Voy UK Reviews 

27,830
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 16,373 reviews, reviewers overwhelmingly had a great experience with this professional company. Customers deeply appreciate the very fast and efficient delivery process, noting that items arrive securely packaged and maintained in excellent condition. Consumers also consistently praise the remarkably helpful support team and the clear, simple instructions provided throughout their entire personal wellness journey. Some reviewers were not happy with occasional delivery delays and frustrating problems when trying to collect parcels from busy local sorting offices. A few other people also felt that customer support queries were sometimes left unresolved, leading to annoying waiting times when seeking very prompt answers and assistance.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping, discreet... See more

Customer service

Customers had positive experiences with customer service, noting that support agents are always quick to... See more

Service

Users describe positive interactions with service, highlighting exceptional support, professional staff, and... See more

User experience

Clients share positive opinions on user experience, highlighting that the process is straightforward,... See more

Product

Customers consistently note positive experiences with product, highlighting efficient delivery, effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The medication was dispatched very quickly & efficiently. There was a slight delay in delivery but this was down to Royal Mail changing the delivery time. When it arrived it was wrapped in a cool b... See more

Rated 5 out of 5 stars

Need to come really fast once I went through the questionnaire also I love their app the way they guide you through each step and help you look eight meals by either a photo or a scan of the code. I f... See more

Rated 5 out of 5 stars

The support from Voy has been good and always quick to respond. I have struggled with weight gain over many years and it has allowed me to finally feel like 'me' again. My weight loss has been gradu... See more

Rated 5 out of 5 stars

Kate was very friendly and helpful during this process being my first experience. the whole process was easy and clear to follow. I'm glad i had this first meeting to understand how to draw the liqu... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Weight Loss Service

About Voy UK

Written by the company

Voy
Voy - science-led healthcare. Led by the country's leading medical experts.
Our no-nonsense, science-backed approach to healthcare resets both mind and body to help you reach and maintain a healthy, happy lifestyle. Voy UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(27,830)

15,659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wasn't able to use due to it stopping…

Wasn't able to use due to it stopping food from leaving my stomach until it caused vomiting and diarrhoea. The last time I tried, I ended up in hospital with acute kidney injury from the severe vomiting and diarrhoea.

October 14, 2026
Unprompted review
Rated 2 out of 5 stars

Feel really disappointed that the 1.5…

Feel really disappointed that the 1.5 mg has not made the slightest bit of difference 😔 The next lot is £160 which is a heck of a lot of money if it doesn’t work. I hadn’t realised it was £50 to cancel. Perhaps I am careless and should have read the small print. I am willing to try 4mg dose but will not be impressed if it doesn’t work. With everything being so expensive these days it’s a lot of money to waste.

October 13, 2026
Voy UK logo

Reply from Voy UK

Hi there,

Thank you for sharing your feedback with us. We're sorry to hear that you haven't seen the results you were hoping for and understand your concerns about the cost of continuing treatment.

We'd really like the opportunity to help and find a solution that works for you. A member of our team has reached out to you by email to discuss your concerns and explore how we can improve your experience.

Thank you for giving us the opportunity to put things right.

Best,
The Voy Team

Rated 5 out of 5 stars

10/10 - exceeded expectations - book now!

10/10 - exceeded expectations! After attending a consultation with Dr Deepali Misra-Sharp to discuss my current menopause treatment prescribed by my GP and after private blood tests revealed less than optimal oestrogen and testosterone levels, I feel extremely confident in the advice and prescription given. Dr Deepali Misra-Sharp has first-hand experience and many years of helping women balance their hormones, especially through the neuro-divergent and ADHD lens. I feel heard, validated and excited to discover the "new me"! Thank you also for the extremely prompt report and subscription info sent by both email and whatsapp within minutes of the video consultation - I was shocked and delighted to see the price too which cost much less than I was anticipating. If you are curious, struggling to get hormonal help, or want to benefit from the health protecting benefits of HRT, don't hesitate and book now!

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed by Voy UK

I am impressed by the standard of the services. I had approached different sites for the same product, but they made everything so complicated. I am glad I found Voy UK. The delivery was very fast!

October 12, 2026
Rated 1 out of 5 stars

What a joke potentially selling…

What a joke potentially selling injectable TRT and when you contact them you get a AI computer and nobody to talk to.

The actual test they send out for your first blood sample is laughable it is actually a joke x amount of blood from a finger prick into a vial honestly I am laughing at how anybody can fill that vial from a finger prick.

I wouldn't mind a refund but honestly VOY can keep it.

No customer service I am glad I actually didn't get to the point of taking TRT with them, who would i have spoken to if i needed anything. The computer AI?

October 14, 2026
Unprompted review
Voy UK logo

Reply from Voy UK

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your frustrating experience regarding our customer support options and the difficulties you faced while trying to complete the blood sample kit. We understand how concerning it is to feel unable to reach a person when discussing medical treatments.

While automated assistants are designed to help direct inquiries, we strive to ensure our team of real specialists is accessible to guide you through every step of your care. We are reviewing our processes to make communicating with our team much easier and to avoid similar concerns in the future.

We will be in touch shortly to discuss this with you directly.

Best,

The Voy Team

Rated 5 out of 5 stars

Excellent first experience

I have gone through the process from signing up, making payment, through to delivery and having my first injection, and I was very impressed. The online sign up was straightforward and went through Q&A's to ensure it was appropriate. The app is excellent and very useful, with clear instructions and processes, and plenty of photo and video content to re-assure you at every step. And an AI agent that gives really useful answers to any questions, with the option to speak to a human if needed

October 12, 2026
Rated 1 out of 5 stars

Don’t waste your time and money with VOY UK

Test kit not delivered. Response was simply a message telling me that it was delivered and a tracking number that doesn’t work. I live in a quiet private road and know all the delivery people that come to my door they know where to leave parcels if I am not at home so I have no doubt that they are not to blame. Im not sure if taking payment for test kits and then not providing them is part of the company’s business model as I fail to see what this company thinks I stand to gain by being dishonest as these kits alone are of no value. Should have just apologized and sent the kit if this was a genuine mistake. I will now use my influence to dissuade many others from this scam company.

October 12, 2026
Unprompted review
Voy UK logo

Reply from Voy UK

Thank you for taking the time to share your feedback.

We appreciate your review, as it helps us identify areas where our service must be improved. We recognise how frustrating it is to be left without an item you paid for and without a clear resolution from us. We sincerely apologise for the issues you've experienced with receiving your blood test kit.

Please provide us with your information via the request, so that we can look into this for you as soon as possible.

Best,

The Voy Team

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