Youtooz Reviews 

so little bit of backstory, my whatsapp number was banned suddenly with no notice. that made me miss my national post office notification for my plushie's customs fee.. leading to it being re-exported. i wasn't aware of this for 3 months! after i did, i hurriedly tried to find ways to get the plushie, since it costed me a lot from my savings. turns out i didn't have to panic cuz the customer service here is AMAZING! even though i accidentally used the wrong email to contact them, they responded within a day! (i think it was less) and they helped me get my plushiee!! all safe and sound.

Youtooz has the one of the worst customer services I've ever dealt with. 99.99% of the time you'll get an automated response after automated response after automated response. It's horribly frustrating when trying to get an answer.

And they are notorious for changing dates on shipments and not updating the consumer via email or what not. I've had plushies due to ship in let's say "June" and due to arrive by "July". And those dates are given roughly 2-3 months prior(they'd give you those dates if you ordered in March give or take a few weeks). So "June" comes and goes, no shipping notification, nothing. I inquire about shipping. After digging and digging and ample automated responses you finally get an "update". It's now shipping in "August" or even "September" and arriving roughly 30 days after shipment.

If you're ordering for a present or something and have a deadline within a few months I'd avoid them 100%.

I ordered in april 2026 and it is now october 2026 and the package has still not arrived. The tracking sites are very unclear so i don’t understand where my package is. It says the order has been expired or something like that.

Fist time buying something and I’m totally obsessed!
The shipping does take time but the quality is massively worth the wait! I don’t know both of my items were coming in different boxes but they are so helpful when u have any questions or need anything. I’m definitely a fan, and hopefully will be able to get more things in the future (if I can make it to the listing in time before it sells out )

I spent $80. On 2 plushies in May. It was a pre-order and they stated it would ship out in September. It's October 7th today, and still no shipping. I contacted them a cpl days ago, they got back to me today and said,
"Due to the high popularity of our Wizards with Guns Plush (9in), production is taking a bit longer than we anticipated and the departure date has moved to OCTOBER 1 – OCTOBER 15.

We're sorry for pushing back the dates, but we need to ensure each one is perfect before sending them out!

They've had since May, and sold out shortly after they started selling. So, what the heck? I'm beginning to think I won't even get them before Christmas. I had to email them to get this response. They didn't give an update, nothing. I will never buy from them again. $80. For 2 small plushies, is ridiculous anyway.

*I want to add they keep pushing me to cancel my order.

My address change was replied to and resolved within 5 hours of my email, very fast response time and solved my problems in 1 email!

Always great products and amazing services, my address sometimes autocorrect without me noticing and they’re always kind and fast enough to change it for me

Amazing customer service, response time was incredibly fast, they were helpful and friendly and solved all of my problems.

I love my Youtooz!! I got some of the Baldur's Gate 3 figures, they all look great on my shelf and the quality is 👌👌👌 It took a little while to recieve everything but their customer service team is so helpful!!

I really love the customer service with you tooz. One of my orders came sorta dented and I keep my stuff boxes and they replaced the outer box so it can be mint again. I really enjoy ordering from youtooz. The only downside is the plushies are figures are taking over my house! Haha jk i love them so it’s ok!

Overall, my experience with Youtooz was great. I had an issue with a package that was delivered to the wrong address and customer service was quick to help me solve the issue. You're offered to either receive a refund or get your package re-shipped which I thought was great. Customer service was super friendly and understanding, making this process easier despite my initial disappointment with my lost package. My other order, which did arrive, was accurate to it's description/photos and arrived with no damage or malfunctioning parts.

Ordered plushie months ago as a gift, big birthday was coming up and wanted to surprise husband. But of course, too good to be true, youtooz decided to push back shipping from september all the way to november, mind you not a single email or anything to let me know about it. Customer service - non existant, not replied to single email I’ve sent. Oh and their excuse “delayed to ensure item meets all quality standards”, sure, maybe be honest at least and say quota of orders were not met so supplier doesn't make until it’s met because each plushie requires different cuts, and aint nobody making 20 plushies separately. Really disappointed and i would suggest only order if you prepared to wait a year or you have short memory so you’ll forget about it for a year and then will get surprised when youll receive on random saturday morning when youre 50yo.

Pretty quick responce, needed to change my address on the figure I got and they changed it. Pretty groovy of them.

Great customer service and speedy response

Youtooz has delivered, from my point of view high quality merch for ironmouse and geega. customer service is top-tier. i am a habitual offender of autofilling and then needing to ask for name corrections, everyone has been friendly when i ask for help fixing the issue.

I placed my order in Nov of 2025 and did not receive it until TODAY, SEPTEMBER 25 2026!!! The shipping date was only a month out originally when I ordered and then genuinely would just get "updated" and pushed back every single time. I reached out to support at least 6 times and either did not get an answer or got a very generic "it's coming" ai response. Which is really disappointing because my plushie was very nice there is just no acceptable reason why it should take almost a year to get my item and have basically zero customer support. I absolutely would not purchase from here just because it takes so insanely long.

Very sweet and understanding customer service. When I had any issues, they helped out with my issues when I needed help. I had to get a few things dealt with and they helped in the time they usually say they'll help. Also the plushies I get from this site and adorable, my favorite one that I got from here was my Edd plush. I got him earlier on in 2025 and he is in perfect condition.

☆Plushie quality is perfect.☆

I just wanted to let you know that the collectible Youtooz has arrived and my nephew loved it!

And specially I want to praise your customer support service, which has always been helpful and efficient, despite the problems with our national postoffice.

But above all, I want to commend and highlight your excellent customer support service. You were magnificent—5-star—and resolved the problem caused by the national postal service.

I certainly won't hesitate to buy from you again.

Perfect, I’m so happy that I’ve finally found a website that can sell niche fandom stuff at such a great price and the customer service is just as good, for an answer quick, solved my problem fast! I totally love youtooz

Ordering process is easy, also payment process and you get emails about the shipping later, where you can track the order.

One time, my pre-order had several and obvious manufacturing damage when it arrived. Getting in contact with the support took some time. But when I got an answer, the support was super friendly and supportive. We found a solution I'm happy with.

I already placed 2 more orders bc the merch is fantastic and the support very nice.