Do NOT rent with PriceCarz
Do NOT rent with PriceCarz! They advertise cars they don’t actually have in their fleet, they don’t allow you to see the contract before signing, they give you a much cheaper car as a substitute, send incorrect contracts, and are very difficult to contact once the rental has started.
We booked a “Mercedes GLC or similar” Premium SUV Full Size, advertised with a 2026 Mercedes GLC. Months before the trip, we called specifically to make sure we would get the GLC and were explicitly told that we would.
At pickup, late at night after our flight, we asked to see the contract before signing but were told we could not. Tired and wanting to leave the airport, we accepted this. Only after signing were we taken to a Mercedes GLB. The employee told us it was the only SUV available and that PriceCarz did not actually have a Mercedes GLC in its fleet. He also confirmed that the GLB was petrol.
The contract was emailed only after we had left the airport, and it incorrectly stated that the car was diesel.
The next morning we spent a large part of the morning trying to contact PriceCarz because they repeatedly did not answer the phone. When we finally reached them, they insisted that the GLB was an acceptable substitute for the GLC and again confirmed that they did not have a GLC in the fleet.
Their only solution was a €40 voucher for a future rental with them, or that we could complain to the authorities.
When we later needed to refuel, I checked the VIN because of the conflicting information. The car was in fact petrol, not diesel as stated in the contract. Their incorrect contract therefore created a real risk of putting the wrong fuel in the car.
This was not just a normal “or similar” substitution. We were promised a GLC in advance, given a cheaper GLB instead, denied the opportunity to review the contract before signing, sent a contract with the wrong fuel type, and then received extremely poor customer service when we tried to resolve it.
Besvarelse fra PriceCarz
