Polly Smith

Pick was excellent! Very welcoming in Calgary. Lovely team of people

Drop off in Vancover pnot so much. Made to wait for almost 2 hrs for return check because of size of vehicle we were moved out of check que and then forgotten about. Then made to wait another hr for transfer to hotel as there wasn’t enough room on the bus despite tor already going to our hotel with another family.

When queried was bitten firmly back into place by a lady at reception, not a pleasant lady! Unfortunately didn’t catch her name but long grey hair. Majority of staff at Vancouver not particularly nice or welcoming a pattern which seems to shine across Vancouver as a whole afraid 😢

Diabolical is the word I would use! My Canadian cousin advised me not to use and boy should we have listened!!
Journey out on 1st Aug flight to Toronto all good but then flight to Calgary cancelled. Re routed back to Montreal on what can only be described as the flight from hell. Then flown to Calgary. Arriving 6 hrs late and losing our first evening in Calgary!
Then the strikes!! Wow!! This country is a mess! Even with Mark Carney at the helm. People are rude! Not how our remember the Canadians from previous visits!
So flights back home cancelled. Only communication from AC was to say they couldn’t rebook us …… oh and a $15 dollar food voucher for Toronto which we can’t use as we’re stuck in Vancouver! Thanks guys for your hospitality! Now still waiting and the earliest flight we can get reprotected on is Friday 21st to Zurich and then up to Edinburgh.
Travelling as a family of 5 for a special occasion with an 8 year old child
Met a lot of rude candians along the way,
Some nice ones too but on the whole the country has changed abs not for the better. Sad sad day

Although the process took some time - Natalie Team P was amazing all the way through. She was concise with her explanations, so quick to respond and made us well aware the process could take some time. Thanks Natalie

Another fantastic buy from Evey!
Love dealing with Evey she’s an absolute 🌟 and everything I have bought from her is amazing!

Please please please don’t use!

I have already done a review on this company and my update is I still have not received a refund. Excuse after excuse and no refund!!

Don’t touch this company even if your life depended on it!!

I had flight booked to Iceland through one of their companies, Budgetair, on 14th February which were cancelled due to bad weather. Firstly they didn’t inform us the flight has been cancelled we heard from a friend who was also travelling and wisely booked directly with Icelandair.

So there begins the debarcle of trying to get our money back. When they did deposit d to emails it was that they were waiting for Icelandair to refund to them before refund To me. Then they blamed the Covid crisis when my flights were cancelled before the pandemic took full hold.

Finally I contacted Icelandair direct and they told me they had refund my money to Fudgeitair in June/July

I contacted Couldn’tcareair and they said they refunded me on 9th July... but it takes a while to come through the bank ... surely not 6 weeks though

No sign of any repayment and no response to my emails as usual

I genuinely think this company hope that if they ignore you you will get fed up and go away and they can keep your money!!

Update on previous review.... still no refund! Asked for bank details as original payment method failed... excuse after excuse 😡😡

Don’t touch this company even if your life depended on it!!

I had flight booked to Iceland through them
on 14th February which were cancelled due to bad weather. Firstly they didn’t inform us the flight has been cancelled we heard from a friend who was also travelling and wisely booked directly with Icelandair.

So there begins the debarcle of trying to get our money back. When they did deposit d to emails it was that they were waiting for Icelandair to refund to them before refund To me. Then they blamed the Covid crisis when my flights were cancelled before the pandemic took full hold.

Finally I contacted Icelandair direct and they told me they had refund my money to Fudgeitair in June/July

I contacted Couldn’tcareair and they said they refunded me on 9th July... but it takes a while to come through the bank ... surely not 6 weeks though

No sign of any repayment and no response to my emails as usual

I genuinely think this company hope that if they ignore you you will get fed up and go away and they can keep your money!!