of 5 stars

Seriously impressive

Seriously impressive. Great job completed, very personable staff, Fair pricing. Highly recommend.
They were so fast!

29 January 2025
Unprompted review
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Reply from Kitset Assembly Services

Much appreciated! #TeamKitset love what they do and being able to help our Customers achieve their dreams, big or little, along the way ... that helps make every day a winner!

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