Gorkem ER

I was a Iliad fiber user and wanted to terminate my subscription at 12th of April. I was already moved to a new address and I sent forms, complaints and messages multiple times to inform that they need to collect device from a different address. They called me at the middle of the May cause they arrived to my old address and couldn’t pick the device, obviously none of them are literate. I told them my new address but still no one came. They only responded from Instagram yet person I’m talking is far away from being helpful, only gives short and unrelated answers once a day if he feels like doing the job he’s getting paid for.

I deactivated my line almost 2 months ago and it got confirmed 1 month ago. They still charge me monthly and I can not reach anybody in Iliad cause none of the customer agents speak English. Since I cancelled my line I also can't file a complaint or send a message to Iliad about it cause my menu is deactivated. They still keep charging me each month and I CAN NOT RETURN MY DAMN DEVICE CAUSE THEY DON'T REPLY ME. I changed my apartment and they don't allow me to bring the device, they want to collect it themselves but they don't read or understand my messages about changing the apartment. Whole company is a mess, these kind of companies should go bankrupt so the better ones can actually provide for people. Stay clear of them, sending a fax is more convenient than their services.

I tried to cancel my subscription and applied from the website, personal area. Since I changed my home they couldn't pick the router from my old address so I tried to reach out to them, send a form, go to a brunch but nothing changed. It's been more than 10 days and still no response or information from them and they demand me to pay 180 Euros if I don't return the router WHICH THEY DON'T ALLOW ME TO. Stay clear of them, there are lots of other suppliers which actually do what they promise unlike those.

I bought a sofa from them indicated as 2-6 days of delivery. Currently I’m on 11th day and they gave me a tracking number on 2nd day yet the number is not in the system of logistic company. They are not replying to my mails, they are not providing any information. Only information I get is it says package on delivery, every single day. I contacted the support but they also couldn’t reach out to the company. Their warehouse is in the city I live in, 4 children can carry the sofa in 30 minutes yet this company full of adults with questionable competences failed to do that but I guess that’s pretty understandable for a company that keeps lying on delivery date, status, tracking code etc

I have ordered a PS5 and realized it is from marketplace. It's okay for now but the issue is for the last 5-6 days my PS5 is going between depots and vehicles, getting failed to delivered god knows why. It's a delivery to a delivery point so it's pretty hard to fail at that job. The issue with Mediaworld is that I can not reach them and I can only reach to the company that's selling the item and they are not being helpful. So Mediaworld is getting its' share from my purchase yet I can not reach to them to complain and resolve issues I had with a purchase I made through their website. Total hypocrisy, get your profit yet do not take the responsibility.

My package has been going back and forth between their branches for the last 4 days and it looks like it's gonna be going couple of days more too. I payed 500 Euros for that package and I believe I deserve more than this useless delivery company. I sincerely hope they got take over by a decent company and save the world from them.

I rented a whole apartment from them. They got a cleaning fee from me to deliver a clean apartment that is supposed to be ready to move in. But instead whole apartment was full of dirt and spider webs. The shower was full of stain, the bedroom was full of dust, the balcony was covered in dust, leaves and dirt. And do not get me wrong, by dust and dirt I mean a thick coating of dirt that coveres the whole surface and you can’t even see which color is the trash can. And company told me that they only clean rooms not common areas, cause they usually rent only rooms. Even though I rented the whole apartment and they got the cleaning fee, they didn’t clean any part of the house ironically including the bedroom.