We’re sorry for the frustration this caused, especially having to cancel your card. You mentioned that the $19.45 PrimeDefender charge appeared after you entered your information while trying to pay for parking in Washington, DC.
PrimeDefender is not part of the parking payment process and does not obtain payment information from parking websites. Our advertisements are clearly identified as advertisements, and the PrimeDefender name, product, pricing, and subscription details are displayed throughout our signup process.
We’d really like to understand what happened in your case. If you can provide any details about the parking website, sign, or page you were using when you encountered PrimeDefender, please send them to us so we can investigate how you reached our signup page.
For assistance with the $19.45 charge, please contact us at 1-855-718-7363 or service@primedefender.com, and we’ll be happy to resolve this for you.