Doctor didn’t turn up for consultation
Doctor didn’t turn up for consultation. I waited for 45minutes, repeatedly told by customer service that it would only be a few minutes longer to wait, Apparently the Dr had wrong time on computer and read appointment time wrongly. Dr sent apologetic response. Who could trust a Dr who can’t get the time right.
Reply from Dr.Online - Portugal
Dear Reviewer,
We sincerely apologise that your experience did not meet the level of service you should reasonably expect from us.
We understand how frustrating it must have been to wait for your consultation without being seen. The doctor subsequently contacted you to apologise for the inconvenience, and a refund request has also been submitted to our Finance team.
We are sorry for the disruption caused and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
