btw Naas Reviews 

I am extremely disappointed with my experience with BTW Naas and, based on the customer service I received, I will not be doing business with them again.

I spent nearly €8,000 on tiles with BTW. Three of the tiles supplied were clearly a different shade/tone from the others. I shared photographs showing the difference, but instead of acknowledging the problem or even apologising for the inconvenience, I was repeatedly told that it was “not possible”. Regardless of whether the mistake happened with BTW or their supplier, I bought the tiles from BTW and expected them to take my concern seriously and help resolve it.

Unfortunately, that was not the only issue.

BTW also provided me with the contact details/reference for a tiler, Lar Kelly. I understand that BTW may not be legally responsible for the actions of an independent third-party contractor. However, after I experienced serious problems with the contractor and have been trying to recover money paid to him, I contacted BTW asking for help.

I was not expecting BTW to simply refund money that was paid to somebody else. I was asking for reasonable support from a business that had introduced/recommended the contractor to me — perhaps contacting him, helping establish communication, or at least showing some concern about what had happened to their customer.

Instead, I have been left feeling completely unsupported.

For me, good customer service is not only about taking an order and collecting payment. It is also about how a company responds when something goes wrong. Between the incorrectly shaded tiles and the lack of meaningful support regarding a contractor whose details were provided to me by BTW, I have lost confidence in the company.

BTW may consider these matters outside their responsibility, but as a customer who spent nearly €8,000 with them, I expected considerably better service.

I will attach photographs of the different-shade tiles so people can judge that issue for themselves.

I personally will not use BTW Naas again. I am leaving this review so other customers can make an informed decision, particularly if after-sales service and support are important to them.

We bought hew tiles for our ensuite .we were privileged to deal with the wonderfull angela .from the beginning she was professional and soooh helpfull. She helped us decide on tiles and orginised " everything " from picking the tiles to having them installed .any questions were answered immediately .any problems were dealt with immediately .we were so impressed we bought new tiles for the main bathroom as well and all new wood floors for the top of the house . Beautiful selection of tiles and angela is fantastic at giving ideas .can't recommend her enough and btw tiles . She orginised the tilers kraftic .ie .amazing company to deal with also .the whole thing was stress free .thank you angela

Very happy with flooring purchased in BTW Naas however in a sales error there was an over order of tile adhesive to the tune of 10 bags (€450)
This how now been spoiled by moisture and when we called btw last week we were told to wait a week before someone could address this the product was in perfect condition last week as it was in use.
Now the moisture has got to it and there's no return.
If shopping here calculate your own adhesive/grout requirements. The waste of money and product is shameful.
No admittance of error from sales person.
Won't return for any other home improvement requirements.

I cant believe the service or should i say the non service myself and my husband got today in BTW Naas store. We felt that we were invisible. The sales person completely ignored us. I actually felt very hurt walking out from this store today. I have emailed the manager and i am hoping for an apology.

Dealt with Angela in BTW Naas. She was so helpful and so professional to deal with. She went above and beyond to help me choose my tiles and to make sure I had them on time. A very stress free experience. Thank you Angela.

Absolutely shocking service from BTW in Sandyford. Paid for and was promised a full bathroom design service with Tom. Despite having detailed measurements and photos of my bathroom, Tom selected a completely inappropriately sized towel warmer for my small bathroom. My bathroom door cannot open and close without knocking into this towel warmer. To make matters worse, this towel warmer was plumbed into the floor instead of the wall which was promised by Tom.

After showing Tom the photos of the towel warmer he insisted that there is nothing wrong with the design of the bathroom and size and position of the towel warmer. Tom is insisting that the responsibility lies with me and that I should have insisted on a ‘dry fit’ of the goods prior to installation. I requested this by Mick’s team however they refused to do this.

The BTW website promises CAD drawings at their Sandyford site but this was refused by Tom who said that they don’t provide them anymore. When asked if he would do a sketch showing his design, once again he refused and cited his vast experience in designing bathrooms. He assured that he wouldn’t recommend anything that wouldn’t work and we should trust him. There was zero design input and a shockingly bad result. Would not recommend this service to anyone.

The department’s in BTW Naas don’t communicate. They blame each other on shipments, might I add my shipment was incomplete on parts. If you want to return products you are charged. When you receive your shipment a courtesy courier would be more beneficial. Other suppliers have free courier service. The sales lady was pushy into buying their product “the builder only uses this make”. My advice is shop around and BTW pull your socks up!

Angela was amazing. She has incredible talent and creative flare. The stock is absolutely stunning and she knows exactly how to put it together. Cannot recommend BTW enough!