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Expand Fin to email is now live on Fin Academy!

25 days ago

Fin Community

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johnmarshalNew Participant

Customers & Experts Connect

Lab Grown Diamond

At Ouros Jewels, we create timeless Old European Cut Diamond Rings using lab grown diamonds, combining ethical craftsmanship with affordable luxury. Trusted across the USA, UK, Canada, and worldwide, we design certified engagement rings and fine jewe

earsdecorNew Participant

AI Insights

Will AI Become Essential for Online Jewellery Brands?

From virtual styling to personalized product recommendations, AI is reshaping eCommerce. How do you think jewellery brands like Ears Decor can use AI to improve the customer experience? Explore their collections at https://earsdecor.com.

earsdecorNew Participant

AI Insights

How Is AI Transforming the Online Jewellery Shopping Experience?

AI is changing how customers discover and buy jewellery through personalized recommendations, virtual try-ons, and smart search. I noticed Ears Decor uses a modern online shopping experience for diamond and gemstone earrings. Do you think AI will bec

Henrik LeneriusNew Participant

Connect with Fin Users

Fin pricing/cost vs. closing conversation efficiently

Hi! My initial experience from Fin has been relatively good. Mostly Fin gets it right (great!) or didn’t have enough knowledge to answer the question → customer asked to talk to a human. Also an OK outcome. What I struggle with are a number of cases

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

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15 hours ago

bosbeestActive User

Fin Product Feedback Member Group

Fin's flawed resolution assumption

Hello everyone :)I've discussed Fin's flawed assumption of resolved cases in this thread, but it was also about the billing that went with it. This has been graciously addressed in the May 21st Built for You presentation (when you reply after Fin thi

KaydeNew Participant

Option to Disable \ for macrosSubmitted

This wasn’t a problem until recently, but something seems to have updated over the weekend where both # and \ open the macro list. I’m sure that’s helpful to someone, but the thing is that \ is how I open Grammarly snippets, and since Intercom now ha

1

Cassie AlterNew Participant

Schedule send replies to emailsSubmitted

I would like to be able to reply to an email and schedule send it for the morning. I am sometimes working late at night or I know the person I am emailing is on vacation and I don’t want to bother them. I would like to be able to schedule the email f

10

Katie MayhewNew Participant

Schedule emails from the inboxSubmitted

It would be good to have the ability to schedule emails sent from the inbox to allow forward planning of adhoc outreach.

16

Jen McGeeNew Participant

Folders for tagsSubmitted

Would love to be able to organize all our tags by folder, just like we do with macro’s. It would make adding tags so much easier, not having to scroll through forever to find the tag. Especially since I have to use tags for several workarounds, we ar

1

earsdecorNew Participant

AI Insights

Will AI Become Essential for Online Jewellery Brands?

From virtual styling to personalized product recommendations, AI is reshaping eCommerce. How do you think jewellery brands like Ears Decor can use AI to improve the customer experience? Explore their collections at https://earsdecor.com.

earsdecorNew Participant

AI Insights

How Is AI Transforming the Online Jewellery Shopping Experience?

AI is changing how customers discover and buy jewellery through personalized recommendations, virtual try-ons, and smart search. I noticed Ears Decor uses a modern online shopping experience for diamond and gemstone earrings. Do you think AI will bec

Cemone JuliesNew Participant

Messenger

The From and Reply‑to fields

Hi there, The new ‘From and Reply‑to’ fields are always visible when you’re writing an email, I’ve noticed this change today, 23 July 2026.Can you please make this a preference so that one can toggle this on/off based on experience. I get that this i

Jörg MalterNew Participant

Messenger

New Link Editor breaks percent-encoded URLs in the URL path

Since today we have noticed that the new link editor automatically modifies URLs when adding or editing links in emails.The issue is that the editor decodes already percent-encoded characters inside the URL path, which changes the actual URL and brea

SarahtheSandmaamNew Participant

Reporting

Allowing Monitors for Human-Only Teammates (No Fin Requirement)

Hello! 👋 Our Quality Assurance team has a strong focus on manually evaluating conversations handled only by our human teammates. At this time, Monitors will not pull conversations for review unless the following parameter is met:The conversation must

User2088New Participant

Reporting

Conversation review now opens at the end of the conversation

I review the questions customers ask FIN. At some point in the last 5 days a change was made and now when I view the conversation (from Reports, FIN involved) the convesation automatically goes the bottom and I have to scroll up to the top for every

NickvanVlietNew Participant

Workflows

Phonecall routing

Yesterday and today we experienced two inbound phone calls in a short period where the phonecalls entered the Hold and assign call step and remained In queue.No available teammate was automatically offered the call, even though atleast one teammate

Tom McLeanNew Participant

Mobile SDKs

intercom-ios repo is >3gb to clone

Hi Intercom support,It seems like something quite big was added to the intercom-ios repo on Github, such that cloning the repo is now a >3GB download.(see https://api.github.com/repos/intercom/intercom-ios -- size: 3144481!)SwiftPM does deep clone

480

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4 days ago

Natalia_NNew Participant

Knowledge Base

Internal Article Formatting Lost

Hi everyone,I'm hoping someone has run into this before.We're currently migrating our internal Knowledge Base into Intercom for Fin/CoPilot, but we're not manually creating each article in Intercom. Instead, we're uploading our existing documentation

fieldworkNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Fieldwork

Hi team,We're integrating Intercom's MCP server into Fieldwork, an AI agent platform for consumer-brand operators. Our users connect their own Intercom accounts, and the agent calls Intercom tools on their behalf.Dynamic Client Registration against h

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F

5 days ago

News & Updates

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News & Updates

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Find best practices and guides about the Intercom Community

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