easyJet Arvostelua 

Unfortunately, neither you nor the company were honest with me. You told me the trip would be cancelled and that I would be compensated for everything—transportation, hotels, and even the city tax. However, after I submitted all the documentation and waited over a month, you informed me that I would only be reimbursed for the city tax, leaving the transportation costs uncompensated. I sent multiple emails with proof and receipts, yet—to this day—no one has replied. I hope others avoid dealing with you; I trusted you, but you simply wasted my time to no avail. 👎🏻👎🏻👎🏻

Mutaz was absolutely amazing! She was incredibly kind, patient, and understanding throughout our conversation.

I accidentally booked the wrong flight date, and I was really stressed about it. But he went above and beyond to help me find the best solution, even offering options that would save me money.

She made the whole experience so much easier, and I truly appreciated his kindness and support.

Thank you so much, Mutaz! You deserve all the recognition for your wonderful service! ❤️

Good and quick collaboration. Assistant Mustafa is a good worker. Grateful for his help.

Contacted EasyJet with an issue and Nazir on customer service was able to help and reassure.

Useless customer service. Even though I'm a regular flyer and loyal customer

got cut off after a conversation which took 40 mins and should have taken no longer than 5 minutes and still not quite resolved

Good comms , kind and friendly staff

We have just put in a complaint through Trust pilot and siba has got back to us...as follows the complaint we sent details of the holiday and the flight.. passengers names Tracy Clayton email address regarding the booking ..... booking reference KCRS6MX.. the 8th of September caught up in air traffic control phone numbers for Tracy +447958385534.. and my phone number +447711893957.. please treat this with the utmost urgency as we have been filling forms out and speaking to people as well promising money on our account and emails
Reply from easyJet

2 days ago
Hi Matt,

We are truly sorry to hear about your experience with the air traffic control disruption and the ongoing frustration regarding your refund and compensation. We completely understand how exhausting it must be to continuously follow up on promised funds over the past month, and we apologize for the stress and inconvenience this delay has caused.

Please email a copy of your review and your booking reference to and our dedicated team will be in touch.

Siba

Unbelievable we was caught up in air traffic control to see the eighth of September. We Were Promised compensation and seat money from easyJet and can you believe it I will be chasing them for the fourth time to day still a month down the line nothing we will be getting in touch Monday for the fifth time we've even had promises putting our money back on our account but bad service

And the lies

Akram was a great attendant, I tried two brazillians attendants before and neither even tried to see what was wrong with my refund, even while questioning it.
But Akram really tried to help.

Awful service. Trying to get a refund after a cancelled flight and endless emails. and chat function to customer service no help at all.

Terrible customer service – easyJet flight EZY2621 to Agadir

I arrived at the airport on time but reached the gate 7 minutes late. Around 10 other passengers were in the same situation, some only 2 minutes late.

A staff member named Hamza, who said he was the manager, was extremely rude and dismissive, telling us to leave without properly explaining anything. When we went to collect our luggage, he was laughing at us and instructed other staff not to help, even though some employees were willing to assist us.

We waited over an hour for our luggage and were treated with absolutely no respect or compassion.

I understand that airlines have boarding deadlines, but there is no excuse for humiliating passengers or treating them so disrespectfully. This experience was completely unacceptable and has left me with a very negative impression of easyJet.

Supply hot food in a clean environment

Personale gentile, educato e disponibile

Just had lovely, polite and fast help from your customer service. Thank You!

15:40 Uhr Flug fiel am 2.10. von FRA nach FCO wegen techn. Störung an der Hydraulik aus, nachdem wir fast schon eine Stunde im Flugzeug saßen. In Frankfurt KEIN deutschsprachiges Personal. Niemand hatte eine Info wie es weitergeht. In der App stand bis 17:30 nur der angebliche pünktliche Abflug. Von 17:30 - 20:30 wurde in der App kommuniziert, dass es einen Ersatzflug am Abend gibt. Um 20:30 wurde kommuniziert, dass der Flug von Freitag 15:40 auf Samstag 17:30 um fast 26(!) Stunden verlegt wird. Da wir nur einen Wochenendtrip nach Rom geplant hatten, stornierten wir den Flug. Das Stornieren in der App war nicht wie überall beschrieben möglich. Das Positive: Am 3.10. erreichte ich eine Person in der Hotline, die die Stornierung vornahm. Es gab keine Bestätigung darüber, aber diese Info gab der Mitarbeiter wenigstens. Die Gutschrift erfolgte tatsächlich innerhalb von nur 2 Tagen. ABER: Wir hatten Ärger, haben 8 Stunden am Flughafen verbracht und dann unsere Hotelreservierung verloren. Die EU sieht in diesem Fall eine pauschale Entschädigung von 250,- Euro pro Person vor. Diese verweigert easyJet mit dem Hinweis, dass der Flug nicht angetreten wurde. Klar wurde der nicht angetreten. Mit 26 Stunden Vertretung waren von 48 Stunden Aufenthalt nur 22 übrig. Aber das eine hat nach EU-Recht auch nichts mit dem anderen zu tun. Schadensersatz steht unabhängig zu, ob der Flug angetreten wurde oder nicht, gerade wenn eine Annullierung nicht mind. 14 Tage vorher angemeldet wurde. Liegt jetzt bei FlyRights. Und egal wie billig die Flüge sind: ICH WERDE NIE MEHR EASYJET BUCHEN!!!!

All process was smooth and live agent helped to sort out the matter nicely.

Great contact

Polite members of staff and really helpful

The customer service staff was very quick to understand my concern and acted promptly and efficiently to resolve my query within a few minutes. Good job!