Quarto e Quartos Reviews 

Absolutely Avoid!😡❗
An extremely disappointing experience that we strongly advise everyone to avoid. The property was in unacceptable condition, far below the standards anyone would reasonably expect from a paid rental accommodation.
What made the situation even worse was the handling of our security deposit. Our €600 deposit was never returned, leaving us extremely dissatisfied and feeling that we had been treated completely unfairly.
It is absolutely unacceptable to pay to stay in a property that fails to meet basic expectations and then have to chase the return of your own money.
A terrible experience from start to finish. The condition of the property was deeply disappointing, and the way the financial aspects of our stay were handled was even worse.

We strongly recommend staying away from this property. We would never book it again and certainly would not recommend it to anyone.

scam
complice housing anywhere

Worst experience ever, they tried to scam me big time, and they successfully did. I lost 700€ to them.

Their whole business is scamming.

They tried to make me pay the deposit twice, otherwise I couldn't move in.

Someone died in my room, my room didn't have doorhandles, and the smell of a dead person didn't go away. The kitchen and toilets looked like 3000 Indians lived in it.

Man this company is just scam artists, all of them, even the employees say they dont understand English just to troll you, they can understand English perfectly lol. If I hadn't anything other to do in my life, I would make it my life goal to tear those scammers down and destroy them.

People who had good experiences with them must be bots, or were homeless before, no other explanation.

They are very rude stuff. First they reate you with a good way, once you pay the deposite they change and they don’t pay it back to you. I don’t recommend it for anyone. Very bad company.

You know when you read a bad review and think it can't be that bad? Well this place and the management is that bad and more. They dont return deposits. And they extracted more money from us like paying for new bed sheets and the cleaning..which we paid. But still no refund. They know you're not going to sue them since the process will be long and expensive. Vengeance belongs to God. Because the suffering they cause people will need repentance and seeking Jesus.

It was a nice stay in Lisbon. 1) The company provided all official documents including contracts, invoices. For utilities they sent scans. 2) customer service by email was fast and good, everything was clear and well-organized 3) they took care about property - during my 4 months they cleaned the garden, replaced the bathroom door handle, put the poison against ants when they appeared. Shelves in a fringe had room numbers as well as the kitchen cabinets. 4) they are strict with the rules - can throw away your staff if you keep it outside your room without asking (happened with my neighbor, don't know all details). The rental market in Lisbon is tough and 99% are scam so this company is reliable and follow contracts. Good choice. Thanks

Scam!!! Horrible people, apartment was overpriced and mouldy. They not only refused to help with the mould situation but subtracted money from my deposit saying that I caused the mould. This company aims to scam international students, avoid.

This company is like "Mafia Don" of rental company in Lisbon. So worst management ever I had experienced there and rood behaviour I received from them. They don't care about nothing 😔 about customer service. Only they are thirsty about money 🤑

The experience was ok overall. There were some extra bills received in some months that seemed a little higher than expected, and sometimes there was a long wait for a response to emails, but otherwise it was ok.

I had a very disappointing experience renting a room here.

I stayed for 20 days. During my stay, a previous tenant broke my room door because they were unhappy about not getting their deposit back. It was a frightening situation, especially because I was a woman living alone. The management did not check on me, contact me, or offer any support, even after I called them.

After I moved out, they started sending me bills and rent receipts that I had never received before. I believe these charges are unfair, and I felt pressured to pay them. Whenever I tried to discuss the situation, they responded rudely instead of helping to resolve the issue.

I expected better communication, more concern for my safety, and professional customer service. Unfortunately, I did not receive any of that, so I cannot recommend this place.

The ever worst company black mailers to tenants and also do not return security deposits fake address office and overcharged billing for rent expenses not safe please beware this and spread more data about this black mailers

Dangerous situation. Reported to the Portuguese authorities, with legal proceedings currently underway.

My son, an economics student completing an internship in Lisbon, spent several months in a property connected to this platform and was subjected to continuous and unjustified extra payment requests, similar to those reportedly imposed on other tenants as well.

Despite complying with these demands, the situation progressively became unbearable. It escalated into threats, intimidation, and serious retaliatory behavior, culminating in the removal of his room door and mattress, effectively making the accommodation uninhabitable.
Everything has been documented and formally acquired by the competent authorities, who intervened rapidly.

This does not appear to be an isolated incident. We later discovered similar reports online from other tenants, and local police have already confirmed awareness of the situation and are actively involved.

To avoid further escalation, including potential physical risks, we were forced to urgently relocate our son to temporary accommodation, incurring significant additional expenses.

Our deposit is still being withheld. We will continue pursuing the matter through the appropriate legal channels, with the authorities already informed and in contact with my wife, who is a lawyer.

Two days before my move-in date, I received an email saying that the room I had already paid for was suddenly no longer available. They offered me a different location, and I accepted only because I found out just two days before my arrival. The organization during check-in and check-out was poor. I had to pay an additional €35 because it was a non-working day, and I still had to go to the office instead of being welcomed at the apartment — even though I had already paid extra. If you charge an additional fee, that service should at least be included. The room looked like the photos they sent me, although the bathroom was in worse condition than shown in the pictures. The staff never signed their emails, so I do not know exactly who was being unprofessional and rude, but I was called “pathetic” after politely asking about repairing the washing machine. I also received conflicting information on the day of check-in and later regarding guest fees, and their communication was inconsistent. If nothing else, at least they returned my deposit, although there was some delay there as well — fortunately not too excessive.

Terrible room conditions, like a leaky window, will just lead to mold anyway, so they can steal your deposit no matter what. So in the end, it's not cheaper than other offers. If the room has no window, it'll get moldy anyway since we can't air it out. And your experience will be ruined with the dispute anyway. And sadly the university barely helps with these kinds of scammers.

Let me be honest, if there was an option for negative stars I would have given this company negative stars...literally SCAMMERS. They accept your housing request immediately if you are a foreigner, so they won't be bothered by legal disputes afterwards.
If you smoke, they immediately charge you 300 euros just for smoking (not in the room but on the balcony too).
They have on their website that all bills are covered, but each month, you get additional bills. The WiFi is SHIT and does not work.
And say BYE BYE to your deposit, because they scam you and find ways not to return your deposit even if you provide picture proof of the undamaged room before checkout. They will always raise some damage issue and gobble up your deposit. It happened to my friends and me. So, IN ANY CASE, avoid renting ANY property with this company.

Do NOT rent from Quarto e Quartos. They are dishonest and do not care about their tenants.

They Steal Deposits: Even if you follow the rules, they will make up fake excuses and "fines" to keep your deposit money.

Maintenance is a Joke: I had a water leak in my roof for over a year. Even after I told them many times, they never fixed it.

Lies About Contracts: I gave them 2 months' notice like they asked, but then they changed their word and lied about the contract.

Rude Behavior: If you complain, they become very aggressive and might even block your number or threaten to kick you out in 7 days.

They are unethical and behave like robbers. Save your money and your stress—find a different place to live!

The window was leaking during the rain. The kitchen was a mess. The wifi and electricity sometimes shut off for no reason. One small washing machine for six people is not great. You can only dry your clothes outside on a dirty line. The other people in the apartment were not always within the age range promised (creepy experience with one of them). Still has not gotten deposit back and communication has been fully cut off.

The worst company, it is a scam, stay away from them.
They are rude in their communication. Even though we made ALL payments on time, they threatened us with calling the police and changing the locks!!! (still don´t understand why). We are still waiting to receive the deposit almost two months after leaving the room in good order.
The room was overpriced, the place was dirty, the doors got stuck. It has been a nightmare and we are still waiting to get the deposit.
You just need to read the reviews. I am not the only one that had such a horrible experience.

Modoramo (Quarto e Quartos) is currently withholding my €700 deposit in violation of Art. 1043º of the Civil Code. They are ignoring formal legal notices regarding fraudulent mattress charges. I have initiated a complaint with ASAE (Livro de Reclamações) and I am moving to Julgados de Paz.
Avoid this company if you value your deposit. They are the worst rental company ever.

I've rented a room in Lissabon. It had no window. Only a bed and some furniture in a very small room.
They refused to show the room before signing the contract.
I hardly used the room because there was no fresh air and the room could not be ventilated.
When checking out, I took special attention that everything was clean.
Although they refused to return the deposit, claiming that the wall had some stains, what was a lie.
I confronted them with a video that I took when leaving the room.
They refuse to check the room in your presence.
The communication started that I had to pay to clean the bed sheets before they would return the deposit.
I've paid for the bedsheets, but they didn't return the deposit: they always find a reason to not return, and they know the tenant will not start a procedure.
They are gangsters, you can not reach them, they don't have an office and police or justice don't give a damn.
Don't rent to them.
They should be imprisoned …