Cove Reviews 

Canceled our service due to the lack of support and ever changing coverage. After canceling (had an email that service was canceled) they tried to charge us 3 months in a row. Had to dispute the charges and then they still tried charging the account for months after that. Then they continued to call my phone multiple times a day to try and tell me that they want more money (this has been going on for 6 months after we canceled)

Dominique was able to help me quickly and professionally to get access to the app, the final step of the installation.

Thanks

Andrew was understanding, set the expectations right and tried help me through out. He resolved all the concerns I have . The only change I would recommend is faster service. It took 52 mins of phone call for 3 issues which are 5 mins resolution each , but putting on hold for longer time I think is a standard procedure, so not a problem just annoying for customers.

Great
Problem was resolved in a minute

Mary Joy was so helpful! Not only was I able to use my credit to replace a major part of our system; she waived the shipping fee as well!

Marky was extremely helpful in resolving my tampered bathroom window sensor issue. Also, he did mention that I needed to have new window and door sensors to work with the new alarm panel I received few months ago. I did mention that I haven't been able to replace the old panel yet. This was not addressed by the previous representative. Marky sent order for the new window and door sensors. I'm really glad I got Marky. This is what we call FCR (First Call Resolution). Mark is a keeper. Make sure to give him management training for promotion since he did handle my issue extremely well. I'm pretty he's very consistent on this.

I was helped right away to find the issue. I was ordered a new touch pad. Under warranty, it did take time for me to receive it. When I did get it The rep was helpful with the install

top customer services
great agents

tk

Niljean was great, quick and efficient. He took care of two issues for me very quickly through the chat function. .

Fantastic support by Lyro! Upgraded system for no charge and low monthly fees. Can’t beat it!

The representative was very polite and helpful. My question was answered and I am totally satisfied.

Great costumer service! Ray was very patient and knowledgeable helping me to replace a door sensor and answering questions about a doorbell camera.

Upgrade my system to cove connect from basic system, i ordered new system & somehow hardware was faulty two time and they replaced it for & every time I called for help anytime they were outstanding with their service.

The issue was handled quickly and professionaly.

Professional, accurate, and quick. Great job sir

Great customer service. I let them know the problem I was having they took a look at my account, and solved the problem.

Thomas was very helpful and patient to reconnect my Cove connection. Thanks for all the help.

Thanks the service was great