Humanitix Reviews 

While Humanitix is a kick-ass program for ticket sales and we at Vashon Rep are delighted to have found it, it is the people at Humanitix that have made our experience totally delightful. As first time users of anything like Humanitix' ticketing operation, we were pretty scared of managing the process. But everyone, without exception, has anticipated our needs and amplified the solutions.

The registration forms don't accept special characters in the Name fields, which is kind of racist, & don't even accept hyphens (which are very common)

Great dealing with Humanitix. They demonstarte they are a company who cares. They always get back to you quickly and are very helpful if you have a problem. It's also good to know they are based in Australia and you can contact them via phone or email. Highly recommend this easy-to-use and efficient ticketing system.

Rob was genuinely helpful, knowledgeable and friendly! We appreciated his assistance with this challenging setup. Thank you

So easy to use and if any questions the team is super helpful to resolve issues quickly. LOVE IT!

A wonderful service for fantastic causes. Working for a charity myself it's great to see such innovative platforms. Also, the helpdesk is next to none, they send a personal video tutorial to fix your issue - amazing! Would definitely recommend.

I just completed a support session with Sally at Humanitix. Just like my previous experiences with other Humanitix coworkers, Sally was knowledgeable, professional, and helpful. She helped me get on the right track with our sales tax exemption issue, and was a joy to work with.
- Mark

Such amazing levels of service that I did not expect. 100% rating this their team.

Really useful - and human - help! Thanks Rob!

This is my first time running an event & so far Humanitix has been a dream to work with. Everyone has been so nice and patient with me!!I look forward to working with them for years to come!!

We switched our senior center's monthly fundraisers to Humanitix this year, and we couldn't be happier. The platform makes setup, reporting and order changes simple, allows us to accept donations easily, and cut our ticketing fees in half. Having access to real people over the phone for customer support is the icing on the cake. A perfect solution for non-profits!

I've been using Humanitix since 2020 and have consistently received exceptional service. The platform is user-friendly, intuitive and makes event management straightforward, even for complex events. Recently, I required support for a particularly complicated event setup, and Ruth and the team were outstanding. Their response times were incredibly fast, their guidance was clear and professional, and they went above and beyond to help resolve urgent issues. A special thank you to Lloyd, Daisy and Karina for their assistance as well. Humanitix combines excellent technology with exceptional customer support and a genuine commitment to social impact through its charitable giving model. I highly recommend Humanitix to any organisation looking for a reliable, professional and purpose-driven ticketing platform.

All I can say is, "Wow!".

Not only did they resolve my issue, but a real person became available within minutes.

Thank you Sally. :)

An exceptional platform overall, which made our event planning, customer communications, and logistics FAR better than our prior experience (over many years) with Eventbrite. This review could be a short novel if I were to list everything "great" about Humanitix, so I'll just highlight a couple standouts - especially user-friendliness, Peach, Avery & Sally. Peach is their AI bot who is the only one I've ever experienced, honestly, that actually WORKS accurately and efficiently. Peach was able to support 80% of my needs. The other 20% was handled incredibly well, with genuine connection and well-honed technical skills, by Avery & Sally. And I have to say, everyone I connected with there (whether via the chat support or otherwise) was knowledgable, proactive, and professional. Humanitix is THE ticketing platform that I'll always use going forward as an event producer.
- Amanda with GSIC

We have always had wonderful customer service from the team with any queries we've initiated.

Recently we received word from the team regarding attempted phishing attempts and immediately below was the exact attempt. Brilliant to have the heads up first with identification and solutions pre-empting a problem.

I appreciated the follow-up with a real person once I requested a demo. At first, I was nervous that all the benefits of platform were behind a more expansive pay wall. Yet, to my pleasant surprise Bernadette, the event specialist, want to learn more about my event and walk me through platform. I am currently building my business alongside being a stay at home parent and when my daugther interrupted our call, Bernadette was kind and understanding. It's was nice to experience good hospitality. Keep it up!

Humanitix's Customer Service was helpful in resolving a set up issue with the website page for our events. After a frustrating experience with their AI chat that failed to solve it, it was easy to set up a phone call with a human and provide the questions in advance so that they would be prepared. The representative, Sally Williams, called right on time and had already corrected the problem. She explained what had happened and was great!

I had a phishing issue and also needed to change a login and password. I am clueless when it comes to technology. Luckily I was put in contact with Stephen and Rob. They were definitely the best of the best. Both were very professional, quick to reply and to solve my problems. They could not have made it more easier for me. With the type of Customer Service I received, no wonder Humanitix is such a great company.

Ordered two tickets and a campsite for Winton Festival of Speed. Website for Winton says 2 tickets for $100.00 when booked through Humanitix we were charged $63.00 plus and only received one ticket. $127.00 was taken out of our bank and I forwarded this transaction to show we paid for two tickts. Also booked a campsite. After emails back and forward we were told we would get a full refund. We received the refund less the transaction fee.

Always excellent customer service! Rapid response and a comprehensive answer whenever I have had to contact them. Brilliant x