Wolt Reviews 

shitty customer service putting me on hold 3 hours for a free subscription for one month that was given to me and everyone when u make ur account wolt plus

Wolt Ljubljana Slovenia a very bad aervice, customer service even worst!! I will NEVER EVER BUY FROM THIS APP AGAIN!

Food as cold as the can of soda when it arrived, eventually.
Estimated delivery 40 minutes, it arrived after 1 1/2 hours.
Wolt don’t care, they already have your money.
This was my first Wolt order and it will be my last.

Got soaking wet food, sent to support and she said there is no enough proof for that food is damaged. 5 different angles of the bag which was not even opened by me. Out of whole price got 5€. Amazing job

dont use wolt. when they responsible for delivering good cold or ehatever you wont get refund, but a tiny amount to use for future irder. or they dont deliver at all! without ringing or calling they put delivery on delivered. the customer service meanwhile is not availabel as they apparently have high demand. NO NEED . just use another service.

received wrong order, then the stingy AI support bot tried to refund me a fraction of the cost as Wolt credit. Absolute circus show

TRAGEDY. They just cancelled my order. THIS COMPANY just simply sucks.. I needed something to be delivered desperately and they CANCELLED my order at media markt.

I reported this the same day through Wolt’s in-app customer chat, with photos attached showing the plug failing to seat, following their own stated process for defect claims. Support escalated it to the store. A few hours later I was told a refund would not be issued, no reason given despite asking directly.

This contradicts Wolt’s own Terms of Service, which state that customers are “entitled to reimbursement” for a defective or non-conforming product. It’s a €9.99 item. I wasn’t asking for anything beyond what their own policy promises, and I still had to escalate to a bank dispute to get it resolved.

What frustrates me most isn’t the faulty product itself, that happens. It’s a company refusing to stand behind its own written policy when the customer did everything asked of them: reported it fast, provided evidence, and made a simple, reasonable request.

If you use Wolt Market, be aware that a defect isn’t necessarily what they’ll treat it as, even when their own terms say otherwise.

Very very bad in Vlora Albania. The Indian driver was dirty and I threw my food away. Don't order here.

Unfortunately the food ordered wasn’t good quality though it’s an high rated in WOLT
So cannot trust them as we ended up binning all items ordered as the food was soo bad and the customer service didn’t do much

I worked as a delivery driver for Wolt for over two years. After I left, I requested my "Arbeitsbescheinigung" (employment certificate) as required by German law (§ 312 SGB III) via email on July 18, 2026, and again on August 7, 2026.

To this day, I have not received this legally required document. This is not just about bureaucracy; it represents the complete disregard for drivers that I experienced throughout my time with the company.

The working conditions felt exploitative, and unfortunately, nothing has changed since I left. The poor treatment of drivers is systemic. I am giving them a little more time to provide the document, but if I do not receive it, I will be taking legal action against Wolt.
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Ich habe über zwei Jahre als Fahrer (Kurier) für die Firma Wolt gearbeitet. Am 18.07.2026 und erneut am 07.08.2026 forderte ich die Firma Wolt schriftlich per E-Mail auf, mir eine Arbeitsbescheinigung gemäß § 312 SGB III zuzusenden.
Bis heute habe ich dieses gesetzlich vorgeschriebene Dokument nicht erhalten. Dies zeigt die ganze Misere bei Wolt: Die Behandlung der Fahrer ist seit meinem Ausscheiden unverändert respektlos.Es ist nicht nur die fehlende Bescheinigung, sondern die generelle Missachtung der Rechte der Fahrer.

Ich werde Wolt noch eine kurze Frist setzen. Sollte das Dokument bis dahin nicht vorliegen, werde ich rechtliche Schritte einleiten und Klage gegen das Unternehmen einreichen.

Absolutely terrible service. I ordered groceries, and my order was delivered to an address I NEVER provided. I never received my groceries, and they refused to refund me. Customer support kept repeating, “This is all we can do,” while doing absolutely NOTHING to help.
They took my money and delivered nothing. Absolutely unacceptable. Stay away from this service!

The most ridiculous customer experience. They delivered the wrong order and not only they tried to sell me Wolt credits instead of a refund but also suggested that it is ln me to throw away the food that I dis not order in the first place.

Absolutely abhorrent application. They removed my account because they took my money with no resolve after they delivered me the incorrect food which was falsely advertised. My autoimmune condition was not adhered to nor respected. I feel robbed of my valuable time and money. Disgusting establishment should be reprimanded for their wrongdoings.

Never again. I was ordering from wolt on a weekday night because I was too lazy to cook and it got stolen. My order was not even contactless. The driver was not even ringing my bell, he was instead just leave my food at the main entrance door. Even though I went down 1 minute after seeing the picture, my food was gone. I asked for a refund and immediately got rejected. Apparently, it is enough for the driver to take picture and just leave. I will never order from this platform again.

Food arrived cold for the second time in a week, delivering times not accurate, customer service don’t care

The worst service ever!

Could someone open another company to compete with them and take them to the group...

I spent my time waiting for support, only to receive a copy-paste answer that ignored what I actually asked. Then, when I clarified my question, I was left waiting again with no response. If you don’t know the answer, tell me you’re investigating it. Don’t waste my time by answering a different questioN

Every bad review on here could have been written by me! I have personally experienced each and every one of the things commented about! Today was the last straw when I received a dripping bag with a cup of coffee laid on its side and was asked 'is the coffee damaged?'... no of course I love to suck my coffee out of the paper bag and off the wall of my property!! Stupid question but it is about the level I have come to expect from Wolt Customer Services.

I do feel sorry for some of the venues sometimes though as it's not always their fault and they end up having to pay for replacements for crappy delivery service