Great service, good quality food and overall just a great experience. Honestly life changing - less hassle, thinking about what to buy, eat and bringing a much bigger variety of foods into our lives.... See more
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Absolutely Scam ! It scams you in every possible opportunity ! You get 125euro off (but only if you order 5boxes.) They promise you "ZWILLING Knife" after the third box, then they reveal the... See more
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From time to time, the box is missing ingredients. When informing the customer support, you don’t really get anything, they just tell you they will be in touch - never happened. So, no refund or anyth... See more
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The recipes are great, good variety, and family-friendly. We have been loyal customers for a couple years now. The reason why we ended up quitting our subscription: all deliveries were made with... See more
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Company details
Written by the company
HelloFresh ist die Mahlzeiten-Lösung für einen entspannten Alltag: Du wählst wöchentlich online neue Rezepte aus & wir liefern Dir frische Zutaten und die passenden Rezeptkarten direkt an Deine Haustür. Jede Woche stehen über 30 neue Gerichte in den Vorlieben Fleisch & Gemüse, Vegetarisch, Familienfreundlich und Balance zur Auswahl. Zusätzlich kannst Du jederzeit weiter personalisieren und auch problemlos pausieren oder kündigen. Die Zutaten werden in recycelbaren Verpackungen und grammgenau geliefert, sodass zuhause weniger Lebensmittelverschwendung entsteht.
Contact info
Saarbrücker Straße 37 a, 10405, Berlin, Germany
- +44 030 224030459
- hellofresh.de
3.8
Great
58K reviews
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Good quality food
Good quality food, always fresh and the delivery is always on point, thanks a lot
10 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely Scam
Absolutely Scam !
It scams you in every possible opportunity ! You get 125euro off (but only if you order 5boxes.)
They promise you "ZWILLING Knife" after the third box, then they reveal the information that you have to order it while there is still stock for it. Of course there is no stock about it.
Quality has significantly declined from when it started.
22 September 2026
Reply from HelloFresh Deutschland
Hello Franc,
thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointment regarding our discount structure, the promotional item, and the quality of your recent deliveries.
We strive to make all our conditions and promotions as clear and transparent as possible. It is certainly not our intention to leave you feeling mislead about the discount conditions or the availability of the Zwilling knife promotion. Furthermore, a decline in ingredient quality is far from the standard we aim to provide you.
We take your feedback very seriously and want to look into your account and experience to clarify this situation for you. Our Customer Care team will reach out to you directly shortly.
Thank you for your patience.
Your HelloFresh Team
Great service
Great service, good quality food and overall just a great experience. Honestly life changing - less hassle, thinking about what to buy, eat and bringing a much bigger variety of foods into our lives.
10 October 2026
Unprompted review
Reply from HelloFresh Deutschland
Hi,
Thank you so much for this amazing feedback! We are thrilled to hear that HelloFresh has been a life-changing experience for you by taking the hassle out of meal planning and bringing great variety to your kitchen.
If you ever have any questions or need assistance, please feel free to reach out to our customer support team anytime.
Happy cooking, and bon appétit!
Your HelloFresh Team
Missing ingredients
From time to time, the box is missing ingredients. When informing the customer support, you don’t really get anything, they just tell you they will be in touch - never happened. So, no refund or anything, considering the boxes are already pricey and then you pay full price for partial delivery.
5 June 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Karoline,
thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about your negative experience regarding missing ingredients in your boxes and the frustrating interaction with our customer support.
Receiving partial deliveries without prompt assistance or a resolution, does not reflect the quality and level of service we aim to provide. We completely understand your frustration regarding this matter.
We would really like to investigate your case and help you resolve this issue properly. For this reason, we have just requested additional contact information from you via Trustpilot.
Through this feature, you have the option to send us a private message containing your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be able to look into your account and assist you further.
Your HelloFresh Team
Not recommended
Ingredients arrived with short expiration dates only 1-2 days after arrival the first one even reached it's edibility date (fish) so no way of choosing the order in which the recipes are cooked, after canceling my subscription they reset my account but didn't unsubscribe me,needed a second round. Not recommended
6 October 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello,
thank you for taking the time to share your feedback with us. We are truly sorry to hear about your negative experience with the expiration dates of your ingredients and the trouble you faced while trying to cancel your subscription.
Receiving fresh produce with such a short shelf life—especially sensitive items like fish—does not reflect our quality standards, as you should always have the flexibility to plan your meals. Furthermore, the cancellation process should be smooth and clear without requiring multiple attempts.
We would really like to investigate your case and help you resolve this issue. For this reason, we have just requested additional contact information from you via Trustpilot.
Through this feature, you have the option to send us a private message containing your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be able to look into your account and assist you further.
Your HelloFresh Team
Great choices of dishes to cook easy…
Great choices of dishes to cook easy and efficient.
Perfect when you have kids to cook for
2 October 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Christian,
thank you so much for leaving us such a wonderful review! We are thrilled to hear that you are enjoying our great selection of dishes and that they make cooking easy and efficient for your household.
It is especially great to know that our recipes fit so well into your routine when cooking for your kids. Providing busy families with stress-free, delicious, and convenient meals is exactly what we aim for!
If you ever have any questions, feedback, or requests in the future, please feel free to reach out to our customer service team so we can address your needs directly.
We wish you and your family continued enjoyment with your HelloFresh boxes!
Your HelloFresh Team
The last deliveries were terrible
The last deliveries were terrible, not on time. I pay for the slot extra, and it never works. The ingredients are either forgotten or exchanged constantly.
The quality is ingredients has improved, the portion amounts are good.
But the hassle with delivery is really a reason to cancel for me. And DPD is really bad partner. You would be not the first service I stop using, because of DPD.
5 October 2026
Unprompted review
Reply from HelloFresh Deutschland
Hi Maria,
Thank you for taking the time to share your detailed feedback with us. We are glad to hear that you appreciate the improved quality of our ingredients as well as our portion sizes. However, we are deeply sorry for the frustrating experience you have had with late deliveries, unfulfilled time slots, missing or substituted ingredients, and the issues regarding DPD. We completely understand your frustration, and this is certainly not the level of service we strive to deliver.
We would love to look into your concerns and address these issues directly. To assist you, we have just requested additional contact information from you via Trustpilot.
This request gives you the opportunity to send us a private message. Please include the following details in your reply:
• First and last name
• Customer number
• Phone number
• Email address linked to your HelloFresh account
As soon as we receive your details, we will be able to investigate this further and assist you.
Dein HelloFresh Team
There is no reminder to chose menu
There is no reminder that I need to chose my next weeks menu. Although I can not prevent you from choosing a menu for me
7 October 2026
Unprompted review
Reply from HelloFresh Deutschland
Hi Maximilian,
Thank you for sharing your feedback. We would love to look into your concern regarding menu reminders.
We have just requested additional information via Trustpilot. This allows you to send us a private message with the following details:
• First and last name
• Customer number
• Phone number
• Email address linked to your HelloFresh account
As soon as we receive these details, we can look into this and assist you further.
Dein HelloFresh Team
I do actually like the idea of…
I do actually like the idea of HelloFresh and I’ve had quite a few meals that were really good, but the customer service is honestly the biggest problem for me.
And I don’t mean just “it could be a little better.” I mean I really, really don’t like the way customer service handles things sometimes. The communication can come across as condescending, unfriendly and not very customer-focused at all. When you contact customer service because something went wrong, you already have a reason for reaching out. You shouldn’t then be made to feel like you’re annoying, overreacting or causing a problem just because you want help.
I really wish HelloFresh would take more inspiration from American customer service in that sense. Not because the customer always has to get everything they want, but because the attitude is usually much more like, “Okay, I understand, let’s see what we can do.” Friendly, polite, understanding and actually trying to find a solution.
Mistakes happen. Missing ingredients happen. Wrong items happen. Delivery problems happen. I can accept all of that. What really changes my opinion of a company is how they treat me when I contact them about it.
For a company like HelloFresh, where people are supposed to order again and again, I honestly think customer service should be one of the strongest parts of the whole experience. Right now, for me, it’s probably the weakest.
Apart from that, I would also love to see the meals become a little more international and creative. More real dishes from different countries and cultures would be great.
I’d also LOVE themed weeks, especially something nostalgic like a 90s dinner series. American 90s comfort food, German childhood dinners, British classics, different countries, different decades something fun that makes you excited to look at the menu every week.
But honestly, even with better and more creative meals, the biggest thing I would want HelloFresh to improve is the customer service. It needs to feel much friendlier, more respectful and much less condescending.
24 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello,
thank you very much for your detailed and constructive feedback. We are glad to hear that you enjoy the concept of HelloFresh and appreciate many of our meals, as well as your creative ideas for international dishes and nostalgic theme weeks.
At the same time, we are truly sorry to hear about your experience with our customer service. Feeling disrespected, dismissed, or spoken to in a condescending manner is completely unacceptable and does not reflect the standard of care and respect we strive to provide. We completely agree with you: when something goes wrong, reaching out for support should be a smooth and helpful experience where you feel heard and valued.
We would really like to look into your concern and address this issue internally to ensure we improve our service quality.
We have just requested additional contact information from you via Trustpilot. This gives you the opportunity to send us a private message containing the following details: your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be able to look into your concern and assist you directly.
Your HelloFresh Team
Reply from HelloFresh Deutschland
Hello Andrew,
Thank you so much for your wonderful feedback! We are thrilled to hear that you find our recipes so easy to follow and that you enjoy the great variety of dishes we offer!
Should you ever have a question or need assistance with your order, please feel free to reach out to our customer service team so we can address your request directly.
Dein HelloFresh Team
Everything is great
Everything, we are eating way better than before
30 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Sabine,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you are eating way better than before with us. Helping you enjoy delicious, wholesome meals every day is exactly what we strive for!
Should you ever have any questions or requests in the future, we recommend reaching out to our customer service team anytime so we can be right there for you.
Happy cooking and enjoy your meals!
Your HelloFresh Team
Its the whole package that the company…
Its the whole package that the company offers. Its just great and i think its almost impossible to dislike it. Thats my opinion. Regards G. Münch
29 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Georg,
Thank you so much for this incredible feedback! We are thrilled to hear that you love the whole package and that everything meets your expectations so completely. Knowing that you find it almost impossible to dislike what we offer is the greatest compliment for our team!
Should you ever have any questions or requests in the future, we recommend reaching out to our customer service team anytime so we can be right there for you.
Happy cooking and enjoy your meals!
Your HelloFresh Team
Broad variety of international recipes
Broad variety of international recipes, easy to cook, excellent products with excellent quality, perfect delivery service.
20 August 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Josy,
vielen Dank für Deine wunderbare Rückmeldung! Wir freuen uns sehr, dass Dir unsere Vielfalt an internationalen Rezepten gefällt und Du von der hervorragenden Qualität unserer Zutaten, der einfachen Zubereitung und unserem pünktlichen Lieferservice so begeistert bist.
Unser Ziel ist es, Dir jede Woche ein abwechslungsreiches und stressfreies Kocherlebnis nach Hause zu bringen – umso schöner ist es zu sehen, dass uns das bei Dir gelingt.
Solltest Du doch einmal eine Frage haben oder Hilfe benötigen, melde Dich jederzeit sehr gerne noch einmal bei unserem Kundenservice, damit wir direkt auf Dein Anliegen eingehen können.
Wir wünschen Dir weiterhin viel Freude beim Ausprobieren neuer Rezepte und Guten Appetit!
Dein HelloFresh Team
Hellofresh offerd various excellend…
Hellofresh offerd various excellend recepts and it tasted delicous. A Problem ist many, many packaging-waste.
The delivery service ist excellent!
28 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Helga,
vielen Dank für Dein großartiges Feedback! Es freut uns sehr zu hören, dass Dir unsere Rezepte so gut schmecken und Du mit unserem Lieferservice rundum zufrieden bist.
Wir verstehen Deine Bedenken bezüglich des Verpackungsmülls jedoch absolut. Das Thema Nachhaltigkeit liegt uns sehr am Herzen, und wir arbeiten kontinuierlich daran, unsere Verpackungen zu reduzieren und durch umweltfreundlichere Alternativen zu ersetzen, ohne dabei die Frische und Qualität unserer Zutaten zu gefährden.
Solltest Du hierzu Fragen, Anregungen oder ein weiteres Anliegen haben, melde Dich bitte gerne noch einmal bei unserem Kundenservice, damit wir direkt darauf eingehen können.
Wir wünschen Dir weiterhin viele leckere Momente mit unseren Gerichten!
Dein HelloFresh Team
I purchased a sample bag of dog food…
I purchased a sample bag of dog food along with a regular bag of dog food. It was enough to last a month, two weeks later without notification, they send me another bag and charge me over a HUNDRED dollars. When I called to request a return (box unopened) they refused. CUSTOMER SERVICE IS HORRIBLE I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN!!!!!
9 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Stephen,
vielen Dank für Dein Feedback. Es tut uns sehr leid zu hören, dass Du mit Deiner Bestellung und unserem Kundenservice eine so negative Erfahrung gemacht hast. Wir verstehen Deinen Ärger über die unerwartete Lieferung und die entstandenen Kosten vollkommen.
Wir möchten Dein Anliegen sehr gerne prüfen. Daher haben wir soeben zusätzliche Kontaktinformationen über Trustpilot bei Dir angefragt.
Über diese Anfrage hast Du die Möglichkeit, uns eine private Nachricht zu senden. Bitte übermittle uns darin die folgenden Informationen:
Deinen Vor- und Nachnamen
Deine Kundennummer
Deine Telefonnummer
Die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist
Sobald wir Deine Angaben erhalten haben, können wir Dein Anliegen umgehend prüfen und Dir weiterhelfen.
Dein HelloFresh Team
Mixed
Sometimes really delicious and worth the money. But sometimes I would be better off buying fresh at the store... And every now and then ingredients are spilled inside the box...
26 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello,
thank you very much for taking the time to share your feedback with us. We are happy to hear that you often enjoy our meals and find them delicious.
At the same time, we sincerely apologize for the times when the freshness did not meet Your expectations or when ingredients spilled inside Your box. This is certainly not the quality standard we aim to deliver.
We would love to look into your concern and resolve this for you. We have just requested additional contact information from you via Trustpilot.
This gives you the opportunity to send us a private message. In your message, please provide us with the following information: your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be happy to assist you further.
Your HelloFresh Team
They now have the ability to translate…
They now have the ability to translate the instructions in to english. Why they didnt make this option app wide I don’t know.
26 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Arron,
thank you very much for taking the time to share your feedback with us. We are glad to hear that you appreciate the option to translate our recipe instructions into English.
We would love to look into your concern and feedback in more detail. We have just requested additional contact information from you via Trustpilot.
This gives you the opportunity to send us a private message. In your message, please provide us with your full name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be happy to assist you further.
Your HelloFresh Team
It smelt very time very good!
18 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Siw,
vielen Dank für Dein schönes Feedback! Es freut uns sehr zu lesen, dass Deine Gerichte bei der Zubereitung jedes Mal so wunderbar geduftet haben. Ein leckerer Geruch beim Kochen weckt schließlich direkt die Vorfreude auf das fertige Essen, und Dein Lob ist eine tolle Bestätigung für unsere Rezeptentwicklung und unser gesamtes Team.
Auch wenn bei Dir aktuell alles so wunderbar funktioniert: Sollte in Zukunft einmal etwas nicht zu Deiner vollsten Zufriedenheit laufen oder Du ein spezielles Anliegen haben, raten wir Dir, dass Du Dich einfach direkt über Deine App oder die Website bei unserem Kundenservice meldest, damit wir auch direkt auf Dein Anliegen eingehen können. Unser Team hilft Dir jederzeit sehr gerne und unkompliziert weiter.
Wir wünschen Dir weiterhin ganz viel Freude beim Ausprobieren, Kochen und natürlich beim Genießen der herrlichen Düfte in Deiner Küche!
Dein HelloFresh Team
Helpless customer service
Simple request to change a Billing address has been going on for over 3 months and they are STILL making mistakes over mistakes everytime they change it!! Unable to do this very simple thing, every week an ingredient is missing from the recipes, the garlic, the green onions, something different every week. I paid extra for duck in a recipe,they ran out and changed it to beef without automatically providing the refund for the extra you pay for duck, no questiond asked if thats even okay with you. Customer service is helpless at this point, i had hello fresh in canada and the service was extremely different, German hello fresh is terrible, would NOT recommend.
21 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Audrey-Ann,
thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your experience with changing your billing address, the missing ingredients, and the unnotified meal substitution. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
We would love the opportunity to look into this matter for you and get everything sorted out. For this reason, we have just requested additional contact information from you via Trustpilot. This gives you the option to send us a private message containing your first and last name, customer number, phone number, and the email address associated with your HelloFresh account.
As soon as we receive your details, we will review your case immediately so that we can assist you further and find a proper solution for you.
Your HelloFresh Team
Tasty dishes, but missing ingredients!
The dishes taste good and there is a huge variety of recipes. However, in the last deliveries, many products werde missing in the boxes, sometimes even the main ingredients, so that you couldn't cook the real dish.
19 September 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Lisa,
thank you for your review and for highlighting that you enjoy the taste and variety of our recipes. At the same time, we are very sorry to hear that several ingredients, including main components of your meals, were missing from your recent deliveries. We completely understand how frustrating this is when you want to cook your planned dish.
We would love to look into your concern, which is why we have just requested additional contact details from you via Trustpilot.
Through this request, you have the opportunity to send us a private message containing your first and last name, your customer number, your phone number, and the email address linked to your HelloFresh account.
As soon as we receive your details, we will be able to assist you further.
Dein HelloFresh Team
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