You should be ashamed treating customers like this
You should be ashamed treating your customers like this. I gave one star and not zero because I got my money back, but I made all the effort.
Basically, you falsely advertised a product that did not work, I wasted my time installing it. Then you had the gall to force me to contact your supplier to fix things. Then you did not believe me. I had to prove to you that you made a mistake all while trying to help you.
It is all in the 17 emails exchanged with your customer support.
In the end, I had to ship it back, got reimbursed. No sorry for our mistake no nothing. Shameful.
For example, this is your first email: Hello B, unfortunately since this unit has been discontinued it is not longer showing on the manufacturer website the fitment guide. IF you are having issued with installation please give Curt a call directly at 1.877.287.8634 and speak with their tech team. They will be able to assist further with any installation questions or concerns you may have.
----
Here is the rest of the excruciating exchange that I post here so that your customers know what they are dealing with.
Hi
I have followed your instructions and called the manufacturer CURT.
They have confirmed that part CURT 13416 does not fit the Rav4 prime as indicated on your website. The correct number is 13615.
I would like to know what are the next steps, as I have followed your ordering details for a wrong part and I am now wasting time. How can I get refunded for the wrongly advertised part on your website?
By the way, this part is still advertised on your website: wwwhitchwebcom 2023-toyota-rav4-prime-trailer-hitches
Here is a screenshot from today. Obviously, If I order from the Rav4 prime section, I expect to get a part that fits, and the mistake is not on my end.
image.png
Please find a way to make this right.
----------------------
Part of the answer, where you make me work for your mistake: Please provide the information and photos require so we can find out what is going on with this hitch and why it doesnt fit when Curt is telling us it should.
-------------------------------
Hi,
I have not made any modifications to my car.
This is what the shape of the hitch should be. It is with a horizontal installation, as the hitch I got is vertical.
image.png
I have done enough to solve the problem. I will not be the only customer with this complaint and I suggest you and CURT figure this out.
It is not the customer's responsibility to correct your mistakes.
Thank you.
-------------------
If you would like for us to help you further and investigate on this matter we do require the VIN number and photos of how the hitch does not fit. Without further proof there isn't much Curt or we can do to correct this issues. We do need your cooperation in order to find out where the problem lies with this hitch.
-------------------------------
By asking my VIN number, you are asking some personal information that i dont believe you should, as a leverage. And you should not need my cooperation to fix your mistakes, you should just DO YOUR JOB!
-----------------
Hi
This will be my last email.
I have given you the info that your product is wrongly advertised and doesnt fit my rav4 prime xse2023.
I have contacted your supplier, who confirmed that the part doesnt fit: CURT 13416 does not fit the Rav4 prime xse as
indicated on your website.
This conversation will be an example of a well intended consumer that simply wants the problem resolved, and the answer from hitchweb not taking responsibilities.
I am very sad and this is unfortunate. That has been going on without proper effort on your part.
I bave reached my limit.
Reimburse me now for the full amount.
----
Hello, without your VIN number and photos showing how this does not fit your vehicle we are unable to figure out why this hitch does not fit.
As stated before Curt has confirmed with us this is meant to fit your vehicle.
If you would like for us to help you further and investigate on this matter we do require the VIN number and photos of how the hitch does not fit. Without further proof there isn't much Curt or we can do to correct this issues.
We do need your cooperation in order to find out where the problem lies with this hitch.
You can provide with your VIN number and photos at your earliest convenience if you would like for us to look further into this matter.
--------
Hi
The VIN is .
As for pictures, this request is not feasible. How can i take a picture of a part that doest fit, underneath my car? The pictures showing horizontal installation vs vertical should be enough, hence this initial question if a bracket was missing.
But here is a picture of the part, with the vertical installation.
Now do your part. See with Curt and stop wasting my time. I'm currently doing your job.
As your advertisement says, you are truly unapologetic for your mistakes.
Very disappointed.