Fly Sharp Reviews 

3,187
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,014 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally helpful and polite staff members who quickly assist with various ticket changes, seat selections, and essential booking details during phone calls. Many consumers genuinely appreciate the smooth guidance provided when fixing minor errors or managing flight reservations effortlessly. However, some customers also noted poor communication, long response delays, and a complete lack of support when dealing with unexpected airline schedule changes. Several reviewers experienced deep frustration regarding unhelpful responses, difficult refund processes, and rude behavior from representatives during complex travel situations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful, professional, and patient... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many customers praising polite and... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers praise helpful representatives... See more

Service

Reviewers highlight ambiguous aspects of service, with many consumers expressing appreciation for polite... See more

Refund

Clients share negative opinions on refund, expressing widespread dissatisfaction over missing or delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was still within the 96hr window but was worried about my tickets not being issued yet with the flight being days away. Aarav was able to help ensure this was done and ease my mind.

Company replied

Rated 3 out of 5 stars

I was about to give 5 stars because I got the tickets cheaper than anywhere else. But I had to call them 5 times just to get the email confirmation about the ticket and the payment. Even though they w... See more

Company replied

Rated 5 out of 5 stars

My name is sebastiao Rosario Morais and I would like to tell that robin is help me to correct my name and email so I m very happy to tell flysharp that robin is very helpful and once again I thank... See more

Company replied

Rated 5 out of 5 stars

Rachit the advisor was brilliant, expedited my ticket issue and also suggested extras just by looking at passenger details. He noticed the date of birth and suggested wheelchair which I had forgotten.... See more

Company replied


Company details

  1. Travel Agency

Written by the company

www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(3,187)

979 reviews in the last 12 months

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Rated 1 out of 5 stars

I have to give 1 Star because 0 is not…

I have to give 1 Star because 0 is not possible. Fly Sharp is a scam website. We booked flights there and after booking we get a message that the flights changing to other flights with 11 hours layover between flights. So we canceled and now we wait 4-6 weeks for the refound. This is scam. We booked the same flights at airlines website without 11 hours stay. Basicly they sell flights for cheap price and give you even cheaper flights. Scammers 😡😡😡

14 October 2026
Unprompted review
Rated 5 out of 5 stars

I rang this morning and was greeted by…

I rang this morning and was greeted by Kunal at Fly sharp. All I can say is that he was very very helpful and very efficient. He sorted my problem out with in minutes. I highly recommend these guys. Amazing
Regards
Me Shah

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kartik at…

Excellent service from Kartik at Flysharp! He was very helpful and patient in assisting me with my e-ticket and booking a bassinet for my baby. I truly appreciate his support and professionalism. Highly recommended!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! My agent vijay was very helpful in arranging an alternative flight for tomorrow after my original flight was cancelled. Aarav also helped me track the ticket confirmation. They assisted me with the rebooking process and kept things moving quickly. I really appreciate their support and would recommend their service.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service.

Best customer service.. Our flight was changed By AI, and we were told can only manage/change by where we bought the tickets from... So called Flysharp in panic situation as new flight changes by AI wasn't suits at all to our travel arrangements.
Lucky was very polite and helpful, he sorted our new Flight in few minutes and it was such a relief thank you Lucky. And definitely be back for our next travel arrangements to Flysharp 👍

13 October 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Awful Experience!

Absolutely Awful Experience – 0 Stars If I Could! Avoid Flysharp!

I would give Flysharp 0 stars if I could. This has been one of the most stressful, frustrating and unprofessional experiences I have ever had with a travel company.

Flysharp cancelled my tickets and attempted to blame the actual airline. I was repeatedly messed around and told to contact them again in 24, 48 or 72 hours, with absolutely no proper resolution. I contacted Turkish Airlines directly, and they confirmed that they had not cancelled anything on their end. They also explained that they could not help me because I had booked through a third party.

To make matters worse, Flysharp never sent me my tickets. I was left in an incredibly stressful situation and had no choice but to purchase new tickets with another airline at the last minute, costing me additional money and causing unnecessary distress.

Their customer service has been absolutely appalling. Emails go unanswered, phone calls are ignored, and on the occasion I did manage to speak to someone, the staff member was extremely rude and unprofessional. They eventually stopped responding to me on WhatsApp when I requested a refund. Despite the promises in their terms and conditions regarding compensation for cancellations made 5–8 days in advance, I have received no satisfactory resolution or refund.

The entire experience has left me feeling completely let down. A travel company should provide reassurance and reliability, not leave customers without tickets, force them to make expensive last-minute arrangements, and then ignore them when they ask for help.

I also have serious concerns about the authenticity of some of the overwhelmingly positive reviews, given my own experience, although I cannot independently verify this. My experience has been the complete opposite of what a legitimate, professional travel booking service should provide.

I strongly advise others to exercise extreme caution before booking with Flysharp. Based on my personal experience, I would not trust them with my travel arrangements again. The lack of communication, failure to provide tickets, refusal to resolve my refund request and complete disregard for the distress caused are unacceptable.

The ‘staff’ names are also fake and made up.

I will be reporting my experience to Skyscanner and Trading Standards so that my concerns can be formally raised. In my opinion, a company providing this level of service should not be recommended to travellers without serious scrutiny.

Purchased tickets over a month ago and have been chasing since the last few weeks.

As a direct result of Flysharp’s failure to provide my tickets and the last-minute arrangements I’ve been forced to make with another airline, my travel plans have been completely disrupted, and I have had to pay for an additional night in a hotel because I can no longer stay at my originally booked apartment as planned, causing me further unexpected expenses, stress and inconvenience.

Avoid the stress, avoid the uncertainty, and think very carefully before booking with Flysharp. Absolutely disgraceful service!!!

1 October 2026
Unprompted review
Rated 4 out of 5 stars

I had some last minute issues with…

I had some last minute issues with respect to the situation in Saudi Arabia (Which at the time was unknown to me).

Whilst FlySharp were very good. I literally didn't know about any updates that were made thanks to Saudi Air. So I'm a little conflicted.

However... The agent involved (Andy, Sr. Consultant), was very useful and understood I was upset, and kept me focussed on solving the problem/s at hand

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service - Thank you Sarah

I'm writing this review especially for Sarah from Flysharp team. She has helped me in most crucial time, was very calm and patient throughout the conversation where I was asking her so many questions around all possible scenarios to plan my travel.
She ensured I double check information before committing to it.

Thank you Sarah!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Kunal helped me the best

10 October 2026
Unprompted review
Fly Sharp logo

Reply from Fly Sharp

Dear Velma,

Thank you for taking the time to send us your feedback about your interaction with our staffer, Kunal. We're really glad to hear that he provided excellent assistance to you.

Regards,
Fly Sharp

Rated 5 out of 5 stars

Mr Kunal thank you for your excellent…

Mr Kunal thank you for your excellent services how politely you ask the question and answer my question is amzing keep it up.

10 October 2026
Unprompted review
Fly Sharp logo

Reply from Fly Sharp

Dear Zaffar,

Thank you for your kind words. It is always my pleasure to assist you with your queries and provide the best possible service. Your satisfaction is our topmost priority.

Regards,
Fly Sharp

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