Bright Reviews 

Hannah was excellent and very friendly nothing was a problem.

Laura was so knowledgeable and helpful i really apprciate her help in resolving the issue

Laura was exceptionally patient and thorough when dealing with my query. Didn't rush things until I got sorted with my query which I really appreciate.

Laura, could have not been more helpful!!

Miranda was absolutely excellent. Solved my problem and was professional and friendly.

Really appreciated it.

Sarah O'Hanlon dealt with my issue very quickly and gave excellent instructions on how to resolve it. She was friendly, professional, and made the whole process straightforward and stress-free.

Laura from Thesaurus was extremely helpful in fixing my issue.

We trialled BrightPay, which was OK but we didn't like it enough to switch at the end of the trial. There was very little human support, it was just a case of have a go and here's the manual. At the end of the trial, we informed our contact at Bright that we would not be continuing with the software but they sent several invoices and made us jump through hoops to "cancel".

I had a very disappointing experience with BRIGHT SOFTWARE GROUP.

I paid for the software expecting it to support the needs of my accountancy practice, but the online version did not work for me as expected, particularly in relation to accounts formatting, presentation and customisation. I had previously used the desktop version and experienced significant issues there too, so I had hoped the online product would provide a better and more reliable solution.

The most serious issue I experienced related to a client's Companies House accounts submission. Information was cut off from the accounts during the submission process, meaning the accounts filed at Companies House were incorrect. This appeared to be a software/system issue rather than an error in the accounts I had prepared.

As a practising accountant, this was extremely concerning. I then had to deal with the consequences myself and manually amend the client's Companies House accounts to correct the submission. This caused unnecessary stress, additional work and, most importantly, affected a live client filing.

I raised this issue with Bright, along with my wider concerns about the software, and requested a refund because I had effectively paid for a product that I was unable to use properly within my practice.

Unfortunately, the handling of my complaint has made the experience even more disappointing. There have been delayed responses and promised follow-ups that have not happened. Despite further calls and messages regarding the Companies House submission issue, I have still not received a proper response or resolution to date.

What has frustrated me most is the apparent lack of understanding, compromise or proper consideration of the seriousness of the problems I experienced. An incorrect client submission to Companies House is not a minor usability issue. I would have expected this to be investigated seriously and for there to be a genuine attempt to reach a fair and practical resolution.

Instead, my overall experience has felt one-sided and more focused on retaining payment than addressing the genuine problems I encountered with the product.

For a small accountancy practice, accounts production software needs to be reliable, suitable for the work required and supported by a responsive team when something goes wrong. Based on my experience, I would advise other accountants and bookkeepers to be very careful before committing, particularly if accounts formatting, customisation, filing reliability and responsive customer support are important to your practice.

the dedication to solving the problem, and not being dismissed

knowing that there is an error and keeping tickets open to show the customer that they issues are relevant and that the company cares enough to actually deal with, when problems arise. The friendliness, compassion and dedication is brilliant. Thank you team

Laura was immensely helpful, she was so patient and kind and sorted out my issue with such professionalism, I am so grateful to her on a cold, wet Friday evening in west cork, I am so grateful, she has put my mind at ease now for the weekend by sorting out my issue.
Thesaurus honestly have the best staff, always so kind

Jennifer who handeled the problem was very professional and knowledgeable and resolved my problem quickey

Excellent customer service. Very helpful and knowledgeable. You are lucky to have such a good member of staff.

Great to get the help today on the phone from Sarah, she was most helpful, thanks

Communication was consistent via email, and when I had to call to resolve the issue, the team was very helpful and adjusted everything within moments.

BrightPay has a great customer service team and they usually get back to you straight away. On this occasion, I contacted them for support with a payroll query that needed to be resolved that day, and Alex was exceptional in helping me.

She assisted me in a professional and knowledgeable manner and, after understanding the issue, asked if she could get back to me to confirm whether there were any other ways to resolve it.

Due to the tight timescale I was working towards, I was a little hesitant that I would hear back in time. However, just 10 minutes later, an email dropped into my inbox from Alex with a detailed explanation and two options for resolving the issue.

I was extremely impressed with her level of support, knowledge and, most importantly, how quickly she followed up. Alex went above and beyond to help me when I needed it, and her assistance made a real difference. Excellent customer service!

Sarah was very helpful with my Brightpay transfer to cloud issues. She checked and explained all details and solved the problem. Good experience!

The agent was really helpful and patient especially as I think they are very busy at the moment

Stephanie was very pleasant and knowledgable. Made the entire session stress free and easy to understand.