x-kom Reviews 

I ordered a PC from x-kom for 9048 PLN on June 24. The expected delivery time was around two days.

Eight days later my order is still marked as “In progress”.

I received an SMS saying that x-kom is waiting for delayed deliveries and that the shipment would be sent around June 30. Later I contacted customer support by phone and was told that the package should arrive today or tomorrow.

Delays can happen, but the biggest issue is the constantly changing delivery estimates. When purchasing an expensive computer, customers expect reliable information rather than repeated postponements.

I hope x-kom improves its communication because this experience has been disappointing.

Please don't make the same mistake as me. They refuse to solve my problem support is terrible

I had a very disappointing experience with this store.

I purchased a pair of AirPods Pro (3rd generation), which turned out to be defective. After about an hour of use – especially during sports – they consistently develop a crackling/noise issue, which is a well-known problem.

I contacted the store to request a warranty claim, but it was rejected twice with the statement that “everything is fine,” which clearly does not reflect the actual issue.

What makes this worse is the way the situation was handled:

The communication was unprofessional and unfriendly (even basic courtesy like proper greetings was missing)
My review in their shop was deleted, with the justification that it “does not relate to the product,” even though I was clearly reviewing my experience with the store and their service

Overall, I feel that legitimate customer concerns are being ignored rather than properly investigated or resolved.

I cannot recommend this store based on my experience.

Addition to the teply: happy to share screenshots of your Onlineshop and the order and also paper invoice. Such a reply shows again, zero interest in Resolution but interest in trying to put customer in an unpleasant position.

Exactly what I was expecting from apple. I ordered on Saturday, it arrived on Tuesday. Package had a bit of dents due to delivery but it wasn’t that bad. Unboxing was still so satisfying. This model is as good as advertised. It even has free 1 year apple care and 3 months fitness+ like all brand new products from the apple site are. Good thing i trusted this site.

Ordered via Amazon. Item never arrived. DHL signature was not mine. Seller required a printed form but offered no digital alternative. No refund despite full evidence and a police report. Very poor service, no resolution.

Very good price.
But delivery such a high value goods in a file bags and without face to face signature is a pity. Also the CPU box package is ripped off which makes me wondering if this is a 2nd hand return...

The product was at the best price on the market, delivery was fast, very satisfied.

Even flagging my review... You want to take my freedom of speech its illegal too. proves I'm telling the truth.
Telling the truth is not defamation.

Costumer Service they were not nice to me, impolite and didn't communicate properly i had to call and write emails.

Terrible Customer Service and Warranty Denial!

I purchased a [Razer BlackShark V2 Pro (2023)] from [x-kom], which became defective within the warranty period. Unfortunately, the customer service was a disaster!

They repeatedly told me that the device had been inspected – this was clearly a lie. they "searched" the S/N number in the wrong place and they "sent" my Headphone back after that i wrote an email they have to check it on an other spot on the device all of a sudden my Headphone were on inspection in there "repair thing".
So they didnt even sent the headphone.

They claimed that there was no serial number, even though I provided pictures as proof.

My headphones were held for over a month without any action being taken.

I requested a refund, but they ignored my legitimate claims.
This kind of behavior is unprofessional and against consumer rights!
I strongly advise against buying from this retailer.

⚠️ i would suggest people to think before buying stuff from them. ⚠️

I provided the serial number multiple times; first, you did not even check it f the right place. Then u hold my item back for almost 2 month straight bc of pity.

You almost didn't communicate, only when I asked about the device and stuff. U sent me back my device then all of a sudden my device were in ur "repair center or so" it was also a Lie.

From pity u hold my item back for almost 2month.

The plastic is broken on its own; it's a common manufacturing failure with these headphones. Google it.

You are still not telling whats the truth in the reply on this..

So Because you not telling the truth and do not want to be responsible. You guys are deceiving.

No communication.
No responsibility.
Warranty denial after six month.

No wonder why u have 3.4☆ rating on other sites.

The reason I used them was because they were undercutting the competition for the monitor I bought for 20euros, but I'm very satisfied.

Delivered in 3 days. I fully recommend this shop. Thank you for service. Legion go work great. Also best price.

Perfect Match!
Hat alles bestens funktioniert. Danke ans x-kom Team.

trusted shop, fast completion and good prizes as well! Only one thing could be improved by letting the customer know, when the parcel is shipped. In my case it wasn't stated clearly in my profile.
Besides that, I would shop there again!

It was the Best offer The delivery was very quick!

I've found an amazing deal with Idealo. For a laptop that has 4080 GPU to have a price of 1999? Sounds like a scam, right? We'll, I took a risk and ordered it. I got my laptop within 72h of my order, and the laptop is brilliant. It is everything I expected it to be and more.
Will most definitely order again from them in the future.

Good Produkt, very quick delivery

I bought a laptop from X—kom nine months ago. Twice I had to send back to be repaired. But the last time I sent the laptop, I asked to have my money back. But x-kom sent me an email after a while, that they received the package empty, no laptop. I called dhl and told them this, they said x-kom should contact dhl, as I have the Quittung and everything related to this buy and giving it to dhl to be returned. Then x-kom sent me and empty package...
So now I have no laptop and the money was never returned to me!

Shame on you!

I recommend it! Such a nice customer service.

I ordered razer huntsman v2 keyboard and the item is perfect and the packaging was very nice and sturdy, after opening the package the keyboard was in sealed condition and without any damage so I am very happy with the delivery and the keyboard is what I was expecting from razer, good sturdy and clicky switches with double-shot PBT caps and 8000mhz polling rate with nice rgb

Fraud, bought sony ht-zf9 soundbar and they’ve sent me s400 crap, frezzed money for 2 weeks

I ordered earphones from X-Kom (found them on Idealo) on a Thursday and during my payment process with PayPal they changed the price without informing me about it. I got all the usual confirmations via mail and did not think about it further, as everything seemed in order.

After I hadn't heard from them by Monday I called their support hotline and asked about the status, only to be informed that the product isn't available and that I paid too little.

I asked what my options are now, as I wouldn't mind paying the difference - but only if the product is available. They asked for my number and promised to get back within the day.

Nothing happened. I called them again the next day, and didn't get any helpful information. At this point I said that I want my money back to order the product somewhere else, since they are apparently unable to deliver. They asked for my number and promised to get back that day to cancel the order.

Nothing happened. I called again that day in the afternoon, and they again asked for my number and promised that someone will call me to confirm my cancellation and refund.

Guess what: nothing happened. I called again on Wednesday - now almost a week after my initial order - and it was the same thing over again.

Today, on Thursday, I tried calling but the support isn't working so I am now going directly through PayPal to claim my money back and ordered via Amazon.

I would love to support other shops, but this is just plain unprofessional. I gave them so many chances to keep me as a customer and they messed up at every point of the way. Avoid them at all costs!