Elizabeth – Reviews

Jul 11, 2026

Home internet

I signed a contract for home internet on June 15.
The rep said my activation date was July 7 but that sometimes it happens sooner.

At no point on July 7 did the internet work, despite following all directions from the app to set everything up. I reset router many times and called help desk who said nothing could be done until 22:00, at which time of course the help desk is no longer open.

I called the next day again. No one could help that day they said: “call back tomorrow 9-17:00.”

I called back the next day. They can’t help either and give me a different number to call.

That number gave me a ticket number and said to wait for an email. I received no email, but one phone call which I missed due to being in a meeting. I called back. No help again.

I received a text saying Tritek was trying to reach me. I attempt to call the number listed, but it is unavailable. I email them. No answer. It’s now July 11 and I need the connection to work from home.

My phone contract is ending soon and o2 is asking if I want to re-sign my contract, but at this point I can’t imagine ever signing a contract with them again.

July 11, 2026

Unprompted review

Reply from o2 Deutschland

Jul 13, 2026

Hello Elizabeth, Thank you very much for taking the time to share your feedback with us. We are very sorry to hear about your negative experience. Please accept our sincere apologies for the inconvenience this has caused.
This is certainly not the level of service and quality we strive to provide. We take your feedback very seriously and want to ensure that your concerns are carefully reviewed and resolved in the best possible way.
If you need any further assistance, please don't hesitate to contact our Customer Service team or reach out to us in the o2 Community. You can find our contact options here: https://www.o2online.de/kontakt/
We will be happy to help.

Kind regards
Kerstin

Dec 9, 2024

Gave me a bogus boarding pass, out hundreds €€€

Connecting flight boarding pass was incorrect and thus missed the flight. Stuck in terminal for hours trying to contact someone to help. Airline wouldn't help bc booked thru kiwi. Kiwi couldn't get another flight for over 24 hours and didn't offer compensation. Booked another flight myself that was offered through another airline and hotel. Still haven't been compensated even though I spent HOURS over 4 days on phone calls and messaging with representatives.
Not to mention they told me I had to cancel my current flights to get an alternative, which I did. They then informed me that I had canceled everything voluntarily and that now my return flights were no longer available. I had to rebook my return flights on my own and spend even more money. They informed me that because of "their policy" (I asked for more information about the policy several times and they never supplied any) they aren't able to give those flights back to me. WILL NEVER BOOK WITH KIWI AGAIN.

November 1, 2024

Unprompted review

Reply from Kiwi.com

Updated Jan 17, 2025

Dear Elizabeth,

Thank you for making the effort to leave feedback regarding your booking with Kiwi.com.

Addressing your concern I would like to inform you that your TAP Portugal tickets were confirmed by one of our ticketing partners. As they failed to inform us about the schedule change for your flight from OPO Porto to FNC Funchal, we also were not able to inform you about the same. Had we received the information at the correct time, we would have updated our system and informed you about the schedule change via the Kiwii.com Manage My Booking page and offered you flight alternatives and refund options as you purchased the Premium Disruption Protection with us.

When you contacted us from the OPO Porto Airport to inform us about the schedule change, our agent called the airline and confirmed that due to the schedule change, the carrier had offered the passengers a flight alternative at 6 am on 2nd November 2024.

Unfortunately, when our agent confirmed the 6 am flight details with you and contacted, TAP Portugal airline, they denied the offer. Therefore, to help you, we offered you the alternatives that we could see on our search portal.

While checking your conversation with our agents, I understand that our offered alternatives did not suit you well, therefore you purchased a new ticket with Easy Jet that departed OPO Porto on 2nd November 2024 at 12:00 hours.

As you wished to receive a refund for the new flight and your hotel accommodation, our agent correctly informed you to submit the refund application after your complete itinerary is complete. That means the refund application should have been filled out on 8th November 2024 or later. Since you filled out the refund application form on 2nd November 2024, your complete itinerary was cancelled and we informed you that there is no refund possible.

To resolve this issue, I have shared the solution with you via email.

Yours sincerely,

Sarrah,
Customer Advocacy Team.