Loop Earplugs Anmeldelser 

8.261
•
TrustScore 3.5 ud af 5

3,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Generelt fine produkter, men en aldeles håbløs kundeservice. Når man vil returnere en vare, så bliver man henvist til en returneringsportal, som det var umuligt at få til at fuldføre anmodningen. Så t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Deres produkter er af prima kvalitet og der er rigtig god service når man kontakter dem. Desværre måtte jeg for nyligt finde en anden løsning, da ørepropperne skubbede min psoriasis ind i øret og dann... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Har ændret min vurdering. Firmaet kontaktede mig hurtigt efter denne anmeldelse og forsendelsesproblemet er løst. Så omend kontakt via hjemmeside ikke var mulig, så har Loop handlet hurtigt igenn... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Bestilte lige før jul - og var klar over levering henover ferien ville være forlænget. En uge inde i januar skrev jeg til kundesupport - og fik at vide, at pakken var anset som gået tabt og de straks... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Online markedsplads
  2. også i
  3. Butik med modetilbehør

Om Loop Earplugs

Skrevet af virksomheden

Your life, your volume.

At Loop Earplugs we are redefining what earplugs look, feel and sound like. Our mission is to give people the freedom to choose how they listen, protect their ears and live life at their own volume.

Our products are designed for style, comfort and performance, making them the perfect solution for everyday use. Whether you need earplugs for concerts and festivals, studying, sleeping, commuting, traveling, motorcycling or DIY projects, Loop empowers you to take control of sound.

Loop users are a diverse community all over the world: festival goers, EDM fans, parents, students, travelers and people with noise sensitivity. Bold, daring and original, Loop Earplugs are more than hearing protection. They are a lifestyle choice that helps you tune in, tune out and live life on your own terms.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

8 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 99 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,5

Alle anmeldelser

(8.261)

2.275 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Manglende pakke og ingen svar på mails...

Manglende pakke og ingen svar på mails eller beskeder:

Jeg købte loop earplugs via deres hjemmeside og fik tilsendt en mail dagen efter, der bekræftede at min pakke var sendt og et link til at tracke min pakke. Efter en uges tid holdt linket op med at virke og efter 15 hverdage (den tid jeg kunne forvente levering), var min pakke ikke kommet. I de mails jeg havde fået om ordren og pakken stod der, at jeg bare skulle svare på de mails og så var de klar til at hjælpe 24x7. Jeg skrev flere gange både via de mails og en gang via loops hjemmeside og fik aldrig svar selv efter en uge. Én ting er en mistet pakke, men det er det aldrig at få svar, der får en til at tænke at man er blevet scammet.

13. oktober 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Nete,

Thank you for taking the time to share your review.

We sincerely apologize for the delay in your delivery, the tracking link issue, and the silence in our communication regarding your order inquiries.

We are truly glad to share that delivering reliable shipping and responsive, dependable customer service is a fundamental standard for our support team. When order transit encounters unforeseen tracking disruptions, providing clear updates and steady guidance is our highest priority, and we deeply value you bringing this to our attention.

We would love to help you further and resolve this immediately, so we have sent you a request to continue with your follow-up through email right away to ensure your order or a replacement is properly taken care of.

Thank you again for reaching out, and we look forward to connecting with you directly in your inbox to ensure everything is made right!

Bedømt til 1 ud af 5 stjerner

Skuffende oplevelse og dårlig kundeservice

Jeg bestilte 2 sæt Loop Dream d.10/09. Efter omtrent en uges tid har jeg intet hørt udover at de skulle være på vej, men når jeg tjekker sporingen står de stille. Først efter at jeg flere gange selv kontakter DAO og Loop får jeg at vide d.30/09 at produktet er beskadiget og at de sender en erstatning. På nuværende tidspunkt har jeg endnu ikke modtaget min ordre og jeg ved ikke hvor længe der kan gå.
Jeg er dybt utilfreds med håndteringen og den manglende kompensation for så lang tid, som jeg har ventet og venter på min ordre.
Dybt skuffende.

10. september 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hey there, thanks for sharing. We're sorry to hear about your experience. You can rest assured that we can see that your replacement order is in transit, but one of our champions will get in connected with you via email and help you out with your issue. We greatly appreciate your patience. Your support means the world to us!

Bedømt til 3 ud af 5 stjerner

De virker ikke mod snorken

De virker ikke mod snorken. Jeg gentager IKKE mod snorken. De dæmper andre lyde som kan genere. Men det var mod min mands snorken de skulle hjælpe. De er dog behagelige og have på.

1. oktober 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Jane,

Thank you so much for taking the time to share your review with us!

We truly appreciate your honest feedback regarding your experience with sound reduction levels when it comes to your husband's snoring, your note on how well they buffer against other disturbing background sounds, and your positive comment on how comfortable they are to wear.

We are so glad to hear that you experienced good reduction of general ambient noises and a comfortable fit! The core mission behind our sleeping earplugs is to unite effective noise management with long-lasting comfort for overnight wear. Because snoring often produces low-frequency sound waves and vibrations that travel through both air and bone, the level of perceived sound dampening can vary, with finding the optimal tip size and secure seal playing a key role in achieving maximum acoustic reduction.

Your insights and real-world observations give our product development team valuable feedback as we continuously work to refine our sleep solutions.

Thank you again for trying Loop earplugs, and for sharing your overall perspective with us!

Bedømt til 1 ud af 5 stjerner

Earloops

Bestilte et par i marts 26(nu er det sept 26) efter ca 3 uger fik jeg 2 gange sms om at de var forsøgt afleveret kl 10.30....ingen anmeldelse, intet afhentningssted, intet tlf nr. Skrev mail et par gange, at pakken måtte sættes v døren el i postkassen, men intet skete og har heller aldrig, som minimum, fået pengene retur, så hold jer langt væk. Fup og fidus

8. marts 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Anita,

Thank you for taking the time to share your review with us.

We appreciate your detailed feedback regarding your order placed in March 2026, the delivery notifications you received regarding drop-off attempts, your email correspondence regarding delivery preferences, and your experience regarding your refund status.

Ensuring that every order is delivered reliably or resolved with complete clarity is a top priority for our team. We hold our shipping partnerships and customer care standards to high levels, and hearing your account gives us essential insight into where delivery carrier handoffs and messaging loops require closer monitoring.

Every genuine order is backed by our full customer support commitment, including prompt order tracking, delivery assistance, and guaranteed refunds whenever a package fails to reach its destination. Your experience highlights key areas where we can refine our logistical tracking and communication updates for our international shipments.

Thank you again for bringing your detailed timeline to our attention!

Bedømt til 3 ud af 5 stjerner

Håbløs AI kundeservice

Generelt fine produkter, men en aldeles håbløs kundeservice. Når man vil returnere en vare, så bliver man henvist til en returneringsportal, som det var umuligt at få til at fuldføre anmodningen. Så til kundeservice, som synes domineret af AI agenter. Vel og mærke ret ubehjælpelig AI, hvor man bliver bedt om at gentage oplysninger og bliver sendt i mærkelige loops. Når det endelig lykkes at få arrangeret returnering, så kommer der ingen refundering og den skal der så rykkes for. Lur mig, om der ikke kommer en generisk AI-genereret kommentar fra Loop til denne anmeldelse.

1. september 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Kenneth,

Thank you for taking the time to share your review with us.

We appreciate your feedback highlighting our products, your experience navigating our online returns portal, your interactions with our automated assistance tools, and your updates regarding the processing time for your refund.

Ensuring a seamless returns process and providing smooth, reliable support for every customer is extremely important to us, and we would love to help you further with your return and refund details. To ensure your request receives our immediate, personal attention and that your refund is fully resolved, we have sent a request directly to your email address so we can immediately continue with your follow-up through email.

Thank you again for bringing this to our attention and giving us the opportunity to assist you!

Bedømt til 1 ud af 5 stjerner

Dårlig service

Bestilte for 4 dage siden og har intet hørt fra dem. Virkelig ikke i orden.

PS- you claim to have sent me an email. But no, you have not.

8. september 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Katja,

Thank you for taking the time to share your review with us.

We appreciate the opportunity to address your feedback regarding your order placed four days ago, your anticipation of communication, and your expectation for prompt updates.

Ensuring swift processing and clear, timely shipping communication is extremely important to us, and we would love to help you further with your order details. To ensure we can check your shipment status right away and provide you with clear tracking information, we have sent a request directly to your email address so we can immediately continue with your follow-up through email.

Thank you again for bringing this to our attention and giving us the opportunity to assist you!

Bedømt til 3 ud af 5 stjerner

Manglende pakke

Jrg bestilte d. 19.8.2026. Pakken ser ud til at være gået tabt i Amsterdam. Jeg fik dog fat på kundeservice, som har refunderet mine penge. Jeg fik valget om en ny ordre eller pengene. Jeg tør ikke bestille igen, da jeg kan se, at flere oplever samme problematik. Men dejligt, jeg fik mine penge igen.

6. september 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hey there, thank you for sharing your feedback with us! While we are so sorry to hear that your original package went missing in Amsterdam, we are really glad our customer service team was able to help you promptly with a full refund.

We completely understand your hesitation about placing a new order. Please rest assured that we are actively working with our shipping partners to resolve these regional transit delays and make our delivery experience as reliable as possible.

We truly appreciate your kind words about our support team, and we hope to have the opportunity to welcome you back in the future whenever you're ready!

Bedømt til 1 ud af 5 stjerner

Jeg er desværre på en stjerne

Jeg er desværre på en stjerne, da de som mange skriver slet ikke svarer, når man skal returnere sin vare, intet svar udover en auto genereret mail " din forespørgsel er under review". Så fup og fis som meget andet på nettet.

3. september 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hey Peter, thanks for sharing. We're sorry to hear about your experience, I can see that one of our champions has already gotten connected with you and helped you out with your issue. We greatly appreciate your patience. Your support means the world to us!

Bedømt til 1 ud af 5 stjerner

Lad være med at købe Loop øreprop!

Lad være med at købe Loop øreprop - for- den 8/8/2026 købte jeg et sæt og - ja - pengene er spildt - der er ikke kommet noget som helst, og de siger bare at de ikke har modtaget nogen bestilling. Men altså 304,00 kroner lige af vinduet. Anker

18. august 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hi Anker, thank you for reaching out and sharing your feedback with us. We're so sorry to hear about this experience and that you haven't received your order yet. We want to help get this sorted out for you right away, so we've sent you an email request so you can share your details with us. Once we have that information, our team will look into this immediately to find a quick solution for you.

We look forward to hearing back from you so we can make things right!

Bedømt til 1 ud af 5 stjerner

De fylder din mail indbakke op.

Produktet er super godt.
Men deres markedsføring er vild aggressiv og næsten umuligt at slippe for mails selv om man har sagt nej til markedsføring fra dem.
Virkelig et dårligt firma angående deres markedsføring. Det ville være 0 stjerner men... Så kan man ikke lave nogen.

25. oktober 2025
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Christian,

Thank you for taking the time to share your review.

We completely acknowledge everything you have shared regarding your experience, from enjoying the high quality of the product itself, sharing your reflections on our promotional communications, navigating our email opt-out preferences, and expressing your thoughts on our overall brand marketing practices.

We truly value your input, as delivering exceptional products alongside respect for your inbox preferences and communication choices is deeply important to us. Your detailed observations offer essential guidance as our marketing and systems teams review our email preference management and unsubscribe processing to ensure subscription settings are honored seamlessly across all channels.

Thank you again for taking the time to share your perspective with us!

Bedømt til 1 ud af 5 stjerner

Modtager ikke sin vare

Jeg bestilte et sæt, som aldrig dukkede op. Jeg har rettet henvendelse til customer service uden held - man får ikke svar.

Så vil du smide penge ud af vinduet, så skal du bare handle her. Du får højst sandsynligt aldrig dit produkt, som du har betalt for.

18. august 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Dan,

Thank you for taking the time to share your review!

We completely acknowledge everything you have shared regarding your experience, from placing an order that has not yet arrived, attempting to reach our support team regarding your order status, and sharing your overall reflection regarding your purchase experience and delivery outcome.

We truly value your perspective, as ensuring every order reaches its destination smoothly and providing responsive, dependable communication are deeply important to us. We would love to help you further with this, and we have sent you a request so we can continue with your follow-up directly through email and review your order status right away.

Thank you again for bringing this to our attention, and we look forward to assisting you via email!

Bedømt til 5 ud af 5 stjerner

Deres produkter er af prima kvalitet og…

Deres produkter er af prima kvalitet og der er rigtig god service når man kontakter dem. Desværre måtte jeg for nyligt finde en anden løsning, da ørepropperne skubbede min psoriasis ind i øret og dannede propper. Hvis de på noget tidspunkt får lavet noget der ikke går ind i øret, så vil jeg helt klart gå tilbage til at bruge deres produkter. For nu, må jeg bruge voks kugler der lukker tæt for det ydre øre, hvilket fungerer fint

31. oktober 2025
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Alice,

Thank you so much for taking the time to share your review!

We completely acknowledge everything you have shared regarding your experience, from considering our products top-notch, praising the excellent service provided when reaching out to our team, sharing your experience with psoriasis being pushed into the ear canal causing blockages, transitioning to external wax balls that seal the outer ear as a temporary solution, and expressing your enthusiasm to return to Loop if we ever develop a product that sits outside the ear canal!

We truly value your kind words and your perspective, as delivering exceptional service and high-quality earwear while keeping our community's comfort and health in mind is deeply important to us. Hearing about your personal needs regarding ear health offers valuable insights to our design and innovation teams as we explore new product concepts and fit styles for the future.

Thank you again for your thoughtful feedback and for being such a wonderful part of the Loop community! ✨

Bedømt til 4 ud af 5 stjerner

Elsker produktet - dårlig kundeservice

Jeg elsker loop earplugs og anbefaler dem til alle - har brugt deres "Quiet" model i årevis nu og kan ikke sovet uden. Har købt flere par, i de tilfælde jeg har mistet en.
De sidder godt i ørerne og får ikke min øregang til at "svulme op" som andre ørepropper kan gøre.

Jeg synes dog deres kundeservice er blevet meget dårligere med årerne... det er utrolig svært at få fat i en rigtig person, man får KUN fat i en AI-bot. Hvilket er OK - men vil gerne kunne få fat i en rigtig person, når det giver mening. Såsom, hvis man har lavet en fejl i sin ordre.
Det virker til, at de har sparet på kundeservicen, hvilket jeg synes er meget synd.
Derfor ikke 5 stjerner.

1. marts 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Veronica,

Thank you for taking the time to share your review!

We completely acknowledge everything you have shared regarding your experience, from loving Loop earplugs, recommending them widely to others, relying on the Quiet model for years for restful sleep, purchasing backup pairs, enjoying a comfortable fit without ear canal swelling, observing changes in contacting live customer support over time, and feeling that accessing a human team member for order updates would elevate your experience back to 5 stars.

We are so thrilled to hear that our Quiet earplugs have been such a trusted, daily sleep essential for you over the years and that their comfortable design stands out compared to other options! We also truly value your honest perspective on our support channels, as providing helpful, accessible care is deeply important to us. Your feedback regarding direct access to our team offers valuable guidance as we continuously refine how we serve our community.

Thank you for being such a loyal, longtime part of the Loop family!

Bedømt til 1 ud af 5 stjerner

Ordrer aldrig kommet

Jeg bestilte to sæt tilbage i midt juni og her start August har jeg stadig ikke modtaget dem. Jeg har prøvet at række ud til dem flere gange, men jeg får kun fat i en AI som siger at en fra customer teamet tager fat i min mail. Men har aldrig hørt noget tilbage. Vil egentlig helst bare have alle pengene retur, da alle festivaller alligevel er forbi nu.

1. august 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Julie,

Thank you so much for sharing your review.

We completely acknowledge everything you have shared regarding your experience, from placing your order for two sets in mid-June, waiting through early August without receiving your package, reaching out to our support channels multiple times and interacting with our AI assistant, expecting to hear back from our customer care team, and your preference for a full refund now that festival season has passed.

We value your detailed perspective on your order timeline and customer support communication. Ensuring prompt delivery and providing clear, attentive assistance are core priorities for our team, and hearing direct feedback about your journey helps us continuously evaluate our shipping routes and refine our support channels to better serve our community.

We would love to help you further with this and process your request! To make sure we take great care of you right away, we have sent you a direct request so we can connect with you and continue with your follow-up directly through email.

Thank you so much for taking the time to share your review, and we look forward to assisting you via email soon.

Bedømt til 5 ud af 5 stjerner

Godt produkt og fin levering

Jeg bestilte ved Loop earplugs egen hjemmeside d. 15 juli og kunne egentlig hente dem i går (d. 24 juli).

Det passer helt fint med hvad de skriver med forventet leveringstid (5-10 hverdage) 👌

Jeg har kun lige prøvet dem i kortere tid til at reducere støj fra børn og her virker de helt fint og er egentlig også ret behagelige at have i 🙌

25. juli 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Nanna,

We are so glad you took the time to share your review with us on Trustpilot! We truly appreciate you highlighting your smooth ordering experience directly through our website, noting how perfectly the delivery aligned with the expected 5–10 business days, and sharing your first impressions of how comfortably they fit while effectively helping to reduce everyday noise from children.

Your absolute comfort, peace of mind, and satisfaction remain our highest priorities, and we always want to ensure every moment with our products brings you complete joy and well-being. Your valuable feedback is deeply appreciated as we continually strive to craft exceptional experiences for every member of our community!

Bedømt til 1 ud af 5 stjerner

Har købt 2 sæt Loop Dream til mig og…

Har købt 2 sæt Loop Dream til mig og min partner. De er virkelig dårlige, passer dårligt i øret, har prøvet alle ear tips og ingen af dem sidder godt i øret.
Så det har været spild af penge, så fraråder at købe Loop Dream.
Har for nogle år siden købt “almindelige” Loop som virker godt.

5. juni 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Flemming,

Thank you so much for taking the time to share your review!

We truly appreciate that you chose Loop Dream for both you and your partner, and it is wonderful to hear that your original Loop earplugs have been working so well for you over the years.

We completely hear you regarding the importance of a secure, comfortable fit for both of you. Everyone's ears are uniquely shaped, and we want to ensure you both have an experience that feels completely right.

Thank you again for being a longtime member of the Loop community and for sharing your honest thoughts with us!

Bedømt til 1 ud af 5 stjerner

Der står at jeg har modtaget min pakke

Der står at jeg har modtaget min pakke, men har slet ikke modtaget den. Kommer aldrig til at købe derfra. Det er scam.

15. juni 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Lamia,

Thank you for taking the time to share your experience with us on Trustpilot. We completely acknowledge everything you have shared regarding your delivery tracking status showing as delivered, the fact that you have not received your package, and your impressions surrounding your experience.

Ensuring that every order reaches your hands safely and reliably is our absolute top priority, and we want to ensure this is completely resolved for you right away. We would love to help you further and make things right!

To help us assist you directly, we have sent a request to your email so we can continue with your follow-up and locate your package. We look forward to connecting with you there and turning this experience into a positive one!

Bedømt til 1 ud af 5 stjerner

Jeg modtog aldrig de buds jeg…

Jeg modtog aldrig de buds jeg bestilte...

21. april 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Jens,

Thank you for sharing your experience with us, and we completely acknowledge that you did not receive the earplugs you ordered.

Ensuring your order arrives safely into your hands is our top priority, and we want to make sure this is completely resolved for you. We would love to help you further with this right away!

To ensure we can provide you with a direct solution, we have just sent a request to your email so we can continue with your follow-up there. We look forward to connecting with you and making things right!

Bedømt til 3 ud af 5 stjerner

Jeg bestilte nogle earplugs d 4/7

Opdateret - efter en sløv anmeldelse fra min side, skete der noget, og min ordre er nu leveret, og jeg har derfor givet dem lidt mere.

Jeg bestilte nogle earplugs d 4/7, og de har så været i transit i Amsterdam siden d. 8/7. Hvor lang tid skal man lige regne med at få sin vare?
Kan se, at andre har samme oplevelse. Det kan da ikke passe.

4. juli 2026
Uopfordret anmeldelse
Loop Earplugs-logo

Besvarelse fra Loop Earplugs

Hello Inge,

We are incredibly grateful that you reached out to share your experience with us, and we appreciate you posting your review.

We completely acknowledge everything you have shared regarding your order placed on July 4th, your tracking updates showing that your package has been in transit in Amsterdam since July 8th, your question regarding the expected delivery timeline, and your observation that other customers have noted a similar journey. Ensuring your package arrives promptly and keeping you informed every step of the way is incredibly important to us.

We are fully committed to tracking down your order and providing you with the exact arrival details you need. We would love to help you further with this right away, and we have just sent you a direct request so we can seamlessly continue with your follow-up through email to get this sorted out for you immediately.

Thank you again for bringing this to our attention, and we look forward to connecting with you directly!

Bedømt til 3 ud af 5 stjerner

Rutsjebane tur med Loops

* Update, mine loops kom i tide efter god korrespondance med DAO. Servicen efter denne anmeldese fra Loops, har også været meget bedre hvorfor jeg ændrer min rating 1 til 4 stjerner. Årsagen er også at loops har virket godt til deres formål.
—
Trods alle de dårlige anmeldelser om forsinket levering tog jeg chancen. Jeg bestilte 2x Loop Experience 2 Plus, som jeg skulle bruge til en festival d. 10. juli. Jeg bestilte d. 29. juni, og med en oplyst leveringstid på 3-5 dage burde det have været en realistisk tidsramme. Der tog jeg fejl.

I god tid kontaktede jeg deres chat for at sikre mig, at jeg ville modtage varerne i tide, og fik at vide, at min forespørgsel var sendt videre på mail. Jeg hørte ikke noget i flere dage og prøvede chatten igen. Denne gang fik jeg blot et link til sporingen og besked om selv at kontakte fragtselskabet – virksomheden ville ikke tage ansvar for noget som helst.

Jeg kontaktede derfor selv fragtselskabet, som fortalte, at pakken formentlig ikke ville nå frem i tide, da den havde ligget stille i transit i flere dage. Jeg havde håbet, at virksomheden selv ville opdage dette og gribe ind for at sikre kundetilfredsheden – men nej.

Når pakken (måske) en dag når frem, bliver den naturligvis returneret, da den ikke ankom i tide til sit formål. Jeg forstår simpelthen ikke forretningsmodellen: Havde jeg blot fået varerne til tiden, havde de tjent godt på et køb af to af deres dyreste modeller. Det virker som en tabt sag for alle parter.

Hvis I når at læse dette i tide og sørger for, at jeg modtager min ordre inden d. 10. juli, sletter jeg med glæde denne anmeldelse og skriver gerne en god i stedet. Men jeg tvivler stærkt på, at servicen pludselig forbedrer sig nu.

8. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Loop Earplugs

Hi Phil, we're sorry to hear about your experience and that you haven't received your order yet. We'll love to see what we can do for you, so one of our champions will get in connected with you via email and help you out with your issue. We greatly appreciate your patience. Your support means the world to us!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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