Julie S

AVOID this company! They are scammers. I am still waiting for the rebate they promised me two years ago. They claim there’s nothing they can do because the technicians don’t work for them. Maybe they should make that disclaimer when promising the rebate in the first place!!

If it were possible to give a negative review for the Rebate department I would.
It’s has been over a year and I have had 7 cancelled appointments to complete the promised rebate when I signed up with this company. They pass me around to different people who apologize and tell me stories, but the end result is always the same. NO ONE EVER COMES TO DO THE FINAL AUDIT and so I am out lots of money.

I have been trying for three months to get an appointment to have the Enbridge audit so that I can get the rebate promised when I purchased the over $14,000 worth of products from them. As someone else has said, they provide excuses and promises, but never deliver.
After posting this comment, I was contacted by someone in Customer Service who was very sympathetic and explained that the Enbridge audit is completed by a third party over which Provincial Smart Home services has no control. I have been booked for another audit and hopefully the 5th time is the charm!
It wasn’t. I have since been booked for two more appointments with no result. The Customer Service agent seems sympathetic, but the end result is that there has been no audit and no refund as promised. STAY FAR AWAY FROM THIS COMPANY!!!

Easy process. Lots of spots. Great price and easy access to the Christmas Market. Only problem was the lot was very icy