Called on saturday morning and Candice answered the call. It was a pleasure to work with her, she knew the product and the shipping process. She presented an additional discount on the product and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
All praise to KaTom for the high quality of its products & services and for the high personal qualities of each staff member — for their attentiveness & reliability & graciousness. And for the help an... Voir plus
L'entreprise a répondu
two items arrived fine but other two items backordered for nearly a month without an estimated ship date provided. still waiting for the credit for one item i finally had to cancel. one B/O item arriv... Voir plus
L'entreprise a répondu
I received part of my order in a very timely fashion, however part of it has been backordered and I have not received it yet. I was not billed for anything I haven't received yet, so no harm, but sure... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fournitures pour restaurant
- aussi dans
- Fournisseur de réfrigérateurs commerciaux
- Magasin de matériel de cuisine
À propos de KaTom Restaurant Supply
Écrit par l'entreprise
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
Free Shipping on Orders over $500*
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Coordonnées de contact
305 KaTom Drive, 37764, Kodak, Etats-Unis
- 1 (800) 541-8683
- help@katom.com
- www.katom.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The item I order was exactly what I was…
The item I order was exactly what I was looking for ordering was easy and delivery was fast and on time . Definitely will continue ordering from KaTom.
29 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I got the wrong size and they not even…
I got the wrong size and they not even will to help me get the other size basically saying take a lost
29 septembre 2026
Réponse de KaTom Restaurant Supply
We’re sorry the size did not work out and that the options were not explained clearly. Some products do have return limitations, but we need to review the order before we can say what applies here. We have your information, and a member of our Customer Success Team will reach out to help.
Réponse de KaTom Restaurant Supply
Having what you need in stock and getting it to you on time is what we aim for. Thank you for choosing KaTom!
Prompt and efficient service .
Prompt and efficient service .. thank you we love our fridge
28 septembre 2026
Réponse de KaTom Restaurant Supply
We’re happy to hear the refrigerator is working well and that the ordering process was quick. Thank you for choosing KaTom!
Réponse de KaTom Restaurant Supply
A return should be simple. Thank you for taking the time to leave a review!
doa still no return option
22 septembre 2026
Réponse de KaTom Restaurant Supply
We’re sorry you had trouble finding the return option. To start a return, please use https://www.katom.com/help/return-request.html. A few items cannot be returned, but those are identified on the product page. A member of our Customer Success Team will also reach out to assist.
very late delivery
very, very, late delivery. Went from a week to a month. Would have ordered elsewhere.
28 septembre 2026
Réponse de KaTom Restaurant Supply
A delay that goes from one week to a month can throw off plans quickly. We’re sorry this took so much longer than expected. We have your information, and a member of our Customer Success Team will reach out to look into it.
fast precise
14 octobre 2026
Réponse de KaTom Restaurant Supply
Fast, accurate service makes a difference. Thank you, Charles!
Réponse de KaTom Restaurant Supply
Good pricing and an on-time delivery are exactly what we aim for. We appreciate your business!
Réponse de KaTom Restaurant Supply
A helpful salesperson and a refrigerator that looks great make for a good experience. Thank you for choosing KaTom!
This company seems to prioritize…
This company seems to prioritize accurate delivery and high- quality products. I have used their services before , They are a company I trust among online businesses.
13 octobre 2026
Réponse de KaTom Restaurant Supply
Knowing you can count on accurate delivery and good products matters. Thank you for coming back to KaTom.
two items arrived fine but other two…
two items arrived fine but other two items backordered for nearly a month without an estimated ship date provided. still waiting for the credit for one item i finally had to cancel. one B/O item arrived today from a September order. Wont order from them again.
28 septembre 2026
Réponse de KaTom Restaurant Supply
Receiving part of an order while the rest stays backordered, then waiting on a credit after cancelling, is a lot to keep track of. We have your information, and a member of our Customer Success Team will reach out to review the remaining items and the credit.
Réponse de KaTom Restaurant Supply
Thanks for the review, Scott. We appreciate your business!
Kyle was fantastic
Kyle was fantastic. Very responsive and easy to work with. We hot everything we needed and in a timely manner. I cantvsay wnough about how great our experience was!
28 septembre 2026
Réponse de KaTom Restaurant Supply
We’re glad Kyle was able to keep everything moving and make the process easy. Thank you for your business!
Everything was pretty average nothing…
Everything was pretty average nothing exceptional.
13 octobre 2026
Réponse de KaTom Restaurant Supply
Thank you for the honest feedback, Barbara. We’re glad the order went smoothly, and we appreciate you choosing KaTom!
Fast fullfillment
I received part of my order in a very timely fashion, however part of it has been backordered and I have not received it yet. I was not billed for anything I haven't received yet, so no harm, but sure hope the rest is on its way.
23 septembre 2026
Réponse de KaTom Restaurant Supply
We’re glad most of your order arrived quickly. We understand you are still waiting on the backordered item, and a member of our Customer Success Team will reach out with an update.
I ordered 24 items
I ordered 24 items, but without notifying me, I only received 4, and the shipping fee was the same as before.
21 septembre 2026
Réponse de KaTom Restaurant Supply
Receiving only part of a larger order without an explanation is frustrating. We have your information, and a member of our Customer Success Team will reach out to review what was shipped, what remains, and the shipping charge.
The delivery person was rude and left…
The delivery person was rude and left the freezer outside. This information should be disclose before check out
21 septembre 2026
Réponse de KaTom Restaurant Supply
We understand why the way the freezer was delivered was upsetting, especially if that was not what you expected. Although large equipment is delivered by a third-party carrier, we are still sorry the experience fell short. We have your information, and a member of our Customer Success Team will reach out to help.
Online order help was awesome
13 octobre 2026
Réponse de KaTom Restaurant Supply
Questions while ordering should be easy to get answered. We’re glad our online team made that part simple!
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