Fixpart Reviews 

Wide selection of parts. Easy to find the right one. Reasonable prices. Delivery within a few days. Part fits perfectly.

I find the handling of this order quite disappointing. The two cheaper Liebherr shelves were available and delivered as ordered, while the glass separator was cancelled afterwards due to non availability, despite having been shown as available when I placed the order.

I then asked to receive the available Electrolux original part instead and explicitly confirmed that I am willing to pay the price difference. It took around five messages to get a clear response. My clear impression is that you were unwilling to simply send the replacement part and instead tried to push me towards placing a new order, including paying handling and shipping fees again.

This is not a customer friendly approach and feels more like an attempt to generate an additional sale than a genuine effort to resolve the issue. Unfortunately, this will be my last order with your shop.

All was perfect. Delivery fast .

Ordered a drawer for our De Dietrich fridge and paid €85 for it. However, I received a Smeg drawer instead, which was advertised as compatible with our fridge, but it is absolutely not compatible.
I emailed you on the same day to request a return and a full refund. I received an automatic reply saying that you would get back to me, but it has now been four weeks and I am still waiting for a response.

I would appreciate it if you could resolve this matter as soon as possible and arrange the return and refund.

ordered a Haier washing machine door (part 49127796) on August 5, 2026, invoice #2608421308. At checkout, the site listed the item as "in stock" with a stated delivery window of 1 to 3 days.

On August 10, 5 days after the order, customer service (Sabrina) informed me for the first time that the item was in fact not in stock and had to be ordered from an external supplier. A new shipping date of August 11 was given, "subject to change."

I pointed out that the product page was still showing the item as in stock, with a screenshot as proof.

On August 12, 7 days after the order, a new message stated the order was "being processed in the warehouse," with no specific date, and that they "have no further information on this." Customer service then offered to cancel the order.

Summary: item advertised as in stock and deliverable within 1 to 3 days, never shipped after a week, conflicting information about actual availability, no firm date given at any point, and ultimately an offer to cancel rather than a commitment to deliver.

I also want to flag something about the TrustedShops badge displayed on this site. I paid, waited, and got nothing, yet there is no TrustedShops review invitation for this order, and as far as I can tell, no way for me to leave a TrustedShops review at all. In my opinion, a system where only the merchant controls whether a review invitation is sent creates an obvious incentive to suppress exactly the kind of experience I had. Buyers should know that a TrustedShops badge may not reflect orders like mine that were never completed.

rapiide et conforme à la commande

I was able to replace a broken part on my Braun mixer in record time, and I couldn't be happier with the service. The website is clear and helped me quickly identify the exact replacement part I needed. The order tracking was smooth, and the delivery was incredibly fast : my mixer was back like new in just three days.

What I appreciate most is that FixPart makes it possible to repair an appliance instead of replacing it. Being able to swap out a single broken part rather than throwing away a perfectly good mixer helps avoid unnecessary waste and recycling. It's a smarter, more sustainable way to keep appliances in use.

Great service from start to finish. Highly recommended!

Great parts and description

Terrible!
Despite the request to cancel the order the items were shipped. The custom service made me pay tiff the return, however I got the parcel back as nobody collected it.
Total scam

Super fast delivery
Perfect product

If I order from Swiss website, I expect that the return is to a Swiss address. In my case I paid more than 30% of the total value of the part on post costs because to return something that you buy on the Swiss website you have to return it to Italy never again, and you better be aware!

Very good product

I rarely write negative reviews, but this experience has been extremely frustrating.

I ordered the item SEB MS-651090 (Bestellnummer 202606415222) based on the compatibility information clearly stated on the seller’s website, which indicated that it was compatible with the Moulinex LM811D10/871. When the item arrived, it turned out that this information was simply wrong - the product is not compatible at all. Because of this, I had to return it.

What disappointed me the most is not just the mistake, but how the case was handled afterwards. Instead of acknowledging the incorrect product information or even properly reviewing my explanation, customer support replied with a generic message claiming that I ordered the wrong product and therefore had to pay the return shipping myself. This completely ignores the actual issue.

There was no real investigation, no attempt to understand the situation, and no accountability for the misleading information on their website. As a customer, it feels very unfair to be penalized for relying on the seller’s own product description.

I expected a professional review of the case and a fair resolution, but instead I received dismissive responses that did not address my concerns at all.

Very disappointing experience and a level of customer service far below what I would expect.

Bien fait, vite, bien fait

Piece d origine Dyson, livrée super rapide. Très contente du service

Website allowed me to easily find the correct parts for my exact model of appliance. They were delivered within a few days, fully tracked. Will use again.

I have ordered a simple Dyson replacement part in nov 2025 and they plan to send it in March 2026! This is a slow comoany with no customer phone or email. I will claim my mobey back in 21 dats as i have the Kauferschutz.

Easy to find the products, easy to buy and quick delivery. Excellent overall experience.

comptability of item was good, fast shipping