Shake hands with these people and you…
Shake hands with these people and you need to count your fingers afterwards!
Back in January I used Expedia to book a Hertz car to make a trip from Brussels to the UK to collect some personal belongings from my parents' home. Cost of car hire €165.
When, in February, I turned up to collect the car I was told that the UK had recently been added to the Hertz list of excluded countries and that I could not take the car. This list of countries is three levels down in the terms and conditions.
After some frantic scrabbling around, I managed to hire a suitable car. I logged on to Expedia to cancel the original order but found the cancel option no longer available. I contacted Expedia to be told that car hire cancelation was only available up to the appointed collection time. I had missed this by 10 minutes.
Customer Services at Expedia have been unable to tell me when the UK was added to the Hertz excluded list. Expedia were also unable, or unwilling, to say whether Hertz had been paid for the booking.
