customer

I booked and paid for an online doctor consultation today. I joined the appointment and waited, but no doctor ever joined the call.
As I genuinely needed to speak to a doctor, I booked a second appointment for the same day and paid again. For the second appointment, I deliberately joined around 15 minutes early to make absolutely sure there could be no issue with me being late or missing the appointment. I have screenshots confirming that I was in the consultation waiting for the doctor.
Again, no doctor joined the appointment.
I am now nearly €80 out of pocket for two consultations in one day without receiving either consultation.
What has made the experience particularly frustrating is the complete lack of communication. I have tried calling, but nobody answers the phone. I have also emailed twice today and have received no response. There hasn't even been a message acknowledging that the consultations didn't take place or explaining what went wrong.
I understand that technical problems and scheduling issues can happen. What I don't find acceptable is taking payment for two appointments, providing neither consultation, and then being unreachable when the patient tries to resolve it.
I have screenshots and payment records for both appointments and am now waiting for an explanation and a refund for both consultations.

Great service! First online appointment, and I don't think I will go see a Doctor again unless it is absolutely required to see them in-person!
I scheduled my appointment on a Sunday night for 07h00 on the Monday morning. So quick and easy! And Doctor was so helpful and explained everything really well.