Site Customization
Transform your knowledge base into a natural extension of your brand. Every color, logo, menu, and message can be tailored to your brand identity.
Trusted by thousands of businesses across 150+ countries
Landing Page
- Craft a branded knowledge base homepage that feels like a continuation of your website.
- Highlight featured content, trending articles, and new releases to accelerate discovery.
- Deliver first impressions that communicate credibility and polish from the very first view.
Advanced Customization
- Add your logo, favicon, headers, and footers to align perfectly with your corporate design language.
- Leverage HTML/CSS to add advanced customization, styling, or interactivity to your knowledge base site.
- Build trust by making your help site visually consistent across all customer touchpoints.
Header/Footer Navigation
- Add navigation elements like links and social media icons to improve user navigation.
- Align navigation menus with your website for a seamless browsing experience.
- Reinforce brand familiarity with consistent structure across your product ecosystem.
Customize every detail of your knowledge base
Colour Theme
- Configure unique themes for each workspace, product, or language for maximum relevance.
- Switch instantly between light, dark, or custom palettes to reflect your brand standards.
- Help readers feel your website touch, no matter where they engage.
Menus
- Add flexible single or multi-level menus to guide users to the right resources.
- Organize content in line with your company’s hierarchy, improving discoverability.
- Mirror your website’s structure to ensure continuity for customers and employees.
Smart Bars
- Communicate promos or feature announcements directly inside your knowledge base.
- Push critical information like downtime without disrupting the user journey.
- Turn your knowledge base into a live communication channel.
Migrate from generic portals to branded experiences
Without Document360
- Knowledge bases look like one-size-fits-all portals with no identity.
- Navigation is rigid and limited, leaving users frustrated and lost.
- Critical announcements or downtime updates get buried in emails.
- Branding is fragmented across support touchpoints.
With Document360
- Every detail from logo to theme reflects your unique brand identity.
- Menus, headers, and footers guide users seamlessly to the right content.
- Access alerts and promos directly inside the knowledge base.
- Unified design reinforces consistency at every customer interaction.
❓Frequently Asked Questions
What can I customize on my Document360 knowledge base site?
You can customize the site's logo, brand colors, fonts, and header and footer layouts. Custom CSS and JavaScript can also be injected through the portal settings for further appearance and behavior changes.
Does Document360 support custom domains?
Yes. Document360 supports custom domain configuration so your knowledge base can be hosted at your own domain. Setup includes TXT, CNAME, and SSL verification steps.
Can I configure the navigation on my Document360 knowledge base site?
Yes. Document360 lets you configure primary and secondary navigation in the site header and footer. You can add custom links, ticket deflector forms, glossary pages, and other items through the site customization settings.
Can I have separate branding for different knowledge base projects?
Yes. Each Document360 project has its own independent site customization settings like logo, colors, fonts, and layouts, allowing you to maintain distinctly branded sites for different products or audiences.