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Expand Fin to email is now live on Fin Academy!

27 days ago

Fin Community

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M

Mor CohenNew Participant

Slack Native Integration AuthenticationSubmitted

Hey, I recently started using your new native Slack channel integration, and there’s one major thing that I find missing. We have a slack channel with each one of our customers, and the members of this channel are usually: Support team members, produ

3

423

3 hours ago

Jessica QuinnNew Participant

Intercom Messenger Pop up Notifications to only appear in one tab instead of all open tabsSubmitted

Currently, pop up notifications that come through the messenger (such as responses/ message notifications) come through in all open tabs and require the user to close the same notification from the messenger in every open tab manually.Some more ideal

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5 hours ago

godofprogrammerConnector

Workflows

Looking for Intercom based softwares that can help me in social compaigns according to users locations

I am handling one of my client’s projects, where he is offering translation-based services across the World. I am a developer but confused about how can I automate certain compaigns based projects in all famous languages across the Globe. This is wha

2213

5 hours ago

L

Leon21New Participant

Topics Explorer Data ExportSubmitted

I would like to export the data from the Topics Explorer in order to create a monthly report for our product team. This would help us highlight the top pain points, common questions, and potential solutions. Having access to this export would greatly

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7 hours ago

bosbeestActive User

Fin Product Feedback Member Group

Fin's flawed resolution assumption

Hello everyone :)I've discussed Fin's flawed assumption of resolved cases in this thread, but it was also about the billing that went with it. This has been graciously addressed in the May 21st Built for You presentation (when you reply after Fin thi

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7 hours ago

SarahtheSandmaamNew Participant

Allowing Monitors for Human-Only Teammates (No Fin Requirement)Submitted

Hello! 👋 Our Quality Assurance team has a strong focus on manually evaluating conversations handled only by our human teammates. At this time, Monitors will not pull conversations for review unless the following parameter is met:The conversation must

4

250

15 hours ago

SarahtheSandmaamNew Participant

Reporting

Allowing Monitors for Human-Only Teammates (No Fin Requirement)

Hello! 👋 Our Quality Assurance team has a strong focus on manually evaluating conversations handled only by our human teammates. At this time, Monitors will not pull conversations for review unless the following parameter is met:The conversation must

1182

15 hours ago

R

RichieNew Participant

Allow CC and BCC recipients to be added to Fin's outbound email repliesSubmitted

Currently, Fin AI Agent has no way to add CC or BCC recipients to its outbound email replies. Fin can only carry forward participants that were already on the inbound thread , there is no mechanism to inject a standing address into every reply Fin se

1

Maddy SimonseNew Participant

Add Spell Check to Help article editorSubmitted

Right now, the Intercom help article editor doesn’t have spell check. You need to rely on extensions to see simple spelling errors. Request to add simple spell check functionality to the help article editor.

1

Helen Bennie02New Participant

Helpdesk

Office Hours for ticketing reporting

We are having trouble with office hours not being taking into account for the ticketing reporting. For example, the report says the ticket was open for 1 day and 4 hoursWhen you look at the breakdown on the ticket it says:ticket open: 22/05 at 1:36PM

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H

23 hours ago

SarahtheSandmaamNew Participant

Reporting

Allowing Monitors for Human-Only Teammates (No Fin Requirement)

Hello! 👋 Our Quality Assurance team has a strong focus on manually evaluating conversations handled only by our human teammates. At this time, Monitors will not pull conversations for review unless the following parameter is met:The conversation must

1182

15 hours ago

T

Teresa LaurinNew Participant

Helpdesk

Outages - Unable to Load

Good morning! I have a question regarding the current Messenger outage.Are customers still able to submit support tickets, and if so, do those conversations simply remain in the queue until the outage is resolved? Is there any message displayed to us

111

1 day ago

E

earsdecorNew Participant

AI Insights

Will AI Become Essential for Online Jewellery Brands?

From virtual styling to personalized product recommendations, AI is reshaping eCommerce. How do you think jewellery brands like Ears Decor can use AI to improve the customer experience? Explore their collections at https://earsdecor.com.

earsdecorNew Participant

AI Insights

How Is AI Transforming the Online Jewellery Shopping Experience?

AI is changing how customers discover and buy jewellery through personalized recommendations, virtual try-ons, and smart search. I noticed Ears Decor uses a modern online shopping experience for diamond and gemstone earrings. Do you think AI will bec

Cemone JuliesNew Participant

Messenger

The From and Reply‑to fields

Hi there, The new ‘From and Reply‑to’ fields are always visible when you’re writing an email, I’ve noticed this change today, 23 July 2026.Can you please make this a preference so that one can toggle this on/off based on experience. I get that this i

Jörg MalterNew Participant

Messenger

New Link Editor breaks percent-encoded URLs in the URL path

Since today we have noticed that the new link editor automatically modifies URLs when adding or editing links in emails.The issue is that the editor decodes already percent-encoded characters inside the URL path, which changes the actual URL and brea

User2088New Participant

Reporting

Conversation review now opens at the end of the conversation

I review the questions customers ask FIN. At some point in the last 5 days a change was made and now when I view the conversation (from Reports, FIN involved) the convesation automatically goes the bottom and I have to scroll up to the top for every

NickvanVlietNew Participant

Workflows

Phonecall routing

Yesterday and today we experienced two inbound phone calls in a short period where the phonecalls entered the Hold and assign call step and remained In queue.No available teammate was automatically offered the call, even though atleast one teammate

Tom McLeanNew Participant

Mobile SDKs

intercom-ios repo is >3gb to clone

Hi Intercom support,It seems like something quite big was added to the intercom-ios repo on Github, such that cloning the repo is now a >3GB download.(see https://api.github.com/repos/intercom/intercom-ios -- size: 3144481!)SwiftPM does deep clone

570

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5 days ago

Natalia_NNew Participant

Knowledge Base

Internal Article Formatting Lost

Hi everyone,I'm hoping someone has run into this before.We're currently migrating our internal Knowledge Base into Intercom for Fin/CoPilot, but we're not manually creating each article in Intercom. Instead, we're uploading our existing documentation

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6 days ago

News & Updates

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