Cloudbeds Reviews 

I don’t know if anyone at Cloudbeds has ever heard the saying, "If it ain’t broke, don't fix it," but you absolutely should!
What a complete disaster this platform has become.
Let’s start with the fact that the platform was working perfectly fine before the new company acquired it. The design, the interface, and the usability were all good. Now, absolutely nothing makes sense—from the ugly new logo redesign to the atrocious new calendar layout.
The system has become incredibly laggy and constantly freezes. It is full of bugs, glitches, and features that simply do not work anymore. Every time I try to open the page, it takes ages to load. Furthermore, the mobile app is heavily limited and doesn’t allow you to perform essential daily operations.
The Financial and Reporting Nightmare
The reporting system is terrible. I have spoken with several other hoteliers in the industry, and nobody understands how Cloudbeds calculates its numbers anymore. It has become impossible to keep clean, accurate accounting records because the system behaves in the strangest ways. There is a massive, recurring discrepancy where an OTA charges a specific amount, but Cloudbeds logs and reports a completely different figure. It leaves you guessing whether the error is on the OTA's side or Cloudbeds' side, destroying all financial trust.
The Mobile Calendar is Unusable
They just updated the calendar, and using it from a mobile phone is now completely impossible. The grid is cut off, the interface is zero percent user-friendly, and the scaling is completely broken for mobile screens. Pop-up windows and details render outside the screen boundaries. This is highly detrimental to my business because I am away from the hotel most of the time and rely entirely on my phone to manage movements and bookings on the go.
In short, the platform has gone from a reliable tool to absolute garbage. They are making everything more complicated, uglier, and deeply inefficient.

a PMS where you cannot login because 2factor authentication is not implemented correctly is the last thing you need in your daily operation. Its not a joke they try to solve our 2f login since weeks now.

I had great support to set up my property. I am very surprised of the fact that the phone app does not let you do anything (can't add reservations, modify bookings, simple front desk tasks.....). We swapped to cloudbeds for our property thinking it was quite advanced , we are a bit shocked of the difficulty to use the system from a mobile phone. If you are on the go and need to update bookings, Check reservations, etc it's very hard!!! You need to use a laptop, or the web version on your phone browser but it's super buggy and laggy.
I would not have taken cloudbeds would have I known this beforehand.

It's 2026 and all other cm have good working apps on phones..

I'm a bit shocked.

My Cloudbeds websites are dysfunctional. Support is non-existent. They took over my TripAdvisor ads and locked me out. We were #1 for years, and now we are not even listed. They will not answer the phones, and the people (if they are people) answering chat are a complete waste of time. The only thing they get right consistently is billing my credit card. I left Lodgify years ago to get connectivity to Google Hotels and ended up here. I made a desperate and hasty move. I hope you take more time to pick the right booking engine.

Laura has been incredibly helpful and patient. Any questions I had, she answered fully and anything she did not know immediately, she made it a point to do research and find out for me. I would highly recommend cloudbeds to anyone and everything just from Laura's customer service alone. 10 stars if I could rate it that!

Paolo F. made the call easy, and assistance was fast and friendly. He explained things and resolved issues at a good pace, investigating links between Cloudbeds and other property platforms. He followed-up with a step-by-step email which any of our team can use.
Thank you again!
Adrienne Reed, Guest Services Manager
Eagle Mountain House and Golf Club

I would like to thank the Cloudbeds Support Team for their excellent assistance.

At first, we reset the MFA, but the issue was not resolved. After I sent a screenshot of the error, the support team carefully reviewed it and identified that the problem was caused by the incorrect time settings on my mobile phone. Once I corrected my phone's clock settings, the MFA verification worked perfectly and I was able to access my account again.

I truly appreciate their patience, professionalism, and attention to detail. They went beyond the initial troubleshooting steps and helped me find the actual cause of the issue.

Thank you for the outstanding support and excellent customer service. 5 stars!

The user interface is nice although sometimes or some parts in options or configurations not clear. And also the booking engine customization is so limited and als we have encountered many bugs like calender showing error wrong prices, need a huge investment to costomize it.

Worst part is their support, is literally horrible. you keep waiting days or weeks to get an answer or support.

Cloudbeds has made everything really simple and seemless. It has integrated our OTAs and saved us time in synching reservations across multiple channels.

Solved our sync issues with the OTAs and it's cloud based so I can check the dashboard from home. Much better than the legacy software we were using.

I've been on Cloudbeds for 7 years. Each year gets better with our experience using the software and Cloudbeds regularly improving.

I have very mixed feelings about Cloudbeds.

The onboarding went well. It was quick and helpful, and the team guided me through the initial setup. However, onboarding is mostly about configuration. The real experience starts once you begin using the system in daily operations.

Over the past year I’ve had several incidents that not only cost me time but also money. In multiple cases it took a very long time for Cloudbeds to resolve the issue — sometimes weeks — and sometimes the problem was initially redirected to another party. Unfortunately, this often resulted in being sent back and forth between support teams. In the end, the issue did turn out to be on the Cloudbeds side.

One example took six weeks before it was resolved.

Another issue concerns credit card payments, a feature I pay for monthly. It turned out that it had never worked correctly, yet again the process started with being referred elsewhere, only to eventually be redirected back.

To be fair: when you start a chat, you usually get someone relatively quickly who genuinely wants to help. The problem is not the friendliness of support — it’s the follow-through and ownership of complex issues.

What also stands out is that most communication I receive from Cloudbeds is about upselling additional products or apps. The reason I don’t expand my setup is simple: I don’t feel the basic functionality is fully stable yet.

I’m also probably not the typical Cloudbeds customer. I’m not a hotel, I only rent out a few villas. Perhaps Cloudbeds is simply better suited for larger hotel operations.

In the past year I have seriously considered terminating my contract several times and I’ve already looked at other channel managers. There are quite a few cheaper alternatives available.

My suggestion to Cloudbeds would be simple:
follow up with customers 6 months or a year after onboarding. A refresher training or system check could make a big difference for long-term users.

If the core product works reliably and issues are handled properly, I would actually be the first to adopt additional apps and services.

But for now, my honest advice to new users is: think twice if you’re not very comfortable with software and systems.

I also suspect I’m not the only user experiencing this.

So far the system looks immature.

We booked a night, paid in full on booking website. The host is insists on using cloudbeds to do checkin online.

On the first day we got Error 400 trying to register on that crap.

On the second day we see checkin form, where we expected to enter payment card details.

Payment is already made in full, no way we going to pay more. The host seems not able to turn some features on and off, saying "without the card the system does not allow the checkin"

So most likely Cloudbeds either immature, or cannot educate their clients - beds provider

After several years using Mews, our team decided to explore a different PMS solution and selected Cloudbeds, encouraged by a strong and convincing presentation at a hospitality conference earlier this year. Unfortunately, our onboarding experience did not meet our expectations.

During implementation, we encountered several challenges that made the system difficult to adapt to our operational needs. In particular, group booking management did not seem sufficiently developed, and we also experienced technical issues related to accounting features.

To Cloudbeds’ credit, their team acknowledged that certain aspects of the system were not fully aligned with our operational structure. However, despite their transparency, we ultimately decided to return to our previous system after a very short testing period, as we could not proceed confidently with our daily workflow, and we did not find Cloudbeds’ support sufficiently effective when we needed timely assistance.

Our experience led to contract complications, and we are currently engaged in a legal process to resolve the situation. For this reason, we strongly recommend that prospective customers carry out a very detailed needs assessment, request case-specific demonstrations, and thoroughly evaluate essential features, especially if they handle complex group reservations or require advanced accounting automation.

While Cloudbeds may be a suitable solution for smaller properties, it did not align with our operational requirements. We hope this feedback helps other hospitality professionals make an informed decision.

I've had the pleasure of collaborating with Natalie and Ron on our needs in getting Cloudbeds setup ASAP. They were very thorough in explaining the product and set up process involved in setting up a property management system to make sure we didn't jump into this project blindly. They were very informative and didn't rush me to make any decision. Held firm on being a consultant first then prioritize sales. Definitely a pleasure to work with.

Somehow I got redirected to their website. They overcharged me by over €20 (with them €51; on the hostel's website €29). Don't use them!!!!

The experience was really satisfactory. Ana the agent that helped me set up and get to know cloudbeds was really friendly and easy going. After we set everything up I really like that I can still ask anything I am not sure how to do it and she is still at my disposal to resolve my doubt. I highly recommend Cloudbeds to manage you hotel or properties. And to Ana´s costumer service I give 5 stars. Thank you for everything.

Aumentaram sem aviso prévio a mensalidade para mais que o dobro do valor. Estamos com o sistema cortado porque o método de pagamento Pix não funciona. Não respondem aos chamados de suporte. Depois de 10 anos de trabalho juntos. Uma grande desilusão. A melhor coisa que o sistema tinha era o suporte, já que o módulo de caixa é praticamente inútil. Não se conecta com agências de viagens como outros sistemas mais modernos. Para cada hora que passar sem ter acesso ao sistema, vou escrever uma avaliação negativa em diferentes portais.

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They increased the monthly fee to more than double the amount without any prior notice. The system has been cut off because the Pix payment method isn't working. Support tickets are not being answered. This is after 10 years of working together. A huge disappointment. The best thing the system had was the support, since the cash module is practically useless. It doesn't connect with travel agencies like other, more modern systems do. For every hour I spend without access to the system, I will write a negative review on different portals.

Thank you so much for holding my hand through all the bumps of getting my listings ready! You’ve been great ❤️