P W

I honestly don't know where to start with Fraserway because, from our very first contact with them right through to returning the RV in Calgary, the customer service was first class.

We've been planning this RV trip through the Rocky Mountains since 2020. Then COVID happened and, like so many other plans, everything had to be put on hold. When we finally started reimagining the trip for 2026, Fraserway were fantastic again. We had loads of questions while planning the trip and they were always helpful and responsive online.

This was also our first time driving an RV, which added a bit of extra pressure, particularly knowing we'd be driving on the opposite side of the road to what we're used to in the UK. As it turned out, we needn't have worried, but having a company behind you that clearly knows what it's doing makes a huge difference.

From the moment we arrived at the Vancouver branch, the staff were brilliant. The young blonde lady who looked after us was fantastic. She answered all our questions, talked us through everything and even suggested that we increase the mileage we'd booked because she thought my original calculation was a little undercooked.

Boy, was she right!

That was one of those moments where you realise you're dealing with people who really know what they're talking about. They've clearly been doing this for a long time, and the staff seem to be trained exceptionally well.

The RV itself was excellent. We had a relatively new Adventurer with around 14,000 miles on the clock. It was comfortable, easy to drive and, despite being a sizeable vehicle, surprisingly straightforward to operate. The Adventurer range is clearly the workhorse of British Columbia. You see them absolutely everywhere, and after driving one for a couple of weeks, I can understand why.

We had one or two little glitches with things such as the cruise control while we were on the road, but a quick call to the Fraserway support team and we were talked through what to do. It was sorted almost instantly. Having that level of support when you're several hundred miles into the Rockies is hugely reassuring.

Even the dreaded sanitary dump turned out to be nothing to worry about. It's something you probably don't particularly look forward to when you've never done it before, but the whole process is surprisingly straightforward once you've been shown what to do.

And the service didn't stop when we left Vancouver. We dropped the RV off at the Calgary branch and the staff there were equally as good. Friendly, professional and helpful, which made the whole process of handing the vehicle back incredibly easy.

That's probably what impressed me most about Fraserway. The quality of the customer service seems to run right through the company. It's not just one brilliant member of staff at one particular branch. The same attitude was there from Vancouver to Calgary and with the support team we dealt with on the road.

This trip had been six years in the making, and Fraserway played a massive part in making sure it finally happened the way we'd hoped.

For anyone from the UK considering their first RV trip through Canada, particularly if you're nervous about driving an RV for the first time, I'd have absolutely no hesitation recommending Fraserway.

First-class vehicles, first-class support and, above all, first-class customer service. We genuinely couldn't fault them and I'd happily use Fraserway again.

We recently flew British Airways BA049 from London Heathrow to Seattle in Premium Economy, seated in 31A and 31B, and came away genuinely impressed with the whole experience.

The comfort of the Premium Economy cabin was excellent. After taking many, many long-haul flights over the years, we really appreciated the extra space and the overall comfort throughout what is a long journey.

The food was also a real highlight. In particular, the pasta was absolutely beautiful, genuinely some of the best pasta we have tasted on an aircraft, which is not something we say lightly given the number of flights we have taken over the years. It was exceptionally good and a very pleasant surprise.

However, what really stood out and made this flight special was John, our cabin crew member.

John provided the kind of service that you remember long after the flight has finished. He was friendly, attentive, professional and genuinely interested in making sure we were comfortable and well looked after. Nothing felt forced or mechanical, his service was warm, natural and incredibly personable.

John is a real credit to British Airways. His attitude, attention to detail and genuine customer care are exactly what great airline service should be. He is an excellent example of how one member of crew can make a very positive difference to the overall passenger experience.

Interestingly, this flight has also changed our view of British Airways more broadly. After many years of flying predominantly with Virgin Atlantic, we have recently started using BA again. Virgin's decision to cancel its Companion Ticket seat rules has been a very disappointing move for us and, ultimately, has contributed to Virgin losing us as a customer.

Following this flight, and particularly the excellent service we received from John, British Airways is now very firmly back at the top of our list when choosing an airline.

BA049 was an excellent experience from start to finish, and John deserves particular recognition for the part he played in making it such a positive one.

British Airways should be proud to have people like John representing the airline. He is a credit to BA and a fantastic example of what outstanding customer service looks like.

Thank you, John, and thank you British Airways, we look forward to flying with you again.

Can only review based on our experience which has been great.
Small delay on order but they updated us straight away and gave us a voucher, which wasn't necessary, but a great gesture.
The hoodies are true to size and the print is of high quality.
The idea , sentiment and message needs to be shared far and wide, so stop sweating the small stuff and delays etc and get behind this great cause !

So here we are some 16 days after the awful last minute cancellations drama and still no refund of my money!.
Marks Electrical have now had my money for 16 days since the cancellation and some 22 since the purchase!
Customer service ... What a joke, 3 emails sent, with no response bar the Zen desk (or which ever system you use) automated vanilla rubbish and I'm sorry Marks Electrical, I can't sit on the phone in position number 22 when I have a day job to do (earning the money you are holding on to!)
Even after a negative but fair review your customer experience team were on it like a shot with their "we will look into it reply", but customer service team that's a different matter, snails move quicker!!
Luckily I am protected by Amex and will now be starting a claim against your company, which I know will get actioned straight away as Amex do actually "put the customer first, second and third"

In this day and age I can not believe you have let this spiral out of control so badly. So either employ people that can actually perform the role, or invest in better people and process training, because to date I wouldn't trust them to send an email let alone deal with and manage customers expectations.

Avoid Marks Electrical at all costs, last minute cancellations, awful customer service and then hold on to your £1600 like it's their own.
Disgraceful company behaviour!

I wanted Marks Electrical to be the breath of fresh air they claim to be where "the customer comes first, second and third", unfortunately it was anything but that.
All started well with the attentive sales person, who we placed a sizeable order with after answering a lot of questions on the items.
He put my mind at rest around a delivery plan and we ended the call happy with the decision
Delivery was booked and confirmed by text for the Friday, the night before and the morning of. 10 minutes after confirmation on the morning the Delivery was cancelled due to Human Error.
Okay , let me call them to rebook like advised. 1 hour listening to the hold music, I gave up , rang sales , again no answer. So I tried the what's app bot, that's hilarious , really needs some better coding and engine model tweaking, but it said to wait and it would connect me to an advisor.... you've guessed it, 35 mins later no connection! Frustrated and angry I left it knowing Monday was my only option.
Monday came , very helpful and apologetic lady rebooked it for Monday again advising I would get the slot text the night before and morning of.
Night before, same as first time, day of delivery same as first time THEN came the same second text to say it was cancelled due to operational issues!!
I rang and cancelled the lot. Got the same items and even upscaled one for almost the same price, but for next day delivery of 2 items and the other 4 days later I was happy.
So the moral is when Marks talks about the customer and first second and third, it's seems they mean the amount of cancellations you will have before receiving your goods.
If you want your items planned, on time , without worrying about last minute cancellation then stay away. If you don't care , then Thier prices are okay but others out there are similar.
Terrible experience and customer lost for good.

Octopus have customer service nailed!
Their team are responsive, friendly , professional and try and give you the best solution to any small or large query.
We are so happy we made the move to them, but just wish we had done it sooner.
Must mention Alex J and the swift service received.

From placing my first order to chatting to customer services over whats app, these guys have been nothing short of exceptional.
The clothes are of the highest quality and build!
You really do get what you pay for with these guys.
Will be my go to place for new attire moving forward 100%

Ohme are the style of company you love to deal with.
Great customer care, nothing is too much trouble and most of all a fantastic product.
The team explained everything and helped me take my first step into the world of EV charging.
Cannot rate them highly enough!

Go to chain for anything Addias og trainers
Fast delivery, great service and really good guys

Direct Ferries want to sell you the illusion of a quality service but in reality they deliver nothing of the sort!
Their website is geared up to blind you with addons and upsells and hide the fine print that you should be aware of.
Even in this post-pandemic customer-is-king world we now live in, these people won't hear you out over a refund request , nor do they advise you of your chosen ticket type (and its pitfalls) or your statutory rights when receiving a confirmation email.
Even alerting them to the fact that we needed to cancel due to Cancer Surgery, they simply ignored us and closed our tickets 4 times, without warning!
Their sheer arrogance, bad attitude, lack of communication, empathy & awful customer service are something to behold! My family, friends (and more) will no longer be using these, other than to find the ferry times of all providers (that bit is okay) and then go directly to their individual websites for real service, real humans with customer service skills/simple common sense and some real savings.
Avoid these charlatans at all costs and use the ferry companies directly!

Direct Ferries want to sell you the illusion of a quality service but in reality they deliver nothing of the sort!
Their website is geared up to blind you with addons and upsells and hide the fine print that you should be aware of.
Even in this post-pandemic customer-is-king world we now live in, these people won't hear you out over a refund request , nor do they advise you of your chosen ticket type (and its pitfalls) or your statutory rights when receiving a confirmation email.
Even alerting them to the fact that we needed to cancel due to Cancer Surgery, they simply ignored us and closed our tickets 4 times, without warning!
Their sheer arrogance, bad attitude, lack of communication, empathy & awful customer service are something to behold! My family, friends (and more) will no longer be using these, other than to find the ferry times of all providers (that bit is okay) and then go directly to their individual websites for real service, real humans with customer service skills/simple common sense and some real savings.
Avoid these charlatans at all costs and use the ferry companies directly!
You have been warned , I wished I had listened to some reviews before booking.

Great shirts, cracking service and fast delivery.
The care and attention in to the packaging and look and feel of the product is first class.

Claire Reid made everything so simple, straight forward and relaxing in this current climate.
What I like about Claires and blue bays service is that they dig and look around for you, not just accepting the first quote or idea they see.
The team clearly know their subject matter and speak from experience about the hotels and countries.
It's the first time we have used them, it won't be the last and the way TUI have handled their customer service over the past year or so will be thier loss and Bluebays gain of a new customer.
Thanks Claire, we will speak again soon for 2022 adventures

Worst attitude from any company I have ever dealt with. Received my order and items were missing.(subway meal deal)
Just eat said the receipt didn't show the extra items with the sandwich?
Every sane person on this planet knows the meal deal includes cookie drink and or crisps... But not Just eat and their customer service talented staff!
I got nothing but the sandwich yet they couldn't grasp it and refused a refund.
Escalated to a manager and no more sense there either.
Deleted app, will stick to local services and deliveroo and never use these jokers again.
Arrogance of the highest order which reading these reviews is costing them customers quickly. I will help spread the word on social media.

A trip to New Zealand in 2018 really changed our taste, view & opinions on a good Red!
So much so that when we got back we decided to try out a few of the online retailers who promise you a good quality red of that NZ, Oz level.
After trying 2 with okay experiences, we tried Virgin Wines and have never looked back!
Their selections are wide ranging, giving you plenty to go at. Delivery is Rapid! and well, the quality is the single reason we stayed.
WOW! Gorgeous wines of all types and flavours for any occasion.
We also joined the winebank after 3 months and it's proved to be a real money saver.
Try them today, you wont regret it.
(PS - the "other" internet suppliers out there advertising their "anti-wine bank" wines, have hidden deals that you need to "subscribe for" - which is very similar to the wine bank, but Virgin give you the same prices AND money in your pot!)

Can't give this company enough stars!
From the moment I started dealing with Chris, I knew i was talking to the right people. It didn't matter how many questions I had he was patient, understanding and dealt with everything in the right way.
First class all the way!
The after sale service was also magnificent. Claire was again happy to help with any questions and ensure paperwork was dealt with correctly. At all times she informed me about legal things, payments and so on.
Do yourself a favour and use these guys for any leasing requirements and stick away from some forceful charlatans out there pretending to be the best.