CB

I appreciate a place to read and place reviews.

It took 1 month to receive mats after promising 7 to 10 day delivery. They said in an e mail they had to clear into the US first. Communications came in with need for translation. Profile says they are based in Kalispell MT. I don't believe that. I called the number listed, it went nowhere. Mats are nothing like pictures on their website. They do not fit or cover completely. They are missing coverage on the sides like pictured on site. They are a bunch of individual pieces and they do not stay on when seats are upright. Multiple emails and photos later...they said they are custom fit and they will not refund. Their website says satisfaction guaranteed if fit is not satisfactory. Not true. I am still fighting with them. Next action will be going to BBB.

On July 29th I worked with a Dyson agent on the phone to order a replacement hose for my upright vacuum. Order was place and nothing happened. They even took my CC information. Nine days later I had to call to find out where my part was. The new agent Brian told me that something must have gone wrong and the order was cancelled. Well, Dyson did not let me know. So then the excused continued..."there were too many names on the account and perhaps that information did not match the CC. The CC did not go through because it had the wrong billing address ( which he checked... it was correct)." So all in all I had to go through the ordering process again. Brian was unable to see the way it was going to be shipped or the confirmation number! The supervisor I asked to speak to told Brian he could do nothing different to help. The customer service is lacking and I will do everything in my power not to deal with Dyson.com ever again. I will have to travel to Centennial CO and visit the Dyson Store there, 250 miles away from me. They have always been wonderful to deal with. Too bad they have no back up from Dyson US!