Vijay Joshi

Rented a converted van RV from Fraserway. First of all a super friendly staff which made it a pleasant experience. And that includes the lady who checked us in and the one who showed and explained the RV. While returning the van they were even more friendly and not at all trying to find an issue with RV to rip us off. We asked them to show us some RVs for the future rental and they were very happy to do so. Overall great customer experience with staff.
The RV itself was great.
This was our first RV experience and we are glad we chose Fraserway.

Charged us £907 to find a leak in bathroom and fix a tiny leak in waste pipe.
When I booked them, they promised 10% discount, which was never given to us despite chasing them 4-5 times for it. Every time they say it has been applied, you will get it soon. Never happens.
Avoid them!

Got a new shower installed by them. As soon as the plumber left the pipes are leaking into the floor. I called the company and I am told that I will be given a new date/time when the plumber will come and look into it. Till that time the pipes will leak and damage the property. They gave a solution for that, which is switch off the mains till this is resolved. How pathetic is that. Very unhappy with the service. I should have got a local plumber to install the shower. I have no idea when they are going to resolve this pipe leak caused by them.
Update on 23rd-Nov:
A plumber finally did arrive from Aqualisa and fixed the leak. He found that the installer yesterday had not sealed the shower control properly and also had left the pipe leaking.
As they managed to resolve it next day I am changing my review to 3 stars.
The equipment gets 5 stars to be honest.
Installation on first day gets 0 stars as there were leaks.
Installation on second day gets 4 star (or 5 if I do not get any leak tonight).
However, for my total experience with the customer service, having to plead them to send someone soon to fix the leak, this gets a 3 star simply because someone did come today else would have been 2 star or less.
Bottom line:
Equipment 5 Stars
Installation 3 Stars.

I had an appointment from BTOpenreach engineer last Monday. The guy came and told me that he needs another person for the job and he will come back in 2 hours. He never arrived.
The was reassigned. The second guy came on Friday and told me he needs another person for the job and will come back "when he can". He didn't show up either.
My time, my inconvenience and the service they provide mean nothing to these guys.
I do not understand how this company is run when they cannot get a simple job of attaching a property to a pole on a quiet street done.
And guess what, they do not have a complaint process. Why would one need it anyway!!!
As someone said in a comment, "You are going to be very frustrated and regretful with using OpenReach."

I had two radiators delivered to my house for kitchen. Those were delivered in time however the person who delivered it refused to put those inside the room. Instead he left it in the hallway right net to the main door where it is still sitting waiting for the plumber. I think putting it in the room 2 meters away wouldn't have caused him any trouble but would have saved me from discomfort of the large boxes sitting next to the main door till the plumber arrives.
*****
You are now asking me to remove my comment from here. Please send me the proof that you were specifically asked to deliver only to hallway and not to the room.

Customer service is very poor. I bought a ticket yesterday and was asking for some clarification right now on phone. The answer was "We are just a travel agency, we cannot help you with it, please speak to airlines."
I said what about if I want to cancel the ticket.
Answer was "Speak to the airlines, we cannot help you".
So you are happy to take money to do booking but within 12 hours of booking if a change is needed or cancellation is needed, you say, talk to airlines, we cannot do anything. This is so bad.