Autohero Sverige Reviews 

It was very easy, and it felt safe to buy a car through Autohero. Casper (the salesman) was extremely friendly and open to all my questions. The car arrived without any delays and in just as it was shown on the web. I am very happy with Autohero Sverige.

Car as described and Warranty Smooth.

I bought a car back in feburary.
Being used it has had some issues, but the warranty has always been a good experience.

Things get fixed and im getting that good "lean back, its covered" feeling every time i hear a noise or anything.

Both sales and support have been very nice over both email and via calls, including ensuring i felt good on the first repair.

Definently being all my future cars here :)

I am happy with the car overall. I got a good car at a reasonable price, and the purchase process was smooth and straightforward.

However, I am quite disappointed with the service experience. I left the car at the service centre for two days, but unfortunately, I cannot see any noticeable difference in the issues that were reported. The rear-seat bump is still there, the issue with the other seat has not been addressed, and nothing appears to have been done regarding the windshield dent.

These issues were noticed and reported, and the salesperson who raised the service request was also aware of them. Keeping the car at the service centre for two days, including the effort of dropping it off and picking it up, felt unnecessary when the reported issues were not properly resolved.

Overall, I am happy with the car and the buying process, but I am not satisfied with the service. I hope the service quality can be improved in the future.

The greatest experience is the welcoming tone and help that your staff have I mean those I talk to and the car so far so fine

Very unprofessional. They offer 25000kr offer online, and when I went there to their office, they offer me 10000kr. I have really a good car but they want everything in free.

Buying a car at Auto hero is as easy as shopping groceries, one special thing about Auto hero is they show you any scratches on the car so you buy knowing and all the sales people are so help; me personally I dealt with Casper, thank you so much Casper, you helped me all through the purchase process until my car was dropped at ma home. Thank you Auto hero and I highly recommend.

Great information and accommadating customer service by Riccard. Goes extra mile to assist you. Happy to purchase again in the future. Very easy, fast, efficient and straightforward.

Information and communication are very good

The delivery person was exceptional
Very polite
Very professional

Follow up with Autohero is good as well

Horrible horrible ad that shows up way too often on YouTube. Please please target your ads! I don’t have a car and will never buy a car.

Also the guy in the ad has a serious speech impediment and should probably consider a career other than speaking on camera since it is outside his skill set.

Sold me a faulty car, forced me to pay for the car to be collected then denied that there was anything wrong with the car despite us having proof. Did not respond to my email requesting they cover my costs. Would stay away from them. I am sure it goes well when they sell a car that is fine but as with my experience I am sure they are terrible whe. Something goes wrong. There are better firms to go to

I've purchased my first car here in Sweden through AutoHero and I must say the buying experience was simply amazing.

Not just that, I could see the cars fits in my budget with require needs, I can see all the pictures closely captured and any imperfections it might have with additional informations.

This gives confidence. I have also received calls from their representative who then help me understanding more about the car and answered any questions I might have.

Over all the experience was very smooth and helpful, I am happy that I bought from AutoHero with confidence.

Highly recommendation!

Everything from first contact to the finalised purchase went perfectly. Customer service has been exceptionally helpful and friendly. I had a minor issue with the car but Autohero handled it perfectly, getting everything sorted, kept me in the loop of the process - honestly couldn’t have been any better. The price of the car was great and I couldn’t be any happier!

It’s a great experience with Autohero.

Within "10 months" after buying the car, it will already NOT pass inspection, i only drove 328 miles (3280 KM)!

10 months ago i bought a Skoda Fabia 1.0 TSI 2018 from Autohero.
- Sales person M "ensured" me the car was inspected "3" times, and 1 garage was completely "independent".
- Today i received an email back from Autohero, stating that the car was inspected by 3 garages, but all from Autohero (they try to twist it now).
- But why is the recording I have so different from what they state now?

I did a lot to make sure this would be a trustworthy and safe car:
- Looked up the previous amount of owners, historical repair logs, possible accidents, etc.
- I contacted Autohero multiple times and asked "is it a trustworthy car?" > Answer: yes, inspected by 3 garages, 1 independent!
- Went by to do a test drive, brought someone with me with a lot more car knowledge than me.
- I even bought the "3 year extended warranty", to make sure i would get no additonal cost.

Issues:
- 5 months: the brake on the left front wheel suddenly locked > Fixed by garage assigned by Autohero, but no comment on the rust I noticed on the brake disks.
- 8 months: complete heating system started to fail > Visit garage assigned by Autohero:
- "Tried" to charge me 1418 SEK without doing anything, after asking questions they told me they can't even read out the Skoda systems > No fix, no cost.
- Since this resolved itself after the car as standing inside (defrosting?), and Autohero warned me that the cost where for me if nothing was found, we decided to leave it as it is.
- 9 months, when it is below 0 degrees, the trunk button does not always works (it blocks once a while)
- 10 months and severe trust issues with Autohero: did a full service inspection at an official Dealer, result:
- Spark plugs should have been replaced a year ago, had to pay myself because autohero sees this as "service".
- Middle pipes of the exhaust and clamps are completely rusted and leaking > Autohero will not pay as they say it is caused by external factors (within 10 months?)
- All 4 brake discs are completely rusted and will not pass the yearly inspection > Autohero will not pay as they see it as "service" instead of warranty.

Additional cost: 13000 SEK, to make the car pass inspection.
Autohero declines any responsibility, will not let me talk with a manager and even the "3 year extended warranty" counts for nothing.

Update on reply Autohero:
- As mentioned before Autohero twists the story, they promised me before sale that it was inspected 3x, where 1 fully independent.
- Obviously they sold me a car that has parts that are in very bad shape.
- I am currently in the process with a legal company to get this sorted, either with Autohero or via the ARN.
- Obviously their sales now denies what they promised, they withhold me from speaking to a manager, decline off supplying me their inspection logs or even the phone recordings.

Be aware of this company!

Very satisfied 😊. I would say the best car company 🤗

Buying process is very smooth and fast delivery to door step.

Pretty good experience, everything was easier than i could imagine. Top service, Auto hero took care of all from purchase to credit to delivery.
Thanks a Billion time and I will highly recommend them to others and will use them again in future.

I would avoid this dealer. On the phone they give you one price for buying your car. When you go there which is in middle of nowhere they make up some bullshit excuse to reduce the price of your car but don't allow you to test their cars!!! My assessment is that they are not honest and look like trying to abuse sellers.

Very good campany ,and very fast service 👌👌

Well-thought website, thorough listings, great customer service, pleasant and uncomplicated purchase experience.