Kika Usa Reviews 

561
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 285 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptional quality of the pet food and grooming items, noting that their dogs and cats have shown wonderful health improvements alongside shiny coats. Consumers also enjoy the fast shipping services and find the staff very responsive and helpful during their online purchases and checkout processes. However, some customers also noted frustrating issues with delayed shipments, missing products, or broken bottles in their deliveries. A few people mentioned that customer service replies were significantly delayed when they needed urgent assistance or tried to resolve unexpected problems.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality items... See more

Quality

Reviewers highlight positive aspects of quality, noting that products such as the specialized food, grooming... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive on time, boxes are... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, as many reviewers report that items... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are very responsive, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful pet products. Wonderful breeder program. The owner of the company is incredibly generous with her customers and donates to charities and dog clubs as well. I use the White Dog dog food as we... See more

Company replied

Rated 5 out of 5 stars

YOUR COMPANY KIKA USA HAS BEEN AN EXCELLENT SUPPLIER FOR ME. WE HAVE BOUGHT SEVERAL TIMES WITH NO PROBLEM, WITH VERY INTERESTING PROMOTIONS AND GOOD DISCOUNT PRICES. THIS LAST TIME WE HAD AN INCONVENI... See more

Company replied

Rated 5 out of 5 stars

The most expensive item in my order was not delivered to me, despite the fact that the delivery driver scanned it as delivered. I did receive a smaller item. When I contacted the company customer serv... See more

Company replied

Rated 5 out of 5 stars

A huge THANK YOU for spoiling Coshita & Romeo with the sweetest gifts! From the stylish water bottle to the fresh water fountain and fun toys, every item was thoughtfully chosen and instantly lo... See more

Company replied



Company details

  1. Pet Supply Store

About Kika Usa

Written by the company

KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

561 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(561)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Nice!

Very nice people to work with. And the brands they have for pets are awesome.

24 September 2026
Kika Usa logo

Reply from Kika Usa

Thank you so much for your kind words! 💚 We're delighted to hear that you've had a great experience with our team and that you love our pet brands. Your trust and support mean so much to us! 🐾

Rated 5 out of 5 stars
Kika Usa logo

Reply from Kika Usa

Thank you so much for your lovely feedback! 💚 We're delighted to hear that you're happy with both the quality of our food and our customer service. Your trust and support mean a lot to us! 🐾

Rated 5 out of 5 stars

No more tear stains for my Frenchie!!

When we got our first puppy a blonde French bulldog from the breeder...few things that needed a fix were his tear stains on his cute cream face and terrible gas from the food he was on. Initially I took it for the breed standard but slowly I researched and started trying out remedies. First thing I did was switch him to a healthier fresh food rather than kibble to Farmer's dog. His gas issues have completely gone with no more stinky farts like I was amazed to the night and day difference in his GI issues. But the tear stains had no change at all on Farmer's dog. As he was growing they were taking up more of his cute face in spite of regular wiping down his wrinkles. Then I came across Superior care white dog food and slowly transitioned him to dry kibble as he was older now around 7 months of age. It did take time for his stains to completely disappear and I could see his full cute cream face finally. What kept me patient during the entire around 6 months was that his GI health was great just as it was on Farmer's dog and did not give me any hassle switching him to kibble, also there was added benefit of better oral hygiene on dry food and no more tedious face wiping. Now he is almost 2 yrs old and in his best shape all over. Below pictures will show the big difference !!

1 December 2025
Unprompted review
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Reply from Kika Usa

Thank you so much for sharing your wonderful experience with us! 💚🐾 We're delighted to hear that your Frenchie is thriving and that you've noticed such a positive improvement in his tear stains while keeping his digestion comfortable.
We truly appreciate your patience throughout the transition and your trust in Nature's Protection Superior Care. It's heartwarming to know that your furry friend is doing so well. Sending lots of love to your handsome boy! 🐶💕

Rated 5 out of 5 stars

As usual my order came on time & had…

As usual my order came on time & had everything in the box that I had ordered. The box wasn't damaged & arrived on time.

2 October 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your wonderful feedback! 💚 We're happy to hear that your order arrived on time, well-packaged, and with everything you ordered. We truly appreciate your continued trust and support! 🐾

Rated 5 out of 5 stars

I used it once on my puppy's back

I used it once on my puppy's back, He didn't like it closed to his face or ears. It is not too loud and hopefully he'll get used to it when he gets older. I like trimming machine, very effective.

21 September 2026
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Reply from Kika Usa

Thank you for sharing your experience! 💚 We're glad to hear that you find the trimmer effective and not too loud. We hope your puppy gradually becomes more comfortable with grooming as he gets used to it. Wishing you both many happy grooming sessions! 🐾

Rated 1 out of 5 stars

My dog won't even touch this food

My dog won't even touch this food, i spent $57.00 for food asked them if i could return it brcause she won't eat it and they said no to return and no refund. Never ever had this problem with any other company.

9 October 2026
Unprompted review
Kika Usa logo

Reply from Kika Usa

We're sorry to hear that your dog didn't enjoy the food and that your experience was disappointing. We understand how frustrating this must have been. We're glad we were able to resolve the situation by issuing a refund. Thank you for sharing your feedback, and we apologize for the inconvenience. 💚

Rated 1 out of 5 stars

Items never arrived courier unreliable…

Items never arrived courier unreliable called kika customer service promised to call back no call back needed the items for upcoming show
Still don't have them and leaving for show on Monday
Very disappointed it's a product I use weekly and try to keep on hand

30 September 2026
Kika Usa logo

Reply from Kika Usa

We're very sorry for the delivery delay and the inconvenience it caused, especially with your upcoming show. We understand how important it was for you to receive your products on time. We're glad to confirm that your order has now been delivered and that our team has followed up with you via email. We truly appreciate your patience and continued trust in our products. 💚

Rated 5 out of 5 stars

Products are great as always

Products are great as always, and customer service was very responsive and helpful when I was having issues with a promotional code.
Thank you!!

30 September 2026
Kika Usa logo

Reply from Kika Usa

Thank you so much for your lovely feedback! 💚 We're happy to hear that you're enjoying our products and that our customer service team was able to help resolve the promotional code issue. We truly appreciate your trust and support! 🐾

Rated 5 out of 5 stars

Wonderful pet products

Wonderful pet products. Wonderful breeder program. The owner of the company is incredibly generous with her customers and donates to charities and dog clubs as well. I use the White Dog dog food as well as the hair care products. The hair masques are fantastic for drop coated breeds.

30 September 2026
Kika Usa logo

Reply from Kika Usa

Thank you so much for your kind words and wonderful feedback! 💚 We're delighted to hear that you're enjoying our White Dogs food, grooming products, and breeder program. It means so much to us to have your trust and support. Thank you for being part of our KIKA USA family! 🐾

Rated 3 out of 5 stars

I don't like the time for the delivery

I don't like the time for the delivery, and the damage to the package.

25 September 2026
Kika Usa logo

Reply from Kika Usa

We’re sorry to hear about your experience. We apologize for the inconvenient delivery time and the condition of the package upon arrival. Thank you for your feedback – we’ll make sure it is shared with the responsible team.

Rated 5 out of 5 stars

Delivery problem

There was a problem with the delivery of one of my items, and Kika sent me a replacement quickly.

3 September 2026
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Reply from Kika Usa

Thank you for your feedback! We are happy to help!

Rated 5 out of 5 stars

I am really happy with the food for my…

I am really happy with the food for my pups. I have one that will eat anything and the other that is picky. It is so helpful to have food that they will both eat without a long drawn out procedure!

31 August 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your feedback!

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