George Malina

Add me to the list of disappointed waxers. Order #16398 was placed on March 16 after seeing the system on GCN. I've been waxing for 8 years starting with a crock pot and homemade wax compound. Have the SILCA system but I maintain tandems so thought the chain holder would be easier to use with the tandem timing chains.

Been getting the run-around for 2 months now. Recently Lucy (mentioned by others) ghosted me. Copied the CEO Jacob on last message as he claims to answer all his e-mail personally on LinkedIn. I copied him primarily because I wanted to say how terrible it is that he puts his staff in the position of telling falsehoods. This is not how a company treats its most valuable resource. How does he manage the rest of his company?

I have initiated a chargeback claim but because my credit card was charged more that 60 days ago, it was a bit more effort.

Happy waxing,

George

Sugar Grove, IL

We were looking to upgrade our current tandem and were not finding what we were looking for within a reasonable driving distance. BikeFlights allowed me to search the nation and when we found a tandem, coordinating the process was simple. I was also impressed with the local bike shop that took care of the packaging and from where the tandem was picked up when ready to ship.