Catrine bruun

Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a wrong/damaged item because of a fault during the production process, we are willing to offer you two solutions as below:
1. Send new items to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality items and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html

Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)

*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.

You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.

Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team

Tusind tak for den vilde anmeldelse! 🤘😍 Det betyder så meget at høre, at du har haft den fedeste uge – kæmpe tak fra alle guiderne! ❤️

Vi håber, vi ses igen næste år – eller allerede til reunionfesten d. 29. + 30. august i Odense!

Tusind tak for din fantastiske anmeldelse! 💛 Det betyder virkelig meget at høre, at du har haft en så gennemført og mindeværdig oplevelse – og vi er glade for, at du har følt dig velkommen, set og inkluderet hele vejen igennem.

Vi forstår godt, at det kan føles som lidt “pølsepres” i starten, men som du så fint skriver, handler det om at få flest muligt med på de oplevelser, man virkelig ikke vil gå glip af – og hvor er det dejligt at høre, at det endte med at være det hele værd!

Kæmpe skud ud til Amalie, Yasmin og Sofie – vi sender dine søde ord videre, de bliver uden tvivl glade! 💫

Vi håber, vi ses igen næste år – eller allerede til reunionfesten d. 29. + 30. august i Odense!